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I apologize for the issues, I understand it's quite a frustrating experience to go through. I'm afraid that pictures as a proof of the reported issue won't make any difference in the system which does not allow us to process this refund, nor provide you with any Free Grub discount code. I do apologize.. I really do apologize for this.
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I'm sorry for the whole situation. I understand it's quite a frustrating experience to go through. We've looked further into your account and noticed that you have received an unusual number of refunds/Seamless Cash discount codes on recent orders. Due to this, our system is not allowing me to process this refund, nor provide you with any Seamless Cash discount code. I do apologize.
I can assure you that we will work on this to prevent this from happening again on the future with you and other customers as well.
At the moment, is there anything else I can do for you?
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