Notes

**MAINTENANCE AND UNDER CONSTRUCTION::***
Our network engineers are doing some maintenance work on the website to upgrade the website to avoid hacking issues thats why you are facing this problem.
Soon our website will be available and then you can login to your account .
As our website is under some maintenance so most of our customer is facing this issue .

For xFi COMPLETE:-
I would like to inform you Unlimited data Usage actual cost is $50 per month and $14 for modem rent. I have a wonderful offer for you in which you are able to get Unlimited Data Usage and xFi advantage services including modem rent in just $25.00 per month. With this feature your all devices in home will perform fast and better. Enjoy Unlimited data every month.With xFi advantage service our advance technical team will check if you are getting any issue of Wifi range or coverage in your home or not. And after 90 days if there is need to increase wifi range or coverage in your home for your devices Xfinity will provide you Free xFi pods.
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FLEX TV SERVICE: (U can give FLEX Tv Service with DP including CDV or with Single Play Internet)
As you are our valuable customer I will do my best and provide FLEX Streaming Service FREE of cost with NO Taxes and Fees. There is no charge for it.
(Additional Flex Streaming Box cost is $5.00 per month).
Using a wireless 4K streaming TV Box, you can watch Netflix, Prime Video, Hulu, thousands of free movies, shows and more – without switching apps or inputs. Flex offers one-stop search and control with the award-winning Xfinity Voice Remote.
The first Flex 4K streaming TV Box is included for customers with Xfinity Internet.
Get 15,000+ hours of hit movies, current shows, timeless films, and timely updates with Peac ock Premium included for no additional cost.
Brings together top apps and networks including Netflix, Hulu, Prime Video, HBO Max and more.Get over 10,000 free shows and movies, including 200 channels, from free apps like XUMO, Pluto and Tubi.
Listen to music with Spotify, Pandora, Amazon Music, iHeartRadio and more.
It's easier than ever to search across your apps, all in one place with the award-winning Xfinity Voice Remote.
Easy setup. Just plug in and connect to your Xfinity Internet to start streaming in seconds.
This is a new feature launch by Xfinity for all the valuable customer. All the customer's are trying this new feature and share feedback so our technical team will work and make it more updated. (Use this if needed).
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For STREAMING TV SERVICE with NO TV BOX:
You are able to Stream Online 40+ channels on your device anytime anywhere by using Xfinity Stream App with popular features. You can Access to live and On Demand Limited Basic TV, Broadcast Networks - NBC,FOX, ABC, PBS and CW, Music Choice - 50 channels of commercial-free music, Xfinity On Demand, Cloud DVR Lite, 20 hours of recording capacity and Ability to record up to two shows at once.
XFINITY streaming is available through the XFINITY Stream app on Roku players, tablets and smartphones. Streaming is also available on computers through the XFINITY Stream portal. Using the XFINITY Stream app or portal, you can: Stream live TV in home or on-the-go. Access through any device that supports the network apps, including Roku, Apple TV, Amazon Fire, Smart TVs, and Chromecast.
You have to download the Xfinity Stream App after that you can access it : https://tv.xfinity.com
- With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device. . Everything is included at no additional cost, Download the Xfinity Stream app for your mobile device using this link : https://xfinity.com/apps
you are able to stream channels Online on your device like laptop or cell phone anytime anywhere in number of devices at a time by using Xfinity Stream App.
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Modem Offline:
I would request you to please check the coaxial cable at the wall plate and at the Internet device all coaxial cable connections in the home should be "properly connected".
And adjust/remove splitter if applicable. Please let me know once you checked or rechecked.
I would request you to please remove the power cord from the wall outlet and wait 40 to 50 seconds, then plug it back in.
In order to resolve your issue, I need to arrange the Technician visit. The technician will come to your house and check the complete wiring and equipment to fix the issue permanently for you.
Please help me with the preferred phone number to contact you before the Tech arrive.
I suspect the cold weather has affected the aging coax cable outside.

WIFI CONNECTION ISSUE:-
Please restart your device like laptop or cell phone and search for the Home Wifi network name. After that please select your Home Wifi network name from the network list of your device and enter Home Wifi password to connect your device with the Home Wifi.
I am running the test on your internet service and sending some refresh signal to your modem so that your internet connection refresh from the server and you are able to enjoy good internet service with good speed according to your package.
It will take 3-4 minutes. Please stay connected while I am working on it and do not minimize or toggle between the windows as we might lose the chat connection.
I have successfully sent the refresh signals from the server and stabilized your modem.
I have also updated bootfile of your modem to correct the upstream and downstream signals and perform troubleshooting steps.
As I have checked currently your internet service is working fine and there is no packet loss.
Please try to access internet and let me know the issue is resolved.

Advance Helpline:-
I have followed all the troubleshooting steps and this seems to require high level troubleshooting, I would request you to please contact our high level Wireless support team at 1800-934-6489, Press1 and then again press1 and then press 2 to speak with a direct technician and if require then they will take the access of the system and will resolve it for you.

Return Equipment Policy:-
We no longer offer return label kit, however you can return equipment via UPS store without return label or return at Local office. There are no charge if you will be returning equipment to any of UPS Store location. You can also schedule equipment pick up from their home by calling UPS at 1-800-823-7459 . However, there is a fee charged by UPS for home pickup and Comcast does not cover the fee. No need to pack the equipment, UPS Store will pack the equipment , ship it to Comcast and provide a receipt to you for same.
If you will return your equipment at UPS store, you needs to show a valid ID proof and a copy of the Comcast bill at the UPS store. You can ask for equipment return receipt at the store for future reference.You can track your equipment return on http://www.ups.com/ with the tracking number provided on their receipt. You will also receive a confirmation email from Xfinity for equipment return.

Helpline Number's:-
WIFI access pass helpline number - 1-866-366-5756 1-866-489-0919. Home Security helpline number : 1-855-711-7997
The seasonal helpline number is : 1-888-633-4266 Retention helpline number : 18664706654
Xfinity Mobile Support: 1-888-936-4968 Xfinity Pre-paid Service : 1-855-757-7372
Norton Security: 1-877-272-7149
Internet Essential : 1-855-846-8376
Data Usage Escalation : 1-877-807-6581 CSA : 1-888-565-4329
SIK Activation: 1-855-652-3446
Movers Department : 1-877-685-6683
Accessibility Support Center Queue:-
· Call the center directly at 855-270-0379 at a later time.
· Or Email [email protected] .



Gift Card / Visa card benefits : 1-800-526-3268