Notes

Amazon 750 future.......============ 1

We apologize for the delay.


We regret the inconvenience and understand your concern about the Amazon voucher. As we checked you already have an active plan till 15 Jan'21. Once your existing plan expires and a new membership starts, you'll be able to generate the Amazon voucher.

We hope this information helps. In case you need any further assistance, please feel free to get back to us. We'd be glad to assist.



Suresh=========2


Thank you for reaching out to us.

We understand your concern regarding the Amazon voucher. We request you to please log in to the Times Prime account and you can generate the Amazon voucher under the benefits section.

As we have confirmed from our concerned team, the issue stands resolved. Hence, we request you to please login on the Times Prime account and you can generate the Gift voucher under the benefits section.




We hope this information helps. In case you need any further assistance, please feel free to get back to us. We'd be glad to assist




Suman ==========3

We apologize for the delay.

We regret the inconvenience and understand your concern regarding the Amazon Gift voucher. As we checked in our system, you have already generated the Amazon voucher from the Times Prime account.

We hope this information helps. In case you need any further assistance, please feel free to get back to us. We'd be glad to assist.





User Not Eligible For The Gift Voucher ===========4



Thank you for reaching out to us.


We understand your concern regarding the gift voucher. We'd like to inform you that the offer was valid for a limited period and only applicable to the mobile number who has applied the specific promo code at the time of subscription purchase. As per our records, you have subscribed to Times Prime on (Date of activation)with Mobile: and you haven’t applied any specific coupon code at the checkout page. Therefore, we regret to inform you that the voucher offer does not apply to your account.

We hope this helps. If you have any further questions or concerns, please let us know. We are here to help!



Cancel Auto Renewed subscription=============5


We apologize for the delay.

We regret the inconvenience and understand your concern. We would like to inform you that your subscription has been renewed because your Auto-renewal option was turned on.

Also, we’d love to know the reason to help us improve our services. If you think we can do something for you to help you continue with the membership, we are all ears and looking forward to hearing from you. We really would love to see you onboard and suggest you give us a chance to better your experience. Also, we’d like to inform you that the membership is non-refundable.




Also, we'd highly recommend you to try Discovery, SonyLiv, HealthifyMe, Gaana+, TOI+, Zee5, Pharmeasy offer, as a lot of our customers are saving a lot every month through these offers. We at Times Prime believe in providing a seamless experience for our valuable customers like you. Hence, in case you face any issue with the offers provided in the future, you can always get back to us.

If you have any further questions or concerns, please let us know. We are here to help!

Zeee 5............................==============6

We apologize for the delay in getting back to you.

We regret the inconvenience and understand your concern about the Zee5 offer. We request you to please reach out to the Zee5 support team as you are not able to see the active subscription on Zee5 account. You may feel being redirected but we are sure you'll appreciate that it is very important for us to refer to our partner, as it can be best resolved like this.

Again, We regret the inconvenience caused, and it took us so long to get this point! We look forward to providing a much better experience in the months to come.



ZEE5 coupons information------------------1


Thank you for reaching out to us.

We understand your concern about the Zee5 offer. We would like to inform you that in the Times Prime app, users are provided with a zee5 offer for one year (6 months+6 months) in two coupons. Each coupon provides a 6 months membership. Hence, once 6 months membership from the first coupon expires, You will be able to generate the next Zee5 coupon.

If you have any further questions or concerns, please let us know. We are here to help.



Not Eligible for SonyLiv =============7


Thank you for reaching out to us.

We regret the inconvenience and understand your concern about the SonyLiv offer. We'd like to inform you that the SonyLiv offer is applicable for paid subscribers only. Hence, regrettably, the offer is not available for you as you have subscribed to Times Prime through a business partner.

We hope this information helps. In case you need any further assistance, please feel free to get back to us. We'd be glad to assist.
-

Not Eligible for Zomato offfer/voucher =============8

Thank you for reaching out to us.

We regret the inconvenience and understand your concern about the zomato offer. We'd like to inform you that the zomato offer is applicable for paid subscribers only. Hence, regrettably, the offer is not available for you as you have subscribed to Times Prime through a business partner.

We hope this information helps. In case you need any further assistance, please feel free to get back to us. We'd be glad to assist.







Irespective ====== if cx interested to buy membership =====9

We apologize for the delay.

We understand your concern about the Times Prime subscription. We would like to inform you that you can avail the Zee5, SonyLiv (6 months), Discovery offers any time within the offer validity period and it will be valid for the mentioned validity period irrespective of Times Prime validity.


But, the Dineout, Gaana, and TOI subscriptions will get expired on the same day, when your Times Prime subscription gets expired.

If you have any further questions or concerns, please let us know. We are here to help!

Zomato

Business-Not elible
Paid: before 07 Oct Not Eligible (07 Oct
After 07 Oct Eligible
1. Work
2 Ongoing (Already Zomato Pro plus user) (Invalid Code) Error page Code


Screenshort..............======================10


Thank you for reaching out to us.

We regret the inconvenience and understand your concern. We request you to please help us with the screenshot of the problem page, where you are facing the issue along with the coupon code. This will help us in assisting you further.

We look forward to hearing from you.



Paytm ========================== 11

Thank you for reaching back to us.

We regret the inconvenience and understand your concern regarding the Paytm cashback offer. We'd like to inform you that the cashback offer was valid till 04 Nov'21. As we checked, you have activated the subscription on 05 Nov'21. Hence, you are not eligible for the cashback offer.

We hope this information helps.

Uber concern======================12

if cx use one time code but they want again code---------1

Thank you for reaching out to us.

We regret the inconvenience and understand your concern regarding the Uber Premier. We'd like to inform you that once you apply Uber premier code on uber app, it provides you a discount for the next three rides. As per the screenshot you have shared with us it looks that you have already used the coupon code on Uber platform.

We hope this information helps. In case, if you require any further assistance, please feel free to get back to us. We'd be more than glad to assist.

UBER STEPS --------------------2

Thank you for reaching out to us,
​
We understand your concern regarding the Uber offer. In order to avail the Uber offer, we request you to please follow the below mentioned steps:
​
-Generate your unique coupon code
-Click on "TAKE ME TO UBER" or Go to Uber App
-Go to the Menu(top left) of the Home screen on Uber App.
-Select "Wallet" and then Select "Add promo code"
-Enter your promo code
-Discount will be auto applied

In case you face any trouble or the issue persists, please provide us with the screen shot of the error page. We'd be glad to assist.


Irespective =======================13

We apologize for the delay.

We understand your concern about the Times Prime subscription. We would like to inform you that you can avail the Zee5, SonyLiv (6 months), Discovery offers any time within the offer validity period and it will be valid for the mentioned validity period irrespective of Times Prime validity.


But, the Dineout, Gaana, and TOI subscriptions will get expired on the same day, when your Times Prime subscription gets expired.

If you have any further questions or concerns, please let us know. We are here to help!




Elaborate===================14


if cx dont say anything..........just give a blank answer....


Thank you for reaching out to us,

We'd request you to please elaborate your concern as well as help us with the partner platform along with your Times Prime registered mobile number. This will help us in assisting you further.

We look forward to hearing from you.


Times prime point==================15


Thank you for your time and patience.

We understand your concern regarding the Times Point. We would like to inform you that Times Prime and Times Point both are different entities. We request you to please reach out to the support team of Times Point as they are the best team who can assist you further in this case.

We hope this information helps.


Mubi offer ============ 16


First of all, we want to apologize for the experience you’ve had with offer activation. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this.

We understand your concern regarding the MUBI offer. We request you to please reach out to the MUBI support team at [email protected]. You may feel being redirected but we are sure you'll appreciate that it is very important for us to refer to our partner, as it can be best resolved like this.

Again, We regret the inconvenience caused, and it took us so long to get this point! We look forward to providing a much better experience in the months to come.

If you have any further questions or concerns, please let us know. We are here to help.


Burger king ========== 17

if cx say offer expired before expiry date.........................

We apologize for the delay.

We regret the inconvenience and understand your concern regarding the Burger King offer. We would like to inform you that due to the overwhelming demand, the offer is currently out of stock. The offer will be back in a few days. As soon as there will be any update regarding the offer, we will communicate the same with you.

In case you need any further assistance, please feel free to get back to us. We'd be glad to assist.



Dineout=======================18

If cx not able to activate dineout passport......................1 (already active)

We apologize for the delay.

We understand your concern about the Dineout offer. As we checked your Dineout subscription is already active from our end. Hence. we request you to please open the Dineout App. Click on 'DP Passport'(next option to the home button). Scroll down, you'll be able to see your active Dineout passport subscription.

We hope this helps.


Steps of dineout ==============================...............2

Thank you for highlighting it to us.

We apologize for the inconvenience that you were not able to redeem the Dineout offer. As we checked in our system and everything is working as intended, it might have been a technical glitch at the time you tried. Hence, we request you to check the functionality.

Download the Dineout app. In case you have the app pre-installed, logout and then log-in using your mobile number subscribed to Times Prime.
You will be given a pop-up to choose the city for which you want to activate your Gourmet Passport.
Select your city and click on activate.
Done! Start enjoying the GP benefits.
You can go to the 1+1 offers tab, and all the restaurants in your city where Gourmet Passport is applicable will be listed there.

We hope this information helps. In case you face any trouble afterward, we request you to please share the screenshot of the Dineout profile page where you are unable to see your full membership as well as the city where you are trying to activate the offer.



Cancellation===========================19

if cx says that they want to cancel the subscription but membership is taken,........

We are sorry to see you go.


We regret the inconvenience and understand your concern that you wish to cancel the Times prime subscription. We really would love to see you onboard and suggest you give us a chance to better your experience. Also, we’d like to inform you that the membership is non-refundable.


Also, we'd highly recommend you to try Storytel, Care.fit, HealthifyMe, Gaana+, TOI+, Zee5, Medlife offer, as a lot of our customers are saving a lot every month through these offers. We at Times Prime believe in providing a seamless experience for our valuable customers like you. Hence, in case you face any issue with the offers provided in the future, you can always get back to us.


Cult scenerio=================20


We apologize for the delay.

We understand understand your concern about cult.fit. We request you to search for cult in search box. If the issue still persists, please share the screen recording with us.
​
This will help us in assisting you further


Cx calling on helpline number.................................21

Thank you for reaching out to us.

We regret the inconvenience and understand your concern. We would like to inform you that, if you wish to discontinue promotional communication from Times Prime, we request you to please give a missed call on +91-93550-31395. Once we receive the missed call, we will discontinue all promotional SMS/Emails to your number within 48 working hours.

Temporary Deduction Response

We apologize for the delay in getting back to you.

We understand your concern. We would like to inform you that the transaction failed from our end. You might have seen the temporary debit, but it gets reversed within 7 working days. Hence, we request you to please wait for the said time. For further information please check with the issuing bank, for the reason of the transaction failure.

We hope this information helps.



if cx has activation issue regarding paytm ===========22


We apologize for the delay.

First of all, we want to apologize for the experience you’ve had with offer activation. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this.

We understand your concern regarding the Paytm insider. We request you to please reach out to the paytm insider You may feel being redirected but we are sure you'll appreciate that it is very important for us to refer to our partner, as it can be best resolved like this.

Again, We regret the inconvenience caused, and it took us so long to get this point! We look forward to providing a much better experience in the months to come.

If you have any further questions or concerns, please let us know. We are here to help.


Savings section======================23

Thank you for reaching out to us,

We understand your concern regarding the Headspace offer. We would like to inform you that you can find the full coupon code by visiting the 'Savings' section in your Times Prime App. You will be able to avail the offer afterward.

We hope this information helps. Should you require any further assistance, please feel free to reply and we'll be glad to assis


Harshh////////////////////===============24


We apologize for the delay in getting you back.



We regret the inconvenience and understand your concern regarding the Amazon voucher. We would like to inform you that your friend with a mobile number: 9971224760 activated the membership by using referral code and not the specific coupon code Amazon voucher. As per the T&Cs referral benefits cannot be clubbed with other discounts/offers.



We hope this will help. In case of any further questions feel free to get back to us. We'd be glad to assist you.




Amazon voucher.........................==========25


We apologize for the delay in getting you back.

We regret the inconvenience and understand your concern regarding the Amazon voucher. We would like to inform you that you have activated the membership by using referral code and not the specific coupon code Amazon voucher. As per the T&Cs referral benefits cannot be clubbed with other discounts/offers.

We hope this will help. In case of any further questions feel free to get back to us. We'd be glad to assist you.


ved==========================26

limited period of time period..........


Thank you for reaching out to us.

We understand your concern regarding the Amazon voucher offer. Ved, we'd like to inform you that the offer was valid for a limited time period, which has expired now. Whenever we run this offer again we'll communicate the same.

We hope this information helps. In case you need further assistance, please feel free to get back to us. We'd be glad to assist.

Membership Active================27

Thank you for reaching out to us.

We understand your concern about the Times Prime subscription. We would like to inform you that your Times Prime subscription is already active from our end. Hence, we request you to please check the same.

We hope this helps.

Membership Active==========@1 (active from our end)

Thank you for reaching out to us.

We understand your concern about the Times Prime subscription. We would like to inform you that your Times Prime subscription is already active from our end. Hence, we request you to logout and re-login the application.

We hope this helps.



Change Email account==================28

We apologize for the delay.

We regret the inconvenience and understand that you wish to change your Email Id. Regrettably, we do not provide any option to update the Gmail account as of now due to some internal policies. But you need not worry since the primary identifier of being a Times Prime user is your Times Prime registered Mobile Number.

We hope this information helps. Should you require any further assistance, please feel free to reply and we'll be glad to assist.




Change phone number ================ 29


Thank you for ​reaching out to us.

We regret the inconvenience and understand that you wish to update the mobile number on your Times Prime account. Regrettably, we do not permit this change to keep the information safe, secure and unique.

We hope this information helps. If you require further assistance, please feel free to reply and we'll be glad to assist.


DELETE OF ACCOUNT (TRIAL USER)=====================30

Thank you for highlighting it to us.

We understand your concern and would like to inform you that we only require a minimum amount of personal information that is necessary to create an account with us. We assure you that your information is safe and secure with us and we never share it with anyone.

In case you do not want any promotional communication from us, we request you to please give us a missed call on +91-93550-31395. We will discontinue all the promotional communication to your number within 48 working hours.

We hope this information helps.



if cx has not seen there number and profile photo on app...============31


Thank you for your time and patience.

We understand your concern about the Times Prime membership. We would like to inform you that you can update your name by visiting the profile section on the Times Prime app. Also, make sure to update the name without adding spaces and special characters.Also,we do not provide any option to update the Gmail account as of now due to some internal policies. But you need not worry since the primary identifier of being a Times Prime user is your Times Prime registered Mobile Number. And, We would like to inform you that the Times Prime Free trial plan has been stopped for now. That is the reason you are not able to avail the free trial offer.

We hope this information helps.



TV====================== 32

if cx says,,,they want there sony live or zee or any other promotion membership on tv

Thank you for reaching out to us.

We understand your concern. We would like to inform you that you'll have the membership benefits and you can access the plan on all devices mentioned by our partner. For more information, please reach out to the Zee5 support team.

In case you need further assistance, please feel free to get back to us. We'll be glad to assist.


Pharmacy =================== 33


We apologize for the delay in getting back to you.


We regret the inconvenience and understand your concern about PharmEasy plus. As we checked, your PharmEasy plus subscription is active from our end. Hence we request you to Logout once and re-login using your Times Prime registered Mobile Number. You'd be able to avail the offer afterward.


We hope this information helps. In case, if you require any further assistance, please feel free to get back to us. We'd be more than glad to assist.