Notes
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Issue -
Item -
VOC -
Resolution -
Lifetime IGCC Claims -
Last 60 Days IGCC Exception Count -
1.As per cx history shared direct feedback with cx
As per DC feedback taken
. feedback shared as cx had placed less than 5 order and compensated in past order
Cx raised issue post 5 hours
Unable to understand hence asked cx to elaborate the exact concern to validate the issue
As per DC coupon named FOODLOVE- of worth Rs. x initiated
AS per DC Refund of Rs. xx initiated
Packaging and spillage
Directly denied as cx linked to high abusive
Denied for any compensation as per cx history
As per DC feedback taken
As per cx history feedback taken
Issue reported post 24 hours
Asked for image to validate issue / unable to create new issue in oneview as its image based scenario
Directly denied as image time mismatch
Vishakha@321
13108931
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