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I apologize for the issues, I understand it's quite a frustrating experience to go through. I'm afraid that pictures as a proof of the reported issue won't make any difference in the system which does not allow us to process this refund, nor provide you with any Free Grub discount code. I do apologize.. I really do apologize for this.
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Since the customer does not have any previous orders to provide concessions I offered the diner a $15.00 off as a refund courtesy from Grubhub on a future order.
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I'm afraid that customers can only receive refunds for the most recent billing cycle. Refunds for charges older than 30 days are not allowed. I do apologize.
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Unfortunately, we cannot do outbound calls, I really do apologize for this.
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