Notes

[email protected]
Faizan$1
Faizan123
IASPL2260
50004

Issue - cx want delivery detail
Action - info given //courier boy no. shared
Communication- product is out for delivery //product will deliver today only before 6//cx agreed

Issue - cx want delivery detail
Action - info given //sms send
Communication- pdd shared//cx agreed

Issue - cx want Snapcash details
Action - info given //
Communication- info shared that by sharing SD cx get Snapcash//cx can use upto 20% Snapcash as discount//cx agreed

Issue - cx want pick up detail
Action - info given //RL filled//2-3 days for pickup//address confirmed
Communication- apology done//24 hour to initiate refund//2 hour to reflect//guide cx regarding packing//cx agreed

Issue - cx want delivery detail
Action - info given //product RTOed//apology done
Communication- asked to place new order//cx agreed

cnc//sms send//switch off//no response//no incoming service available//silent call/my voice repeating itself

call connected//disconnected by cx after intro//cx not able to hear my voice//call drop

cx received delvery//cmb placed by mistake

cnc//sms send//silent call//no ringing//call disconnected after giving 3 warnings

cx raised CMB by mistake

44307432373 pickup issue

Issue: cx wants to know delivery detail//UD case
Action: FNDR filled//address confirm and updated in FNDR
comm: apology done//try to deliver asap//tat shared 24-48 hour//cx agreed

Issue - cx want refund/replacement
Action - info given //RPI initiated//2 days for pickup
Communication- apology done//24 hour to initiate refund//2 hour to reflect refund//guide cx regarding packing//
cx agreed

44497872779 happy cx refund succesful 51290782275 happy cx

Issue - cx want delivery early
Action - info given //sms send
Communication- pdd shared//try to deliver product early but surety not given//cx agreed

Issue - cx want refund detail
Action - info given//macro shared asking bank detail
Communication- apology done//24-48 to initiate refund//2 hour to reflect//cx agreed

Issue - cx want to cancel
Action - info given //Request taken
Communication- ordered wrong size product//request taken//order cancelled//deny at doorstep if delivery attempted//cx agreed

Issue - cx want to know why order cancelled
Action - info given //apology done
Communication- order cancel due to technical error//asked to place new order//cx agreed


issue : empty parcel case
action : call connected
comm: info. shared to cx /// already tat shared 24-48 Hour /// cx not agreed on tat shared cx told me cx received tat when cx call us every time//cx angry

Issue - cx paid twice UPI and cash also
Action - info given //apology done//complain taken
Communication- UPI payment first pending after delivery boy left payment got successful/asked cx to coordinate with delivery boy//no. shared///cx agreed

issue: cx want to know about pickup//pickup is not done but cx ask I place a shirt pack of 2 but I receive only one

Issue - cx received empty parcel
Action - RL filled//
Communication- No need for pickup//cx agreed


ISSUE:-- cx received an empty parcel
ACTION taken:-- apology done // complaint taken // tat shared 7 days
COMMUNICATION:-- Cx said that he received an empty parcel // informed that complained raised // asked to wait for 7 days for investigation // apology done // cx agreed


ISSUE:-- cx received an empty parcel///cx received cloth and thermocol
ACTION taken:-- apology done // complaint taken // tat shared 7 days//macro shared UT form
COMMUNICATION:-- Cx said that he received an empty parcel // informed that complained raised // asked to wait for 7 days for investigation after providing UT form // apology done // cx agreed

issue- Cx want to return product
action-macro shared asking images
comm-ask cx to send Product Image Invoice Cop

Snapdeal packaging asap//tat shared 24-48 for update//cx agreed

44763070203 45130322735 earphone isue

44864574110 APUC case

Issue: Status shows delivered but I didn’t receive it {PDWP}
Action: complaint already raised
comm: apology done//shared the delivery status//asked cx we will share POD with cx//tat shared 48 hours for update//cx agreed


ISSUE :- Cx want to know about product delivery
ACTION :-UD marked // FNDR not filled due to ODA // Address verified
Communication :- Cx order undelivered //Apology done // product is out for delivery //product will be delivered today itself//cx agreed


45248534625 refund pending
45098113696 case

45133399129 RPI appreaction call

44992480728 APUC case product picked up on 20 march

44670155808



Order
44673922973
issue- cx wants refund asap // APUC case // cx has no receipt
action- RL filled // courier boy no. 9414716013
comm- tat shared 24 to 48 hours// product picked up by XB on 22 feb apology done // cx agreed
case escalated

80329299
80327309
refund checking

45162347795
old man case morning ship together

45333757040 tag left