Notes

Sinuzrohit_493


**DASHBOARD LINK****

http://172.16.201.107:8080/agent-dashboard/ob.php

http://172.16.201.116/ad

https://fems.fusionbposervices.com/fems/

****ESCALATION TRACKER*****
https://docs.google.com/forms/d/e/1FAIpQLSfwnYnRNRxZm0Wrr1_thU_8OT7YOWnO87ThNfokzzLabwXTng/viewform


*****ATTENDANCE LINK****
http://182.75.250.82:85/Login_Comm1.aspx


****CALL DROP FORM****
https://docs.google.com/forms/d/e/1FAIpQLScTfRKvR2uy7qkLn8CJ5gdiBIoMPsR4qdyaG5EICGtJu12pjw/formResponse



****ESCALATION CALL****
https://docs.google.com/forms/d/e/1FAIpQLSdNc4899bQiFpkaR0OrqATyduFFw33_wfZNVrNo2uD2-LLktQ/viewform?vc=0&c=0&w=1&flr=0
**************************************************************************************************





Issue: not connected
Action: cmb sms sent
comm: na

Issue: no query
action: na
comm: na


Issue: na
Action: na
comm: cx drop the call//cmn


Issue: language barrier
Action: mail id shared
comm: ask to mail us//cmn

Issue: echo issue
Action: na
comm: no response from cx side// after giving 3 warnings, call drop from my end

****************************************************************************************************************

Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified
communication: apology done//rescheduled delivery//tat shared 24-48 hours for delivery re-attempt//cmn



Issue: cx wants to know the complaint status(return case)
Action: macro shared//RL filled// tat shared 2-3 days for pickup
comm: apology done//shared the complaint status//shared the courier partner name//also guide to pack the parcel in original packing//cmn


Issue: cx want to return the product//
Action: return req raised
comm:apology done//tat shared 2-3 days for pickup// shared the courier partner name//also guide to pack the parcel in original packing//cmn


*********************************************************************************************************************************************

Issue: cx want to know about the delivery of the product//OFD
Action: AWB sms sent
communication: ask cx to wait till end of the day 6 pm //fe number shared//cx agreed //cmn



Issue: cx want to know about the delivery of the product//OFD
Action: AWB is not avaible
communication: ask cx to wait till end of the day 6 pm //cx agreed //cmn


*********************************************************************************************************************************************

Issue: Order late beyond promised date
Action: complaint raised//tat shared 24-48 hours for update
comm: apology done//shared the pdd, ddr,//cmn


Issue: Order late beyond promised date
Action: complaint raised
comm: apology done//shared the pdd, ddr, tracking details//ask to wait//cmn


**********************************************************************************************************************************************


Issue: cx want to know about the order status
Action: info shared
communication: shared pdd, ddr//once order will be shipped, you will get the tracking details//cmn



Issue: cx want to know about the order status
Action: dd sms sent
communication: shared pdd, ddr// tracking details and courier partner name shared//cmn