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• Add value and generate sales through up-selling and suggestive selling
• Achieve the maximum possible efficiency in ensuring the care and comfort of customers
and in the smooth running of the department.
• Deal with customer queries and complaints in a professional manner
• Provide friendly and professional customer service
• Follow the customer service principles
• Train all the new team members in my department and supervise their work.
• Worked in a multidisciplinary team in a pressurised environment
• Regulated stock levels and promoted products
• Provided friendly and professional customer service to in excess of 50 customers daily
• Delivered accurate cash handling of approx.. $2000 daily
• Advised and informed intrested customers about specifics of various product items/ranges
• Processed customer orders accurately through the Point of Sale system
• Ensure all customer areas were always kept presentable
• Responsible for all aspects of shop floor management, including soace management analysis
• Devloped and maintained good working relationships with staff
• Ensured customer satisfaction, developed rapport with customers and worked effectively and calmly under pressure
• Updated accounts/customer details on the in-house database
• Acted as a direct link between the client and the company
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