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Meanwhile, how's your weekend ?
Please do not press the back button and also avoid using other application for us to stay connected without any interruption.
2. Own it-I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you.
I completely understand your concern. I surely will try my best to get this sorted over the chat. and you reach to the right person.
3.Show appreciation-I would request, please let me know, may I know, could you please confirm,
1. loyalty 2. patience 3. efforts 4. Business
4.Make it effort less- address confirm, I will do it for you, SELF PITCH - I hope your are aware of this app.
5. Read actively and respond appropriately- Thank you on every answer.
6. DISCOVER NEEDS-Since when you experiencing the issue & have you performed any troubleshooting steps?
7.BE AN XFINITY AMBASSADOR- I might have a great deal for you.
8. SET CLEAR EXPECTATIONS- share every information with customer.
Thank you for choosing Xfinity chat support. Have a nice day!
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