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I sincerely apologize for the inconvenience that this may have caused to you but in order to rectify this situation and make it right for you, I can process a replacement for your order. Would this be good for you or do you prefer a refund for it?
Only Refund cx wants Replacement
I sincerely apologize for the inconvenience that this may have caused to you but in order to rectify this situation and make it right for you, If you want I will process a refund for your items. I would love to offer you a replacement but, the system only can process a refund for it.
Only Refund
I sincerely apologize for the inconvenience that this may have caused to you but in order to rectify this situation and make it right for you, If you want I will process a refund for your items.
Replacement Done
Good news, I have processed a replacement for your (ITEM). You will receive a confirmation email with the new order number in a few moments.
Refund Done
I’ve issued a refund of [AMOUNT] for your [ITEM]. You will receive a confirmation email as soon as the refund is processed. Your refund will post to your original payment method within 10 business days, this according to the policies, process and system of your financial institution.
OUT OF STOCK
In effort to resolve this incident, I kindly offer the refund for the items, unfortunately they ran out of stock and I am unable to replace them, but I requested an in stock alert so we can let you know via email once the item are restocked, so you can reorder them in future. I will appreciate your understanding.
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