Notes
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Hello, my name is Marcos, how can I assist you today
No answer Start
Please tell me, how I can be of assistance today?
I am very sorry to know that __________ ,this is not the experience we want for you, and i will do everything i can to resolve this for you.
No answer
Just to confirm, are you still with me?
Alt
I'm sorry to hear that, I know how frustrating this can be for you. I'll do my best to help you
Order Number
Could I have your order number so I can assist you?
Items Names
Could you give me the items names
Thanks! I'll see what I can do for you, could you allow me 5 minutes to see this information?
Yes
I'm glad I could helped you, is there anything else I can do for you?
No
I am really sorry, is there anything else I can help you with?
End
Don't worry, it's a pleasure for me assist you and resolve this situation.
Thank you for contacting Walmart.com. It's been a pleasure for me assisting you today. This chat session will be closed now but, I wish you the best and most wonderful and blessing day! Stay healthy and safe!
Closing Cx left the chat.
Due to inactivity my system will close this chat for now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have the best and most wonderful and blessing day!
QUICK FEEDBACK
Oh, that [comment/feedback] is totally appropriate, I will note in the records of your account to the proper teams check out and work on it to provide the best service in the future. Thank you again to take the time to let us know your feedbacks.
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