Notes

OPENINGS

Good morning my name is Dana I'll be happy to assist you. How may I help you today?

Hi my name is Dana I'll be happy to assist you today. How may I help you?

I am sorry for the issues with your order, this is not the experience we want you to have and I will do my best to help according to the options available in my system.

may I have your order number please?



OTHERS


Occasionally tracking numbers are not available. I can see that this package has shipped, please wait until the estimated delivery date which is [Friday Nov 19, 2021 08:00 PM]"

I understand how frustrating this is. Sometimes carriers leave packages in unexpected places. Have you checked your front door for a notice

Sometimes carriers reuse tracking numbers and tracking may show an old status. This will correct itself. Please allow 48 hours from when the item shipped for the tracking details to be corrected.

please allow me a moment while I check on the tracking information from your order

I truly apologize the delay your order should arrived today by the end of the day I kindly ask you to patiently wait todays evening I hope your package should be delivered by that time


CLOSING

I hope this information was helpful. Is there anything else I can help you with?

It has been a pleasure to assist you, we will close this chat for now but please know we're open 24/7, feel free to reach us back again if you need more assistance, I'm always willing to help. Have a great day!


CLOSING ABSENT

It seems you're absent, just to be sure are you still there?
I just want to assist you the best way possible.


Thank you for the time, I haven't heard from you and our system will close the current interaction due to inactivity. But, please know we're open 24/7, feel free to reach us back again to continue in assisting you, I'm always willing to help.


DAMAGED

I am truly sorry to know your order did not arrive in perfect conditions as you were expecting, let me take care about it and find the best option for you,

may I have your order number please?


LAD 48 HOURS

I can see the order was marked delivered today, however sometimes the packages change hands to a next carrier, that's why our system request to allow extra 48 hours to receive the item, after this time can be considered as lost and our system will allow us to process a refund or replacement for it.

I know it can be frustrating to see the tracking information updated as delivered and that you did not receive your order yet. Over the last few days, we have implemented a new on boarding system with our carriers to track packages and avoid unnecessary return processes for our customers and to reduce the wait time of the final delivery of packages. Please allow 48 hours after the carrier delivery scan happened, this will usually enable the carrier to complete the delivery.



BETA ORDERS DELAY

Thank you so much for the waiting, I was carefully checking your order and first of all I personally apologize for this delay which is causing a bad experience for you

I can see the store is in high demand and facing lower drivers staff which is causing the delay, I know how important is this order for you and I am doing my best to push forward and expedite your order, I kindly suggest you to allow 1 more hour to receive this order.

As mark of my willingness to help you, I am able to refund the delivery fee since you did not receive your order on time.

I'm aware that this might not fixing the main issue or getting what you paid for right away but I hope this make up in somehow the poor experience.

As alternative despite my efforts you can also try to give a call directly to the store to get the most accurate time to receive your order.

store number



REFUND

The refund for has been initiated and will be credited by your financial institution within 7 business days, also during the day you will receive the email confirmation.

Is there anything else that I can help you with?



BETA ORDERS * REPLACE NOT AVAILABLE

Thanks for the waiting, I was carefully checking this order and as much as I would love to offer a replacement, unfortunately the options is not available in our system however in order to rectify this inconvenience we can issue the full refund



REPLACEMENT

In effort to rectify this matter, would you like to us send a replacement? The expected arrival date is on , let me know if works please.


The replacement has been processed and you will receive the new order number via email during the day.

Is there anything else that I can help you with?



MARKET PLACE

First of all I personally apologize for the inconvenience, I can see the item was sold by a third party seller, in this case we can contact the vendor to request a replacement, usually they confirm it directly with you via email within 48 hours.

The seller has been contacted, please allow 48 hours to receive an email from them, in case you do not hear from them please contact us back using this reference number


AUTHORIZATION HOLD

Your card wasn't charged prior this cancellation. Your card issuer may have placed an authorization hold that temporarily reduce the available balance in your account.

Any hold placed on your account will be removed by your financial institution within 7 business days.



CANCELLATION

Thanks for the waiting time, I was able to sent your cancellation request, you should get an email confirmation within 48 hours, I, in case you don't get the email, reach us back so we can review the status of the order and even initiate a manual return or refund if necessary.


REFUND NOT RECEIVED

Thank you for the waiting time, I was able to send the order to our escalations team who can trace your return and manual work with the refund, so that way we can push the refund process. You should get an email confirmation within 48 hours at the most regarding the refund done.


GIVE PROMO CODE

I personally care about your business, as a mark of apology, I am creating a unique code for future credit which is good for the next 90 days. It will give you $5 off a future order. It will work only in this account, and you enter the code in the promotion code box at checkout. You'll receive an email with the code on it shortly including details on how it can be redeemed. I'm aware that this might not fixing the main issue or getting what you paid for right away but I hope this make up in somehow the poor experience.



BACKORDERED

Thank you for the waiting time, I was working with the order and reporting the delay, it seems we faced a delay because the item was not available in the nearest location and currently our team is searching the product from another warehouse, but in fact the order is still active and expected to be shipped out in the following days, we kindly ask you to give us 3-5 more days to work with the delivery and confirm the shipping too.

I know the importance in getting what you paid for and I am aware that you deserve an explanation of what is going on and I hope you can give us one more chance, we will keep in touch to your email address for further updates, and we do our best to push this through.



OUT OF STOCK

In effort to resolve this incident, I kindly offer the refund for the items, unfortunately they ran out of stock and I am unable to replace them, but I requested an in stock alert so we can let you know via email once the item are restocked, so you can reorder them in future. I will appreciate your understanding.

DELAYED RESCHEDULED DELIVERY

Thank you for holding, I was working with the order and I was able to confirm the shipping from our end, for some reason while we track this one it seems the package recently arrived to the final parcel-truck who will complete the delivery, this is not the experience we want you to have or even fair. However, during the last few days we are facing some delays with the shipping, this may affected the order. But this one in fact will be delivered, it has been rescheduled for delivery on at the latest, which I kindly ask you to wait few more days for this order, please.



CHECK OUT ERROR

Thanks for the waiting, I was reviewing some heads up and the webpage is having upgrades, because of this you may face issues however this will be corrected as soon as possible, we kindly ask you to try to submit the order later on (Try periodically in the following hours). Also you may try other browsers (Such as Explorer, Mozilla or Safari).

In another hand, you may try to call our team at 1 (800) 925-6278, they are allowed to place orders over the phone. However we kindly suggest to try later on from your side.


LMD ORDERS

Thanks for the waiting, I can see this order was managed per LMD (last mile delivery, it is store truck and there is no tracking number) but we have delivery confirmation


PRICE ERROR

Walmart cannot confirm the price or availability of an item until after your order is placed. Pricing or availability errors may occur on the Walmart Sites or through Marketplace Retailers. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. Walmart reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Walmart. Walmart may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the Walmart Sites or from prices available in Walmart stores or on Walmart Apps.