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DDR
Issue :- Want to know delivery detail
communication :-DDR shared with cx. // promise date shared with cx. // info shared cx. agree
Action :- Request taken
SPECIFIC DELIVERY REQUEST
Issue :- where is my order // want the order asap// want the order before delivery date
communication :-inform cx deliver the order ASAP.
Action :- Request taken
PICKUP
Issue :- Want to Return the order and want the refund of the order but PUC not done
communication :- Complaint reaised // tat shared 2-3 days for PUC // Pickup reshdueled macro shared // RL pannel filled
Action :- complaint taken
OUT FOR PICKUP
Issue :- Want to Return the order and today is Out for pickup
communication :- we try to pick your from your location ASAP
Action :- complaint taken
OFD
Issue :- Cx. issue rtelated to product is OFD
communication :- apology done //same day OFD // cx. want the order ASAP today // courier team no. shared with cx.// info shared that we will try to deliver your order ASAP
Action :- Request taken
UD+ OFD
Issue :- Cx. issue related to product is OFD
communication :- apology done //UD marked // address confirmed // today is OFD // cx. want the order ASAP today // info shared that we will try to deliver your order ASAP
Action :- Request taken
UD
Issue :- Cx. issue rtelated to product is not deliverd
communication :- apology done// UD marked //FNDR filled // address confirmed // tat shared 24-48 hrs.
Action :- Complaint taken
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