Notes

- "5+BUSSINESSDAYSNOREFUND1" - Thank you for bringing this issue to my attention. We are so sorry to hear that you haven’t receive your refund, we understand this might've been difficult for you. May I ask when this order that was adjusted was placed and what is the restaurant's name?
.
- "TALKTOSOMEONEELSE" - I understand how upsetting this must be for you and I do apologize for the troubles caused. This is Hugo, supervisor on duty. I'm afraid I'm the highest person that you can get in contact with. I do apologize.
.
-------------------------------------------BLOCKEDORDER---------------------------------------------------
----------------------------Compromised Diner Accounts/Blocked Orders/Non-Diner Unknown Charges--------------------
- "BLOCKEDORDER1" - I do apologize for the inconvenience, I can see your order was unable to be processed, and you will not be charged for the order. Any payment authorization holds on your account will drop off and be removed from your bank account within 24 hours, this means that the charge will simply disappear instead of being refunded.
Occasionally, our systems prevent orders from processing to protect your account. Our team will review your account. If we have additional questions, we'll email you within 24 hours. During the time that your account is under review, you will not be able to place any orders using your Grubhub account.
Please call the restaurant directly if you would like to place an order. I'm really sorry for this.
- "BLOCKEDORDER2" - I see! I apologize for the issues, I understand it's quite a frustrating experience to go through. I can see our team is still working on it, once the investigation is finished we will let you know through your email.
.
- "BLOCKEDORDER(ALREADYESCALATED)" - I apologize for the time you've had to wait. I understand your frustration at waiting for a response about the issue. I'm afraid we do not have any tool to expedite your request. I do apologize, our team is working on your case and will provide a resolution as soon as possible.
- "BLOCKEDORDER(ALREADYESCALATED)" - I understand how frustrating it must be to wait this long for a resolution. Since it is an internal team we do not have their contact information, but your escalation has been internally sent already.
.
- "BLOCKEDORDER(BLABLA)" - I understand how frustrating it must be to wait this long for a resolution. I'm afraid nobody has the power to restore my account so it cannot be done now. Please accept our sincere apologies for such a trouble we've put you through. I understand we have failed to met your expectations with the poor service we have provided you today. We keep working to improve our service.
↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓
- "BLOCKEDORDER(BLABLA)" - As a customer myself, I do understand how disappointing and upsetting this situation must be. I'm afraid this situations are resolved by a specialized team, we do not have access into their tools to solve your issue right now, but this situation will be handled since it has already been escalated. We will need to be patient and wait. I do apologize.
- "BLOCKEDORDER(BLABLA)" - I truly apologize for this inconvenience, I totally understand the disappointment of the situation, I would feel the same way. I'm afraid at the moment, we will not be able to provide you with any Free Grub discount code for this until our specialized team reviews your situation further to provide a resolution. I do apologize.
- "BLOCKEDORDER(BLABLA)" - I understand what you are going through. I'm afraid in this case, we will need to review your situation further to provide a resolution. I do apologize.
- "BLOCKEDORDER(BLABLA)" - If I were in your position, I’d feel just as you do. We will have to further look into this before we are able to take actions. I do apologize.
- "BLOCKEDORDER(BLABLA)" - We understand this might be difficult for you, this is definitely not the experience we want for you. At the moment, we don't have an specific time frame for it but I assure you we are working to get this resolved as soon as possible. I do apologize for the inconvenience this may cause.
- "BLOCKEDORDER(BLABLA)" - I deeply apologize you have to deal with this situation. Believe me, myself as a customer I can understand the disappointment of this. I'm afraid we've noticed that you have received an unusual number of refunds/Free Grub discount codes on recent orders. Due to this, our system is not allowing me to process a refund nor provide any Free Grub discount code for this. I do apologize.
----------------------------------------------------
- "MORE" - I deeply apologize for the whole situation. I understand how upsetting this situation can be. I appreciate that you let us know what happened. Unfortunately, at the moment we won't be able to make any adjustments but we're going to escalate the situation so we can offer you the best resolution possible. This type of investigations are done internally on our end so we don't have a estimated time on when this will be reviewed, but if there's anything we need to reach out to you for, be assured we will contact you.
- "MORE" - We truly apologize this has happened, we understand how frustrating this is. We will reach out to the restaurant to report the issue you had with you order and in this way we can prevent this from happening again in the future. You may also want to contact the restaurant directly to share your experience or concerns. Unfortunately, we will not be able to process any adjustments in your account at the time but we will escalate this to an specialist team that will review this for you to determine the best resolution.
- "MORE" - I understand how disappointing this situation can be. I will send this to an specialist team right now so it can be reviewed. This type of investigations are done internally on our end so we don't have a estimated time on when this will be reviewed, but if there's anything we need to reach out to you for, be assured we will contact you via email. I sincerely apologize for the trouble this may have caused you.
- "MORE" - I understand your position, I would feel the same way. I know how frustrating this can be and I apologize for that. Since this investigation is done internally on our end, we don't have a specific time frame on when this will be resolved, if there's anything we need to reach out to you for, be assured we will contact you.
- "MORE" - I totally get that you would like to get a refund for the order now, so I recommend you to contact your financial institution about this to see if you can dispute the charge with them. I understand how disappointing this situation can be. I'm afraid on our side, since we're unable to process it, we will send this to a specialist team that will review this for you. This is done internally so we don't have a direct contact number and we don't have a specific time frame on when this will be reviewed. We will reach out to you in case we need to.
- "MORE" - I understand how disappointing this situation can be and I sincerely apologize for the experience. We don't have a time frame on when this will be reviewed but we will let you know once the investigation is finished.
- "MORE" - I completely understand how frustrating this can be and I deeply apologize for the inconvenience this may have caused you. At the moment, we will not be able to process any adjustments in your account. This is the reason why I'm sending this to an specialist team that will review the issue for you to provide you the best resolution possible.
- "MORE" - I completely understand this is not the experience you were expecting from our service and I understand how disappointing this situation can be. In order for us to solve the issue, we need to escalate this to the appropriate department. Unfortunately, this cannot be solved immediately, since we need to review the situation meticulously to offer you the best resolution that we can. We don't have an exact time frame for the resolution, but it can take a few days. If we need more information in order to solve it, be sure we'll contact you through email.
- "MORE" - I understand how disappointing this situation can be. Unfortunately, this can take a few days. If you don't hear from us in the next few days you can feel free to reach out again by chat or by calling us.
- "MORE" - We deeply apologize that we cannot offer you a resolution in this moment. I understand how upsetting this situation can be. I will make sure to escalate this as an urgent matter so we can have the resolution as soon as possible.
--------------------------------BLOCKEDORDER(REFUNDGIFTCARD)---------------------------------------
- "BLOCKEDORDER(REFUNDGIFTCARD)" - I understand how frustrating that can be, I apologize for the experience. I've gotten it. Upon checking, unfortunately, we won't be able to continue with the refund process for your Gift Card until our team reviews your account.
- "BLOCKEDORDER(REFUNDGIFTCARD)" - Unfortunately, we won't be able to continue with the refund process for your Gift Card until the investigation is finished. We will let you know through your email when the investigation is done.
------------------------------------------------------------------------------------------------
.
I can confirm that your order was adjusted on DATE. We've processed the refund on our end for $AMOUNT after taxes, and your bank has it from here. Some financial institutions can take up to 5 business days to process a refund. Unfortunately, we don't have visibility into their timeline, so we recommend contacting them if you have additional questions on this. Please allow the full five business days to get this refund, if you don't see it at the end of the fifth business day please let us know so we can investigate this charge for you.
.
I can confirm that your order was canceled on DATE. We've voided the charge in the amount of $XX on our end, so you may see this charge removed from your statement, instead of appearing as a credit. Some financial institutions can take up to 5 business days to process a refund. Unfortunately, we don't have visibility into their timeline, so we recommend contacting them if you have additional questions on this. Please allow the full five business days to get this refund, if you don't see it at the end of the fifth business day please let us know so we can investigate this charge for you.
.
I'm afraid the highest amount that we are able to provide you with is $25.00 in Free Grub for a single code. As a courtesy from Grubhub we can apply the second code to your order after it is placed so you will get the refund for the $25.00, some financial institutions can take up to 5 business days to process a refund.
.
So you will need to place the order using only 1 of the codes that I've emailed you and after the order is placed I will be able to adjust it for you and process a refund for $25.00.
.
Relevant tickets:
Relevant UUID(s):
.
co!2LtLY.
There is only 1 kind of Grubhub plus membership, it includes Free Delivery on eligible orders, the Free Delivery requirements are:
1. Order is for delivery
2. Order is placed at a Grubhub+ restaurant
3. Order subtotal is $12 or more
And alcoholic items do not exclude an otherwise eligible order from free delivery.

It also includes the Free Meal Plan, so every time your credit card is charged for the monthly membership, you will see a GH+ rewards payment method at checkout. You will be able to select when to apply this offer on a GH+ eligible pickup order (Order must be up to $10.00 dollars for the subtotal and it has to be a pickup order). You are receiving a new $10 every month (after the credit card charge).This reward expires every 30 days. I'm afraid you will receive this benefit only during paid months. This does not apply during the trial period.
.