Notes

We apologize for the delay in getting back to you.

We regret the inconvenience and understand your concern about the Medlife voucher. We would like to inform you that the code is for one-time use only. As per your email, you have used the coupon code and then canceled it. Hence, we are unable to share the code again.

We hope this information helps.


zommato coming back............

We apologize for the delay.

We regret the inconvenience and understand your concern about the Zomato offer. We'll forward your feedback to our concerned team to make the changes in the future. But, as of now, we are unable to provide you with the Zomato offer. Had it been a situation where we could have done something for you, we'd have loved to do so, but for now this is the functionality that we are following.

We hope you’ll understand. In case you need any further assistance, feel free to get back to us. We'd be glad to assist you.



if cx not getting any solution of zee5============


Thank you for reaching out to us.

We understand your concern regarding Zee5 offer. We'd like to inform you that we only provide an offer on the purchase of the Zee5 membership, with Times Prime annual subscription. Hence, the internal mechanism of the services is directly under the control of our partner platform i.e. Zee5. Therefore, we request you to please reach out to their support team.

We hope this information will help.



Thank you for reaching out to us.

We regret the inconvenience and understand your concern. We request you to please help us with a screenshot of your Pharmeasy plus profile page where your Times Prime registered mobile number and email id are reflecting. This helps us in assisting you further.

We look forward to hearing from you

​free deletion if cx want to delete account=============
Thank you for your email.

We regret the inconvenience and understand your concern. We would like to inform you that we do not support deletion of an account. Since the account has already expired, your personal information will also be not accessible and we do not make any modifications to the customer's account/personal information without the customer's consent. Moreover, if you wish to block communication from our end, we can initiate the same, so that you should not receive any kind of promotional Emails/SMS from Times Prime.
​
We hope this helps. In case of any further clarification, feel free to get back to us.

pharmeasy===========if cx has already subscription in action data.....

Thank you for the confirmation.

` about the PharmEasy subscription. We would like to inform you that we have again raised the request to remap your mobile number on the PharmEasy platform. Hence, we request you to please wait for 72 working hours. After 72 working hours, please log out from the Pharm Easy account and then re-login using your registered Times Prime mobile number. The moment you log in, the offer will be activated.

We hope this information helps. In case you need any further assistance, please feel free to get back to us. We'd be glad to assist.

no longer than

We appreciate your time and patience in this matter.

We understand that it's taking a little longer than usual and we sincerely apologize for the same. But we are continuously checking this with our concerned partner. We'll get back to you as soon as we hear from them.

We appreciate your understanding in this matter.


cx want Sonyliv code after using of sonyliv app=====================


We apologize for the delay.

We understand your concern. We are glad to share the SonyLiv voucher:SLxdWXF3Pv with you. We request you to please follow the steps mentioned below to avail the offer:

1. Sign-up/Login with your mobile number or your email address on SonyLiv App.
2. Go to the 'Premium' section and click on the 'subscribe Now' button.
3. Select the 6 months LIV Premium pack and click on 'view offers'.
4. Enter the generated coupon code on 'Do you have a coupon code?' section and click on 'Apply'.
5. Your 6 months LIV premium subscription will be activated!.

We hope this information helps.

non-highlight________________________________________===========

We appreciate your time and patience in this matter.

We understand that it's taking a little longer than usual and we sincerely apologize for the same. But we are continuously checking this with our concerned partner. We'll get back to you as soon as we hear from them.

We appreciate your understanding in this matter.



Calling==============================if cx want calll...........


We apologize for the delay.

We regret the inconvenience and understand your concern. We tried calling you but with little luck, were unsuccessful. Hence, we request you to please help us with a convenient time between 10 AM and 7 PM when we may contact you to assist you further with your concern.

​We look forward to hearing from you.


TV=============

Thank you for reaching out to us.

We understand your concern. We would like to inform you that you'll have the membership benefits and you can access the plan on all devices mentioned by our partner. For more information, please reach out to the Zee5 support team.

In case you need further assistance, please feel free to get back to us. We'll be glad to assist.

If cx has I wanted it activate for All India Pack other varient=====================

Thank you for writing it to us.

We understand your concern about the GP by Dineout 1+1 offer. Vishak, we'd like to inform you that the GP by Dineout offer with Times Prime gets valid for the particular city only where you activated the offer and is applicable for one city per user. You'd be provided with a specific number of coupons on the restaurants depending upon the vicinity.

We hope this helps. In case of any questions, feel free to get back to us. We'd be glad to assist you.