Notes

TEMPLATES

I'm really sorry to hear that, ok let me check what's going on with your order!

OPENING AND CLOSING:
Good Day! How are you doing today? l hope you get a lovely and peaceful day.
How may I help you today?

Good Day! I'm really sorry to know that . I’ll do my best to find a solution and make your day better.

It has been a pleasure assisting you today. I hope everything has been covered . Are there any other questions I can help you with?

Thank you for your time. Your satisfaction is the most important for me. I am going to close this chat for now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com. Have a great day

sorry for the delay, I'm still working on it.

INACTIVITY:
Thank you for your time. Your satisfaction is the most important for me. Unfortunately I am going to close this chat due to inactivity. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com. Have a great day

REQUEST WAIT 48 HOURS MORE:
I see that your order is delayed, Unfortunately I have to request you to wait 48 hours more, if you have not received your package by this time we could process a refund for you.

DELAYED ORDER PASSED 48 HOURS:
I'm sorry to hear that your order is delayed, I understand this can be frustrating, but don't worry! we are going to solve this problem. Ok let me check if we can start a refund process.

LOST IN TRANSIT TEMP:
I appreciate your waiting and patience. I was checking this order and according with the tracking there is no movement with carrier, reason why I can determine this order as lost in transit.

Please accept our deepest apologies for this incident, I know this is important for you but don't worry you've reached the right person that can process a replacement/refund for it.

LOST AFTER DELIVERY TEMP:
I appreciate your waiting and patience. I was checking this order and according with the tracking shows as delivered and you didn't receive it, I can determine this like lost after delivery or delivered in wrong location.

Please accept our deepest apologies for this incident, I know this is important for you but don't worry you've reached the right person that can process a replacement/refund for it.

TEMP FOR REFUND/REPLACEMENT:

I've processed a refund for $ you will receive an e-mail notification about this process. Refund will be posted to your original payment method within 7-10 business days or less that depends your financial institution.

I've processed a replacement for your item(s).. Estimate delivery date is on . You will receive an email confirmation with the new order number.

MARKETPLACE
I appreciate your waiting and patience. I’ve researched your order and it was ordered from one of the 3rd party Marketplace sellers on our site,.
Our partnership with our Marketplace sellers lets us bring you millions more products, along with more brands and more selection also they handle the tracking, shipping, exchanges, refund and cancellation.

In order to ensure you receive the best support for the items you purchased, it's important to communicate directly with the Marketplace seller.

But don’t worry, that is why I’m going to escalate it to our higher department in charge the will contact with seller and you’ll be emailed with a response in 48 hours.

ALT PICK UP PERSON
Ok I inform you, unfortunately when an order has been placed we cannot change the pick up person, but I can add this information as a note. The new pick up person must indicate that this information has been added as a note, for this I will need the person's name, email and phone number.

SUMMARY
Ok, as a summary, I ask that you please check your email to be aware of all this process and future information that may be sent to you by this means.

WALMART CORPORATE NUMBER:
1 (800) 925-6278

SYSTEM ISSUES
Unfortunately I must inform you that our entire chat team is having problems with the system, I must ask you to please contact us again to take care of the problem, but for the moment I am very sorry to tell you that I cannot enter your account.