Notes

Supervisor approval:
Order number:
Item number:
Reason:
Refund/replacement:

Station ID 9901234599
Citrix https://wmaccess.homeoffice.wal-mart.com/vpn/index.html
Notes.io https://notes.io/FUxR


OPENING:

Hi Karan, this is Karan, thank you for reaching out to Walmart.com. How can I help you today?
I am sorry for the trouble you had gone through.
I am extremely sorry for the inconvenience caused.
Not to worry, I will surely help you in this case.
May I put your chat on hold for a minute or two while I check the details of your order?
May I put your chat on hold for a minute or two while I check the details of your account?
Thank you for waiting. Its is taking little bit more time to fetch the details. It will not take more than 2 minutes. I request you to be on chat.
I hope I was able to help you today, is there anything else apart from this I can help you with?
I hope the information which is provided by me was helpful, is there anything else apart from this I can help you with?
It's nice talking to you and my pleasure assisting such a co-operative and understanding person like you.
If you need any further assistance, please do feel free to contact us anytime and we will always be happy to assist you, also please remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns.

COMPLAINTS:
You are a valuable customer and your happiness is what we are working for.
Your kind understanding in this regards will be highly appreciated.
I have noted your feedback with the assurance that such instances do not take place again.
I do understand your situation you are in at this moment, if I was at your I felt the same.
I request you to please maintain the trust you have placed in us.
I can completely understand how frustrating and annoying the situation can be when something like this happens.
I've noted this down and will make sure appropriate feedback is shared with the team so that you do not experience this next time around.
The team will ensure precautionary measures are taken in order to avoid this situation next time around.
I have added the same to my notes and the seller will contact you via email with a positive resolution for the same.

I will share strong feedback on this so that in future this does not occur the same.
Trust me, if there was any option with me, I would have taken the ownership and have processed your request as per your requirement.
Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customers for us.
I'll insure you that I am sharing your feedback in order to minimise such issues which are affecting valuable customers like you.
MARKETPLACE SELLER:
Since the item was sold and shipped by the third-party seller, I would like to inform you that I have forwarded this with the seller and the seller will get in touch with you within 48 hours for this order, I have also added the same to my notes and the seller will contact you via email with a positive resolution for the same. In case you still did not receive any update from the seller side you can reach us and we will help you with the best resolution.
LOST IN TRANSIT:
I’m sorry to inform you that I’ve looked into your order details on the carrier website and I see that it's lost during shipment, since there is no update on the movement and it's been quite some time now. Would you like me to request a refund for the order?
LOST AFTER DELIVERY:
Just for the confirmation, had you checked around your home and asking your neighbors if they may have received it for you.
Since the item is not received, I apologies from the carrier side, would you like me to process refund or replacement?
Thank you for sharing the information and no need to worry, I request you to please wait 48 hours for the package to arrive.
I would also like to inform you that sometimes carrier scans the package as delivered, and then they deliver the package within 2 days after marking it as delivered. I request you to please wait 48 hours for the package to arrive.
Packages sometimes change hands from a carrier like FedEx or UPS to the local U.S. Postal Service (USPS). When this happens, it may show as delivered, but USPS may need time to deliver it to you.
If after that time you still haven't received it, reach out to us after 8 p.m. local time, we'll surely help you with best resolution.
**Since the carrier mark in the tracking that it was sign, I am sorry to inform you that the system will not allow me to raise the refund or replacement request for this order, I would request you to contact your financial institutions, they will surely help you with the refund.
**Since the carrier mark in the tracking that it was sign, I am sorry to inform you that the system will not allow me to raise the refund or replacement request for this order, I would request you to contact your Gift card customer care on 1-888-537-5503, they will surely help you with the refund.
REFUND:
I would like to inform you that I have process the refund and you will get the confirmation email within 24 hours, this is the maximum timeframe which is shared and the refund amount of $ will get credited to your original source account within 10 business days.
I would like to inform you that I have process the refund and you will get the confirmation email within 24 hours, this is the maximum timeframe which is shared and the refund of $ will get credited to your original source account within 24 hours..
I would like to inform you that I have process the refund for the Walmart plus membership and you will get the confirmation email within 24 hours, this is the maximum timeframe which is shared and the refund of $ will get credited to your original source account within 10 business days.
CUSTOMER CARE NUMBERS:
Pharmacy Team contact number is 1-800-201-0593
Squaretrade customer care contact number is 1-877-927-7268
Fedex customer care 1800 419 4343
UPS customer care number 1800 102 7171
EBT customer care number 8883286399
Giftcard customer care number is 1-888-537-5503.
Walmart customer care number 1-800-925-6278
Corporate contact number is 1-800-331-0085 (Monday - Friday 7:30 a.m. -5:30 p.m.
email: [email protected]
RETURN:
I would like to inform you that before proceeding the return, I would like to inform you that you need to return the item at the return center and you will also get the return label on your email within 24 hours, you have to paste that label on the product, once the item is received at the return center our system will automatically get updated and will process the refund.
PHARMACY:
If I had the option, I would have definitely helped you out with the issue, since I'm a chat agent I don't have enough tools to pull out your Pharmacy details. But since we are connected, I really wanted to help you out. I request you to please contact Pharmacy Team on 1-800-201-0593 and they will surely help you in this case.

ORDER NOT PLACED BY CUSTOMER:
Belinda, thank you for being patient, as per checking the order details, I can see that our billing team suspected unauthorized order placed in your account and I can see that from our team side they cancelled this order.
However, the team had refreshed your account and I would also request you to please reset your password for the account and remove the payment details also for safer side.
The team will take every measure to protect your information.

I would request you to reset your account password to be on safer side, however, the billing department team will refresh your account and they will take strict action against this so that this do not occur again.

HIGH VALUE ITEM:
I have checked your order details and it shows that you order is in preparing now and I apologizes as it took longer to be shipped as orders processing and delivery time may vary depending on our suppliers and carriers' availability at each of our fulfilment canters. Also, this item is in huge demand which causes the delayed.
However, as it says your order is in preparing and not shipped yet so currently there is no tracking details available. We owe an apology for the delay at this time. I am processing a request to our Fulfilment canter to send you an update your order and I would request you to please wait for 24-48 hours for update from our fulfilment center on your order.

******LATE ORDER:
Brian, thank you for being patient, as per checking the order details, I am sorry to inform your that your order was stuck in processing it could be due to some operational issues from the warehouse or by the carrier.
We are working on this but it can take some time therefore we really don't want you to wait for longer and face any hassle with our services, in this case I suggest you to cancel this order.

I totally understand your concern and in this case since the item is in transit the order was delayed due to operational issue with Fedex. I will go ahead and forward this to the shipping team to make sure that your order will get delivered as soon as possible.

As per checking the records the item is already shipped form the Walmart warehouse, but it was stuck in transit with the carrier. Please don't worry, I will go ahead and send a word to the concerned team to speed up the process and I will make sure that the item is delivered to you within next 24 hours.

*******LATE PICKUP:
I am totally sorry to know that you haven't received a pickup notification, I apologize on behalf of the store associates. I see the store has updated a note stating that due to high order numbers there is a delay being caused and that is the reason you haven't received a notification.

However not to worry I have made sure to send on a notification to the store stating you had reached us and have marked this issue as priority. You will receive a notification within 24 - 36 hours. If you want to pick the item sooner, you can contact the store directly (store phone number).

OUT of stock:

I'm sorry to inform you that this item is currently unavailable, but we are constantly updating our inventory. I am unable to tell the estimate when the item will be back in stock, but you can visit the website periodically to see if we receive any more. However, I have raised an alert on your email, once the item back in stock, you will be notified first to know about the availability.

Backordered:

I'm sorry, the item you ordered was not available at the shipping center closest to you because of high demand. Our system is checking to see if any of our other shipping centers have that item in stock. If we find stock then you will receive a shipping confirmation email. If we do not receive more stock within 10 days or we discover we will not get more stock before the 10 days is up, then the system will automatically cancel the order and you will receive a cancellation email. Or, if you prefer, I can cancel this order immediately so that you may place a new order for a similar item that is in stock.

Why cancelled:
Unauthorized fraud cancellation- I'm sorry that your order was cancelled. Our security check system stopped this order during processing. This system checks for unauthorized use of your credit or debit card. Since this happened, you won't be able to place an order online right now, but you can check your local store's inventory to see if they have the item in stock.
Not to worry, I have also escalated the same to the accounts and billing department and be assured this will be resolved within the next 24 hours. I have also taken this as feedback and will make sure this do not happen again.

Troubleshoot:
Due to the huge number of users, there may have been a technical issue, for which I apologize. As chat support, I will provide some basic troubleshooting procedures to get this issue resolved.
Please note down the instructions:
1. Clear the cache and cookies of your browser. Restart the browser and try again later.
2. If unsuccessful, please try to use it with a different web browser or via an app.
3. If unsuccessful, please uninstall the app and reinstall the app to get all updates.
If none of the following options work, you can reach our Walmart customer service at 1(800) 925-6278. They have the access to assist you in placing a purchase, as chat support, my system will not enable me to do so because I do not have the access, for security and privacy reasons.

Unable to add item for cart
*I am so sorry you were unable to get the item added to your cart. Some items move quickly, and unfortunately the order is not placed, until the payment process is completed. If you have another brand or similar item in mind, I would suggest you to research price and availability of that item on our site or check the site later for this same item.
Customer Can See Item in Search, But Selecting Item Directs Customer to a "Sorry... The page you are looking for could not be found" Page
*When an item is being investigated due to an item setup error and it is removed from the site, if a Customer has a link to it, they will see this error: "Sorry… The page you are looking for could not be found"
Customer did not get order conformation
*Due to high demand, and the flash sale there will be a delay for 1 or 2 days. on order conformation Please note, we value our customer and we are working on it to fulfil your request as soon as possible. We will send an email with order information and you can also find your latest status on the site/app
*We are so sorry about it I kindly request you to wait for next 24 hours to get an order confirmation email. If there is a charge in account and no confirmation email, we are working on it to fulfil your request as soon as possible.