Notes

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Answer Sheet
Employee Name - Code : Nitesh Kumar-56318
Result : Fail Total Marks Obtained : 19
Question# 1 :
Answer :
Which unit amplify signals?


Mini Bridger
Fiber Node
Fiber optic cable
Feeder cable
Max Marks : 1 Marks Obtained : 1.00
Question# 2 :
Answer :
Account Health' tab on the top panel specifies….?


It shows the health status of all the equipment's on customer account
It shows the status of customer account
It shows the status of SIK on customer account
It shows the status of troubleshooting performed on customer account
Max Marks : 1 Marks Obtained : 1.00
Question# 3 :
Answer :
Where do we access ITG in Einstein 360?


Through Devices & Diagnostic tab
Through Toolkits
Through Activity tab
Through Trouble shooting tab
Max Marks : 1 Marks Obtained : 1.00
Question# 4 :
Answer :
Which Cable does Comcast use to deliver all its Services (Video/ Cable/ CHSI) to Customers house.


RJ 45
Co-ax
Fiber optic cable
None of the above
Max Marks : 1 Marks Obtained : 1.00
Question# 5 :
Answer :
Which of the following is not a Internet package?


Internet Essentials & Performance Starter
Performance & Blast
Extreme & Extreme Pro
Proffered and Premier
Gigabit & Gigabite Pro
Max Marks : 1 Marks Obtained : 1.00
Question# 6 :
Answer :
What all information can we access from the Top Panel of Einstein?


Customer name, Account number, Address, Alerts & warning, Phone number, Service Centers
Customer name, Account number, Customer address, Customer services, Phone number, Service Centers
Customer name, Account number, Active services details, Account health
Customer name, Account number, Customer services, Phone number, Service Centers, Account History, News
Max Marks : 1 Marks Obtained : 1.00
Question# 7 :
Answer :
What does the tab 'Devices' in the left panel specifies?


It displays the diagnostic data for devices associated with the CHSI service
It displays the diagnostic data for devices associated with the CHSI and Video service
It displays the diagnostic data for email accounts
It displays the diagnostic data for devices associated with all the services
Max Marks : 1 Marks Obtained : 1.00
Question# 8 :
Answer :
What is the maximum Internet Speed supported by Comcast?


1 GBPS
2 GBPS
300 MBPS
500 MBPS
Max Marks : 1 Marks Obtained : 1.00
Question# 9 :
Answer :
Which of the following unit changes the light to Radio Frequency (RF)?


Mini Bridger
Fiber Node
Trunk cable
Head End
Max Marks : 1 Marks Obtained : 1.00
Question# 10 :
Answer :
Which technician is required if customer wants to install new device?


Trouble call
Escalation Resolution
Special Request order
Service Order
Max Marks : 1 Marks Obtained : 1.00
Question# 11 :
Answer :
Which type of work Order do we work upon in ATR outbound?


SRO
Service order
Trouble Call (T/C)
ER Ticket.
Max Marks : 1 Marks Obtained : 1.00
Question# 12 :
Answer :
Can we Cancel SRO after taking consent from the customer?


Yes
No
Max Marks : 1 Marks Obtained : 0.00
Question# 13 :
Answer :
Customer wants to upgrade his services so which technician is recommended?


Service Order
Trouble call
Escalation Resolution
Special Request order
Max Marks : 1 Marks Obtained : 0.00
Question# 14 :
Answer :
On which of the following option do you click in order to look for nearest service center's?


Service Centers (BAM)
Competitive Edge
Channel Lineup
None of the above
Max Marks : 1 Marks Obtained : 1.00
Question# 15 :
Answer :
Under which of the following Option you are suppose to enter " Notes " ?


Account > Account History
Billing & Payment > Summary
Overview > New Notes
Actvity > Cases
Max Marks : 1 Marks Obtained : 0.00
Question# 16 :
Answer :
Under which of the following tab in Einstein you are able to find the cancel Trouble Call Option?


Activity -- > Work Order
Activity -- > Tickets
Activity -- > Outage
Activity -- > Cases
Max Marks : 1 Marks Obtained : 1.00
Question# 17 :
Answer :
Under which screen in Einstein you are able to view boot file?


Troubleshooting-- > ITG -- > Internet -- > Health Check
Services-- > Device and Diagnostics -- > Internet -- > Health Check
Troubleshooting-- > Device and Diagnostics -- > Internet -- > Health Check
Troubleshooting-- > Device and Diagnostics -- > Video-- > Health Check
Max Marks : 1 Marks Obtained : 1.00
Question# 18 :
Answer :
What is the use of 'Activity' tab which is available on the Center panel?


This option is used to check the details of the trouble call booked on the account and also to book a new trouble call if required
This option is used to update the details for the trouble call which is already booked on the account and also to cancel the trouble call
This option is used to check the details of the trouble call booked on the account and to cancel the trouble call if required
This option is used to reschedule the trouble call which is already booked on the account
Max Marks : 1 Marks Obtained : 0.00
Question# 19 :
Answer :
Which of the following is not a video package?


Limited Basic
Gigabite Pro
Digital Economy
Digital Starter
Digital Preferred
Digital Premier
Max Marks : 1 Marks Obtained : 0.00
Question# 20 :
Answer :
Which of the following region does not fall under North East Division (NED)?


Keystone
Florida
Freedom
Beltway
Max Marks : 1 Marks Obtained : 1.00
Question# 21 :
Answer :
Which of the option provides channel line-up detail under Overview tab?


Activity
Billing
Plan
Diagnostics
Account
Max Marks : 1 Marks Obtained : 1.00
Question# 22 :
Answer :
Which option allows to initiate refresh hit on X1 devices under Toolkit?


X1
Provisioning
Equipment
Max Marks : 1 Marks Obtained : 1.00
Question# 23 :
Answer :
Which team review the tickets and marks them as avoidable or non-avoidable?


ATR
Customer Care
Scrubbing
None of the above
Max Marks : 1 Marks Obtained : 1.00
Question# 24 :
Answer :
Which of the following region fall under Central Regions?


Big South
Florida
Beltway
Both 1 & 2
Max Marks : 1 Marks Obtained : 0.00
Question# 25 :
Answer :
Which of the following region fall under National Regions?


National
California
West
All of the Above
Max Marks : 1 Marks Obtained : 1.00

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