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Facebook Messenger Bot - How Does it Help Your Business?
A Facebook Messenger Bot is a new application that allows Facebook users to chat with other Facebook users. Using the Facebook Messenger Bot, businesses can set up direct conversations with customers or peers across the globe for little to no cost. A Messenger Bot will make use of the entire Messenger platform from Facebook to chat in real-time, automatically, in whatever way you would setup for any other part of your offline advertising and promotion. You might have seen this before with other platforms, but now the Facebook Messenger Bot has taken on a whole new meaning in terms of what it can do for you and your business.

This Facebook Messenger Bot is an extension of the Facebook's existing desktop program, and works similarly to the way you would use that program on your desktop. It will use the chat functions to provide answers to basic questions, locate someone you are interested in, create conversations, and respond to various other types of requests. In some ways it can even combine those functions into one place where all of those different functions can be performed. Here are some of the ways that the bot can help your business:

Provide Answers to Your Questions and Challenges. The first bot that you should consider using is the manychat. Manychats are simple, quick-to-use programs that allow people to chat freely in a very specific and organized environment. You can use manychat as a way to support and encourage communication within your organization, or you can use it as a primary email marketing solution. This bot provides a very organized experience that makes it easy for you to use it without having to learn any programming languages.

Provide a Help Center and Known Issues Area. Since the many chat bots available today are based on very basic user experiences, they don't offer very much in terms of a help center and issues area. You want to avoid the chat bot simply being a duplicate of your existing help desk solution. Instead, you need to focus on making the bot an extension of the system itself by providing information about what it is that your facebook messenger program is actually doing.

Support a Large Number of Chats at Once. While you may think that the chats that these bot systems can handle are limited to just a few friends or a small number of contacts, you would be wrong. There are now chat bots that have the ability to support tens of thousands of chat rooms, spread across dozens of networks and thousands of connections. When you take advantage of this capability, you will be able to send out more messages, share more information, and communicate with your employees in new ways.

Provide a Base Set of Tools and Features. The goal here is not to make the bot a generic email marketing solution, but rather to make it as customizable as possible so that you have the ability to customize it exactly to meet your business needs. Many of these bot solutions are equipped with thousands of templates that you can access and customize to fit any particular need that you may have.

Work With Many Chat Programs and Applications. One of the best advantages of these bots is that you don't have to write your own application for it to function properly. In many of the cases, these Bots can talk to many different chat programs, such as MSN Messenger, Yahoo Messenger, AIM, etc... They can also speak to email marketing software, Google Talk, Blackboard, etc... If you have an existing program installed, you should be able to leverage that.

Expand Your Area of Influence. Facebook Messenger Bot is great for getting into direct customer service. Not only can you get a direct customer service line up, but you can also trigger conversations with other customers in your specific niche to discuss the products that you sell and how they can help you improve them. This bot is also great for providing you with information on trends in your specific industry and increasing the overall volume of traffic to your website, blog, etc. In all, this new bot offers businesses many advantages and will certainly help your business grow!
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