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I can assure you that we will work on this to prevent this from happening again on the future with you and other customers as well.
At the moment, is there anything else I can do for you?
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I apologize for the issues, I understand it's quite a frustrating experience to go through. I am afraid that the time it will take for the system to remove this hold from your account is information that does not appear in the system, and unfortunately, we do not have any tool to get this information for you. I really do apologize for this.
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I apologize for the issues, I understand it's quite a frustrating experience to go through. I'm afraid that pictures as a proof of the reported issue won't make any difference in the system which does not allow us to process this refund, nor provide you with any Free Grub discount code. I do apologize.. I really do apologize for this.
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Since the customer does not have any previous orders to provide concessions I offered the diner a $15.00 off as a refund courtesy from Grubhub on a future order.
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I'm afraid that customers can only receive refunds for the most recent billing cycle. Refunds for charges older than 30 days are not allowed. I do apologize.
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Unfortunately, we cannot do outbound calls, I really do apologize for this.
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