Notes

issue : N/A
Action :N/A
Communication : call did not connect so sms sent to cx



//call later//
issue : N/A
Action :N/A
Communication :call said he will call later and dropped his call





//ofd//
issue : cx want to know abt order status
Action : courier boy number sent
Communication :dispatch dates and ddr ,courier partner name shared with cx //ask to wait till 6 pm to delivery //informed courier boy will call when reach at location //cx agree

/sla/
issue : cx want to know abt order status
Action : tracking id sent
Communication: ddr,edd ,courier partner name and location shared with cx //assured delivery as per given delivery dates //cx agree




//ud marked //
issue - want to know abt order status
Action :ud marked //courier boy did not call and fake remarked here
Communication : apology done //courier partner name and ddr shared with cx //ask to wait 24 to 48 for delivery the product //fndr filled //address has been verified with cx //cx agree

//neft hold //
ISSUE:-cx ask about refund
ACTION:- mail sent
Communication :- informed correct bank detail are not available //ask cx to share correct neft details//after that refund will initiate within 5 working days //refund tat shared 2 hrs post initiate //cx agree




//cancell//
issue : cx want to cancel the order
'Action :cancellation request taken
Communication : informed rating and review to cx //ask to refuse to take the order when courier boy will come to deliver /suggested to place the order for another product /cx agree




//no responbse //
issue :N/A
Action :N/A
Communication : as there was no response from cx end so call dropped after given three warning to him





//wherehouse //
issue : cx want to know abt order status
Action :email put to email for notification //cx did not get call //and fake remarked by cx end
Communication : apology done//informed order has returned to seller and shared reason for returned //ask to place order again for same product when it will be in stock // cx agree






//reshedule //cx
Issue: cx wants to know abt return request
Action: macro shared//RL filled//
comm: apology done//tat shared 2-3 days for pickup//shared the courier partner name//also guide to pack the parcel in original packing//also informed doorstep qc check marked here so after qc check done will get marked within 24 to 48 hrs at system //then amt will refund //refund tat shared 2 hrs post initiate //cx agree





//ofd after ud
issue : cx said courier boy is denying to deliver his product at his home ask to come away to home and get it
Action:fake remarked //address has been verified
Communication : apology done //courier partner name and ddr and reason shared to cx //ask to wait till 6 pm /also informed courier boy will call you back when he will reach //cx agree


//fresh return requesdt rpu initiated //
issue : cx want to return his product because fabric is not good
Action :return request raised
Communication : apology done //courier partner name shared with cx //2 to 3 days puc tat shard //also guide to pack the parcel in original brand packaging //also informed qc check marked so will done while packing up then will update within 24 to 48 hrs on system //refund tat shared 2 hrs post initiate //cx agree





//fresh order //
issue : cx want to know abt order status
Action :N/A
Communication : dispatch and ddr dates and location shared with cx //cx agree





//fresh return rpu not initiated //
issue : cx want to return his product because it is not working //does not hot as per given time on system
Action :return request raised
Communication : apology done //ask to wait 24 to 48 for notification via email and sms //2 to 3 days puc tat shard //also guide to pack the parcel in original brand packaging //also informed after qc check and marked amt will be refunded //refund tat shared 2 hrs post initiate //cx agree




fast delivery courier parner not assoigned ////
issue : cx want to urgent deliver before 26 nov
Action :date mentioned as per cx
Communication : dispatch and ddr and location shared with cx //told will try to deliver before 26 //cx agree




//fast delivcery //
issue:-cx want delivery before promise date 20th of November
action :- date already capture
communication:- /dispatch date and location shared with cx /assured to cx for fast delivery // DDR shared //cx agree



//did not dispatch //
issue : cx want to know abt delivery status
Action : order not dispatch so complaint raised
Communication : dispatch dates and ddr and location shared with cx //apology done //ask to wait 24 to 48 for update and will try to dispatch //cx agree




//ofd marked ud not marked //
issue - want to know abt order status
Action :ud marked //courier boy did not call and fake remarked here
Communication : apology done //courier partner name and ddr shared with cx //ask to wait 24 to 48 for delivery the product //fndr not filled due to error ofd marked since 18nov // alt number is not available //cx agree






issue : cx want to know abt order status //cx also want to know abt refund status
Action : //cx did not get call //and fake remarked by cx end
Communication : apology done//informed order has returned to seller and shared reason for returned //ask to place order again for same product when it will be in stock /ask to wait 24 to 48 hrs for refund initiate //refund tat shared 5 working days post initiate / cx agree