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We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Hi, Good Morning! I am Mehak. How can I help you today?
Hi, Good Afternoon! I am Mehak. How can I help you today?
Hi, Good Evening! I am Mehak. How can I help you today?
No response
replied on whatsapp
chat drop
refund initaited
replied on whatsapp
asked to check bank// utr shared//refund initiated//
"If MFG not created yet -
Sir/ma'am, I can surely help you with this, Can you please share your new address & phone number
Once shared
Just allow me a moment so that i can make the required changes
<Update the new address & number in the 'Change Address' section>
If MFG created but not shipped -
Sir/ma'am, i am really sorry, your item is already packed & ready to be shipped. No changes can be made now.
If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.
If MFG created & shipped -
Sir/ma'am, i am really sorry, your item is already shipped & its with the courier. No changes can be made now.
If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.
"We are unable to change the name and address details for your order as it has already shipped. In case you wish to change your name and registered address for future orders, please follow these simple steps:
- Go to My Orders
- Click on ‘Saved Addresses’ on the left of the page
- Change your name and address and click on ‘Save’
If you require any further assistance, feel free to reply to this email. We’d be glad to help you.
"Let me check the details for you, Please allow me a moment.
If within TAT
I have checked the details and your refund was initiated on <date> by us and banks usually takes around (Refund TAT) to reflect the amount in your account.
Don't worry sir/ma'am, your refund will reflect in your account soon.
If you do not get the refund within the timelines, please contact us. we will be happy to help you .
If outside TAT
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now .
I would request you to please get in touch with your Bank and share this reference number <Ref #>.
Please feel free to contact us again, if you do not get a resolution from the bank. we will be happy to help you .
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