Notes

——————————-—————-—
Cust Concern – CX wants to
Action Taken – W/A Chat
Communication – Info. Shared //

Return
———————————-——————-
Cust Concern – cx want to return the prdct
Action Taken –W/A Chat
Communication –info shared // complaint taken // TAT : 24 to 48 hours

DDR
———————————-——————-
Cust Concern – delivery status
Action Taken – W/A Chat
Communication – req taken and assured abt delivery// DDR shared

Urgent
———————————-——————-
Cust Concern – Urgent delivery
Action Taken – W/A Chat
Communication – req taken and assured abt delivery//TAT : ASAP //DDR shared

OFD
----------------------------
Issue –cx wants to know about the order status
Action Taken –W/A Chat
Communication –OFD // TAT : EOD //info shared

Cancel
–——————————-——————-
Cust Concern – cx wants cancel the order
Action Taken – W/A Chat
Communication- req taken and cancelled

Cancel @ door
–——————————-——————-
Cust Concern – cx wants cancel the order
Action Taken –W/A Chat
Communication- info shared // ask to refuse at doorstep

STUCK
---------------------------------------
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –order is Stuck //TAT : ASAP // info shared/cx agree

LATE
———————————-—————-—
Cust Concern – cx ask the delivery status
Action Taken – replied on whatsapp
Communication – order is LATE // ASAP //info shared // cx agreed

UD
———————————-——————-
Cust Concern – cx ask about delivery ,
Action Taken – W/A Chat
Communication – UD marked // FNDR filled // TAT : 24 to 48 hrs // cx agreed

FNDR*
------------------------------------
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –OFD marked //TAT :24 to 48 hrs//FNDR not able to fill due to Exception while fetching ndr questions //info. shared cx agree//alternate no.-

INFO
———————————-——————-
Cust Concern – Query about an product
Action Taken – W/A Chat
Communication –info shared

FAke
———————————-——————-
Cust Concern – fake offer query
Action Taken – W/A Chat
Communication –info shared // ask to not share any details

ADDRESS
--------------------------------
Issue –cx wants to change his delivery address
Action Taken – W/A Chat
Communication - Address changed // info shared

ADDRESS*
--------------------------------
Issue –cx wants to change his delivery address
Action Taken – W/A Chat
Communication - Address not changed//PRDT shipped// Denial // info shared

RTO
-------------------------------------
Issue –cx wants to know about the order status
Action Taken –W/A Chat
Communication –RTO marked// ask to place new order//info shared

IMAGES received
-----------------------------
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – IMAGES received // TAT : 24-48 hours//info shared//cx agree.

OFP
----------------------
Cust Concern –wants to know about pickup
Action Taken –Replied on W/A
Communication – OFP// TAT : Till EOD// Cx agreed

RPI*
----------------------
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –waiting for PUC //tat shared 24-48 hrs//RL not fill//info shared//RPI required

RPI
----------------------
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication – TAT : 2-3 days //RL not fill//info shared//RPI generated//

PUC
----------------------
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –PUC not done// TAT : 2 to 3 days//RL fill//info shared

APUC
----------------------
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –PUC already done on 0000 but not marked //apuc concern//tat shared//rl fill//info shared

Inside TAT
----------------------
Cust Concern – cx want to refund status
Action Taken – replied on whatsapp
Communication – inside TAT nfo shared // refund already initiated//

Outside TAT
----------------------
Cust Concern – cx want to refund status
Action Taken – replied on whatsapp
Communication – outside TAT info shared // refund already initiated//
-----------------------------------------------------------------------------------
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – MACRO sent // ASK to share NEFT details shared//info shared//cx agree.

Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – MACRO sent // ASK to share BANK STATEMENT shared//info shared//cx agree.

Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – NEFT details received //TAT : 24-48 hours// info shared//cx agree.

Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – BANK STATEMENT received // TAT : 24-48 hours//info shared//cx agree.

INVALID NEFT details
---------------------------
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – INVALID NEFT details // macro sent // ASK to share New NEFT details shared//info shared//cx agree.

NEFT details on Hold
--------------------------
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication –NEFT details on Hold // macro sent // TAT : 5 Working Days //info shared//cx agree.
-------------------------------------------------------------------------------------

ORDER not Confirm
-------------------------
Cust Concern – payment deducted order not confirmed
Action Taken – replied on whatsapp
Communication –info shared // complaint taken // TAT : 24-48// 72 -----hours hours hours

Empty Parcel
---------------------------
Cust Concern –wants to know the refund status
Action Taken –replied on W/A
Communication –Undertaking form received // TAT :7-10 days //cx agree

PDWP
———————————-—————-—
Cust Concern – cx ask for product
Action Taken – replied on whatsapp
Communication – TAT: 24-48 hours //PDWP case// shared//info shared // cx agreed