Notes

https://docs.google.com/forms/d/1a9jG1v_DjUmTaf1y07g_r5k-497Dom2uJ0vGM5x3D9k/viewform?edit_requested=true#responses

issue- call not connect
action- sms send
communication- N/A

issue-
action- N/A
communication- As there is no response from cx side hence after giving warning call disconnected from this end.

issue- call drop by cx
action- N/A
communication- N/A

issue- cx didn't required callback
action- N/A
communication-

issue- cx want to know delivery details//
action- info shared//DDR sharing // dispatch date shared // SMS send
communication- ask cx to wait for delivery// cx agree

issue- cx want to know delivery details//RTO case
action- info shared//
communication- ask cx to place a new order // cx agree


issue- cx want to know delivery details// order is late beyond promise date
action- info shared// order breached
communication- ask cx to wait // cx agree

issue- cx want to know delivery details // ud mark
action-FNDR filled // tat shared 24-48 hrs // address confirmed
communication- delivery rescheduled//cx agree

issue- cx asking about order pickup
action- RL filled // tat shared 2-3 days //
communication- pickup rescheduled//cx agree

issue- cx wants to replace the order
action- complain taken //
communication- apology done// info shared // tat shared 24-48 hrs// cx agree

issue- cx wants to return the order
action- complain taken //RPI not initiate on call
communication- apology done// info shared// tat shared 24-48 hrs// cx agree

issue- cx want to know why was my order cancel
action- given info // ask cx to place fresh order
communication- apology done // cx agree

issue- cx want to cancel his order
action- complain taken //order cancelled //
communication- info shared // cx agree

issue- cx want to cancel his order
action- order shipped // ask cx to refuse at door
communication- info shared // cx agree

issue- cx asked about refund status
action- apology done // info shared
communication- tat shared 24-48 hrs // cx agree

issue- cx ask about delivery details
action- Same day OFD // ask to wait // courier boy number shared
communication- info shared // cx agree

issue- cx ask about delivery details
action- Order not dispatched // complaint taken
communication- apology done // tat shared 24-48 hrs // ask to wait // cx agree

issue- cx not using English & Hindi
action- N/A
communication- ask cx to raise concern on help@snapdeal .com

issue- cx didn't received order but status shows delivered
action- apology done //pod not shared// complaint taken
communication- ask to wait // tat shared 24-48 hours ////cx agree

issue- cx ask about delivery details
action- item stuck case // apology done // complaint taken
communication- tat shared 24-48 hrs // ask to wait // cx agree

issue- cx ask about delivery details // UD mark Out of Delivery Area
action- complaint taken // info shared // address confirmed
communication- FNDR not filled // tat shared 24-48 hrs // ask cx to coordinate with courier partner for self pickup //cx agree

issue- cx ask about delivery details //undelivered on previously
action- apology done // info shared // address confirmed
communication- Same day OFD // ask to wait // cx agree

issue- call drop by cx and cx not responding on call
action- N/A
communication-

issue- cx asked about replacement status
action- PUC to RPR tat shared 7-8 days // QC tat shared 24 hrs
communication- ask to wait .// cx agree

issue- cx called to update or delete the account details
action- info shared
communication- cx agree

issue- cx receive fraud call
action- complaint taken // mail shared
communication- cx informed about the fraud call and SMS regarding fake lucky draw contest // information shared to cx and ask not to share any confidential details // cx agree

issue- cx asking about order pickup
action- info shared
communication- as it was out for pickup // ask cx to wait// cx agree

issue-
action-
communication- Cx is using the abusive language so after giving warning call disconnected.

issue- payment deducted but order not confirmed
action- apology done // complaint taken
communication- cx told payment deducted but order not confirmed // Refund Tat shared to cx // cx agree

issue- query about product/price
action- information shared with cx
communication- cx asked about details of product and price

issue- cx want to know about the return policy
action- information shared
communication- information shared to cx about terms and condition regarding 7 days return policy // cx agree.

issue- cx ask about the originality of the product
action- information shared
communication- told to cx that assured products will be deliver to cx from assured sellers // cx agree


issue- Empty parcel case
action- complaint taken
communication- TAT shared 7 days // cx agree

issue-one or more item missing shipped together case
action- complaint taken
communication- TAT shared 24-48 hrs // cx agree

issue-
action-
communication-

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