Notes

Membership Extension Script


Good morning my name is Piyush, and I'm calling from Times Prime.

Today I'm calling you to let you know of an exclusive offer we have for just you. Would you have just 2 minutes to spare, so that I can take you through the details quickly.


Times prime user...

I see that you have been a loyal user of Times Prime and have used many benefits that we offer. We have recently added benefits from Zomato Pro, SonyLiv, Discovery, & more. I have a special code for you just for today. Would you be interested in extending your membership for another year?
If a member says, “Yes!”


Discount info


we have a unique code just for you which will offer a 40% discount and give you the membership for 1 year at just Rs. 599/- only. Would you be interested in buying it today with this offer?



If a member says, “Yes!”

1. Great sir, do you have the app on your phone? Do you mind logging in and heading to the payment page?

2. Member goes to the payment page

3. Sir please click on the promo code section and apply Stp40 and you will get an instant 40% discount

4. Member confirms the payment

5. Sir, would you like me to take you through the app and other offerings that we have



If a member says “No!”

1. any particular reason you would not want to extend your membership?

2. closing


If a member says, “do you have a better offer”

This is the best offer that you will find anywhere. In fact, this offer is also for you and not available to the public.




If a member says, “did not find the membership useful”

Pls ask them specifically where they faced the issue while using the subscription benefits/offers.



If a member says, “I had a poor experience”

Empathize the user, and then address their concerns. proceed further with subscription pitch if the user sounds convinced.


If a member says, “these offers are already available in the market”


Try to get source information and compare with the competitor offers and, tell them about exclusive offers such as Zomato pro, Sonyliv, Zee5, starbucks, uber, burger king.


Another way to do this would be to ask them what are they interested in OTT, online meds, dining & food etc. & pitch them offers from the categories that interest them


If cx are not interested............



I don’t want to renew.”


Thank you for your time and I appreciate your feedback. If we can be of any further assistance, or if you change your mind about renewing your membership, please feel free to contact us. Have a great day!