Notes

KNE FORM
https://docs.google.com/forms/u/0/d/e/1FAIpQLSeayoCiRtZHWkyUYq4cDQ09IiVDjuOmq1iTeGQfroVJT8PX2A/formResponse
https://docs.google.com/forms/u/0/d/e/1FAIpQLSfRCb2VGmKCG6Ap716S3NEr9RJo66rYg1flXfYL7oHxrGNT-w/formResponse

ASC LINK
https://script.google.com/a/flipkart.com/macros/s/AKfycbw-S3hRXbqkdWzwRd6fLPjDviPQhg4RYKmi-7kt84gGflKctRKYkTrNzbdxiWMVv4VH/exec
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Return Notes
1.Cx issue:-cx said that he received
2.cx preferences:-refund
3.packaging manner:-inner packing good and outer is good
4.price tag ,invoice, brand box-all delivered
5.revesrse pickup address:- same as delivery
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status check
voc: cx want to know status of product
resolution : ask cx to wait as logistic team will try to deliver your product on or before PD
tat share : on or before
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dealy in delivery
voc : cx want to know when he will rcv his product
resolution : apology to cx for delay in delivery , ask cx to wait as i will raise complaint on uwa behalf ask cx that concern team will try to provide you resolution
tat shared : on or before
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priority delivery
cx issue-cx want the priority delivery of his product
resolution- apology to cx told cx as there is no slot availabe for that product to deliver your product on your given date , ask cx to wait as your product is in shipped status ,logistic team will try to deliver your product on or before PD
tat shared : on or before
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pick up done status not updated
cx issue-cx said that product is picked buts its not get updated yet.
resolution-told the cx that concern is already highlighted to concern team please wait till 08 Apr 21, on or before this concern team try to coordinate with you and provide you resolution
cx agree.
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pickup status enquiry
cx issue-cx said that the order is not picked yet.
resolution-told cx that the order will be picked on or before 21 may and at same time replacement will be delivered.
cx agree
self serve pitched
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refund related
cx issue-cx said that he didn't revived the refund yet.
told cx that refund is completed by Seller and it will be credited back your source account on or before 24 June and share the brn no. to cx



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cancellation request
cx issue-cx want to cancel the product as he is facing delay in delivery hence he bought from outside.
resolution-told cx that i m raising cancellation request of your product on your behalf.
cx agree.
self serve pitched
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cx not aware of cancellation
VOA: cx want to know why my order gets cancelled
VOC : info shared apology done ask cx to place fresh order

also shared info regarding refund to cx
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wishmaster denied pickup
cx issue-cx said DE dined the pickup by saying that there is no brand name.
resolution-told the cx that I m raising the complaint for this issue on your behalf and share the tat of 8-April-21,so please wait till this date on or before this date concern team coordinate with you and provide you the resolution
cx agree.
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service center
cx issue-cx said that the product is not working properly.
resolution-told cx that if you have any problem so please coordinate with brand they will help you as product is in warranty
service center details shared
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wishmaster denied doorstep delivery
cx issue-cx said that he is DE is not delivering the product at doorstep he dennied to deliver the product at door ask cx to came down to take product.
resolution-told cx that raising complaint for the same so that team will help you him.
tat shared-
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cancel return requested
cx issue-cx said that she received
resolution-told cx that right now product is cancelation requested so please wait for 24-48hrs hrs once its update you can raise new return as well.
cx agree
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return status related query.
cx issue-cx want to know when my product will be pick up.
resolution-told the cx that concern is already highlighted to concern team please wait till 06 Jun 21, on or before this concern team try to coordinate with you and provide you resolution
cx agree
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frm return request
VOC: is regarding return status
VOA: ask cx to wait as complaint is already highlighted regarding your concern . told cx that concern team will try to provide you resolution regarding your concern
TAT SHARED:on or before
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status not updated to delivered
VOA : cx want to return product as cx received
VOC: ask cx to wait for 24 hrs. as status is not updated to delivered yet
cx agree
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HOLD RETURN
cx issue: is regarding return
Request the customer to wait for 24hrs and return will be approved.
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coll drop
after opening cx disconnects coll
cx didn't responce on coll disclaimer given coll dropped
coll dropped while providing information to cx disposition selected cx didn't rcv coll
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subscriber Kamraan_6692