Notes

RA_TIK

ISSUE:-
ACTION:-
COMM:-
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NON-CONNECTED CALLS :-
ISSUE - Call non-connected
ACTION - SMS send
COMMUNICATION - N/A
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NO RESPONSE :-
didn't get any response from cx side
call disconnected after 3 warnings
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NEED NO HELP
ISSUE:- cx need no help
ACTION:- na
COMM:-Assured for the future // cx agree
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ISSUE:- cx as about order status
Action :- Details checked
COMM:-info shared that order is on time/ddr shared with cx/sms send cx agreed
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ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is late/ask cx to wait 24-48 hours for latest update regarding order/cx agreed
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ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is late/try to deliver soon asap // cx agree
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ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:-info shared that today OFD/ask cx to wait till end of the day cx agreed
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ISSUE:-cx ask about order status
ACTION:-complaint taken/FNDR filled
COMM:-ask cx that order delivery is rescheduled/ask cx to wait 24-48 hours cx agreed
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ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is ODA/request cx for self pickup
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ISSUE:- cx ask about complaint status
ACTION:- complaint already registered
COMM:- ask cx to wait 24-48 hours for update// cx agree
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ISSUE:- cx want to return the order
ACTION:-complaint taken
COMM:-ask cx to wait 24-48 hours for update
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ISSUE:- cx want complaint that he paid for two orders but he received only one/shipped together case
ACTION:-complaint taken
COMM:-ask cx to wait 24-48 hours for update
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ISSUE:- cx ask about pickup status
ACTION:-complaint already raised
COMM:- info shared today OFP/ask cx to wait till EOD/ cx agreed
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ISSUE:- cx ask about pickup status
ACTION:-complaint already raised/RL panel filled
COMM:- ask cx that pickup rescheduled/ask cx to wait 2-3 days/ cx agreed
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ISSUE:- cx ask about fake offer query
COMM:- info shared regarding same/cx agreed
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ISSUE:-cx want to complaint that order is showing delivered but cx didn't received it
ACTION:- complaint taken for the same
COMM:- ask cx to wait 24-48 hrs for update
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ISSUE:-cx want to complaint that order is showing delivered but cx didn't received it
ACTION:- complaint taken for the same
COMM:- ask cx to wait 7-10 days for update // cx agreee
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ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same
COMM:- ask cx to wait 7 days for investigation
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ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same/macro send
COMM:- ask cx to wait 7 days for investigation/ ask cx to fill declaration form
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ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:- info shared that request taken but order is already shipped, so refuse to take delivery on door steps or on call
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ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:-info shared that request taken/ask cx to wait 24-48 hours for cancellation confirmation
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SSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:-info shared that order is cancelled
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ISSUE:-cx ask about refund
ACTION:- complaint raised
COMM:- info shared that refund already initiate from our end/ask cx to wait 5 working days
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ISSUE:-cx ask about refund/he didn't received his refund
ACTION:- complaint raised
COMM:- info shared that refund already initiated/ask cx to wait 24-48 hours regarding complaint status
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ISSUE:-cx ask about refund
ACTION:- complaint raised
COMM: ask cx to wait 24-48 hours
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ISSUE:- cx ask about product info
COMM: info shared with cx as per PDP page
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ISSUE:- cx ask about price and offer info
COMM: info shared as per price breakup
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ISSUE:- Cx complaint that payment deducted from his end but order not confirmed
ACTION:-complaint taken
COMM:- info shared that payment will be auto reversible with in max 72 hours
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ISSUE:- Cx complaint that payment deducted from his end but order not confirmed
ACTION:-complaint taken
COMM:- ask cx to wait 24-48 hours for update
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ISSUE:- cx ask about order status
ACTION:- complaint taken
COMM:- info shared that order is RTO marked/ask cx to place new order
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ISSUE:- cx want urgent/specific delivery
ACTION:- request taken
COMM:- info shared/ddr shared/assurance given
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ISSUE:-
ACTION:-
COMM:-
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