Notes

Opening
Hi, Good Morning! I am Ashutosh, How can I help you today?


How are you?
I am fine, thank you for asking. I trust you and your family doing well!
Sir mai accha hoon! Asha karta hoon aap or apka pariwar bhi accha or Surakshit hoga!


Asking Details
Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!


I am unable to fetch any account from the given details. Please provide the correct details. So I can assist you better.
Maafi chaunga apke is registered moible number se apke koi bhi order ke details check nahi kar pa raha hoon. Apse request karunga aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar saku!


From you this registered number I can able to check your last order of "Date".
Maafi chaunga, par apke is registered number se apka jo last order check kar pa raha hoon vo ---- ka hai...


Thanks for details
Thank you for sharing detail with us! Please allow me some time to check the information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr saku.


Hold
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja sake.


Un hold
We appreciate your patience!
Hum apke patience ka maan krte hai.


Hold 2nd
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.


Unable to download the images
Sir, We are really sorry due to technical limitation, We are unable to fetch the shared screenshot. Therefore, please help us by typing your order details to help you out.
Sir, Maafi Chahunga technical limitation ki wajah se screenshot nahio check kr pa raha hu. Isiliye Kripya krke aap order details type krke bhejein jisse main aapki behtar sahayata kar saku


Assistance
How may I assist you?
Main apki kya help kr skta hu?

kindly elaborate your concern so I assist you better!
Kirpya vistaar mai apna concern btayein taki apko jankari de saku!

If you have any concern/query related to Snapdeal please share so that I could assist you.
Agar aap Snapdeal ke sambhandhit koi jaankari chahte hain, kripya mujhe btayein taki apko jankari de saku.

May I know your exact concern please?
Kya mujhe apka exact concern pata chal sakta hai?


Further Assistance
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakta hu?


Issue escalate closing
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahein, is par dhyaan diya jaega. hamein sampark karne ke liye dhanyavaad! Aapka din shubh rahe.


Glad closing
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hui ki mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.


No response closing
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke taraf se koi jawab na aane ki wajah se hum ye baatcheet yahin band kr rahe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.


Cx have no issue that time closing
Thank you for chatting with us. You may contact us again for Snapdeal related queries, feel free to reply to us, we assure that we will assist you better. Stay safe, and have a good day!
Humse baat karne ke liye dhanyavaad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.


Cx want call
Sir, I would be able to respond to you over the chat only, Would request, If you can share your concern via chat, I will be happy to help you here.
Maafi Chahunga Sir, apko call nahi kar paunga. Aapse request hai aap chat pe apna concern btayein, muje behad khushi hogi apki help krne me


Apology
Sir, Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.
Maafi chahunga apko pareshani hui, apki request register krdi gyi hai. Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Complaint taken
Sorry, that you are facing such an issue. I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve it the earliest.
Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. Apko team ke taraf se 24-48 hours ke andar apke complaint ke regarding update de di jayegi. Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Complaint highlighted
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
Maafi chahunga apko pareshani hui, apki complaint already register krdi gyi hai humari team us par kaam kar rahi hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar diya hai. Apko team ke taraf se 24-48 hours ke andar apke complaint ke regarding update de di jayegi. Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Personal details asking
I really apologize but we are not authorized to share any personal information .
Maafi cahunga sir apni koi bhi personal details share karne ke anumatui nahi hai hamare pass.


Visit website//application
I request you to please visit our website their all product is available with price and full description.
Apse request karunga please aap humare website/ application par visit kare humare sare product wahan par full description and price ke sath mention hai.


Promocodes
"A promo code is a coupon code that you can use on our website/app. You will get great discounts on the items the promo code is applicable on.
To avail a promo code, select the eligible item. You can enter your promo code on the 'Review Order' page on the website or the 'Payment' page on our app. You will see the discount applied immediately. "
Sir aap promocode ko review order page par jakr avail kar sakte hain, apko order par discount melaiga, jo ke promocode ke terms and conditions par nirbhar hoga. Aap code copy kare or review order page mai jakr apply promo code ke option par click karke code ko copy kare, uske baadh apply pr click kare apka promo code apply ho jaega.


200 rupees offer
Sir/Mam it is 200 rupees offer which means up to 200 rupees discount. In this offer, you will get an instant discount of 8-10% which is dependent upon the product price on which you are applying this offer and also in this offer you will get a maximum discount of up to 200 rupees only.
Sir/Mam Apko btana chaunga, 200 rupees ka jo offer hai, uska matlab 200 rupees tak ka chhoot, es offer mai apko turanth 8-10% ke chhoot melaige, jo ke apke product ke keemath par nerbhar karege, es offer mai apko adhiktm 200 rupay tak ke he chhoot melegi.


Order verification
Your order is one step away from confirmation and needs to be verified. our team will call you in next 24 hours, I request you to please answer the call to get your order verified.
Apka order ek kadam duur hai hai confirmation ke leyai or verified hone ke leyai. Nischint rahe apko humare team ke tarf se call kiya jaega order verification ke leyai apse request rahegi aap call jarur uthayein. hum apko order confirm hone ke baad apko mail/sms ke jariye update bhi karenge order confirm hone ke baad.


Address Verification
"If MFG is not created yet -
Sir/ma'am, I can surely help you with this, Can you please share your new address & phone number
Sir aap apne jo new changes karwana chate hain address or phone number me kirpiya bta dejeyai, taki mai update kar pau.


Once shared
Just allow me a moment so that I can make the required changes
Thoda waqt dein Sir/Madam taaki mai aavashyak parivartan kar saku


If MFG created but not shipped -
Sir/ma'am, I am really sorry, your item is already packed & ready to be shipped. No changes can be made now.
If your new address is nearby to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.
Sir/Mam, jesa ke check kar paa raha hoon apka order ---- already packed/shipped ho chuka hai, maafi chaunga aab apkr order ka address change nahi ho paega.


If MFG created & shipped -
Sir/ma'am, I am really sorry, your item is already shipped & it is with the courier. No changes can be made now.
If your new address is nearby to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.
"We are unable to change the name and address details for your order as it has already shipped."

Sir/ma'am, jesa ke check kar paa rahe hoon apka order already shipped ho chuka hai. Ab koi changes nhi kar skte.
Agar aapka naya address apke purane address ke pass hi hai to aap Delivery boy ke sath coordinate kar sakte hain taaki apka order apke pasand ke hisab se deliver kiya jaa ske.
"Hum apka address aur name change nhi kar payenge kyuki apka order shipped ho Chuka hai."


Where is my order

Product not shipped (with in PDD)
Sir, Your product will be shipped soon and you will get an update via Email & SMS.
Also, I am your case Manager now who will ensure timely delivery of your product. I will work hard to ensure it reaches you on or before "Delivery Date" as promised.
Hamaaree team puri koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apka order jald se jald delivered kiya ja sake. Jaise hi apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, aur mai apke is product ka case manager hoon to mai poora dhayan rakhunga apke order ki delivery ki. hamare poori koshish rahegi ki apka order apko "Date" tak delivered karwaya jaye.

Product shipped (within pdd)
Sir, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, Your order is in Transit and will reach on or before "Delivery Date" as promised. You can also track your order by clicking here . https://m.snapdeal.com/myorders
Sir, Jaisa ki check kr pa rha hu, aapka order transit mein hai aur hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak deliver kr diya jaye. aur mai apke es product ki case manager hoon to mai poora dhayan rakhungi apka order ke delivery ka. Aap apna order bhi track kr skte hai niche diye link par click karke . https://m.snapdeal.com/myorders


Urgent delivery
Sir, I am your case Manager now who will try our level best to deliver your product as per your requirement. However, promised delivery date of your product is "Delivery Date"
You can also track your order by clicking here https://m.snapdeal.com/myorders

Sir apke order ke maximum delivery date "delivery date" hai. Mai apke urgent delivery ke request le raha hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.
Ap apna order is link par click karke track kar sakte hain.
https://m.snapdeal.com/myorders


Order late-delay in dispatch (within pdd)
Sir, Your product is slightly delayed in shipping but no need to worry, As I am your case Manager now who and will ensure timely delivery of your product. I will work hard to ensure it reaches you on or before "Delivery Date" as promised.
Also I am taking your complaint regarding this, our team will update you within next 24-48 hours regarding your complaint and order status.

Sir, Jaise ki main check kr pa raha hu aapka order dispatch hone ki process me late hai. Asuvidha ke liye khed hai. Par iski delivery jald se jald krva di jaayegi , Koshish rhegi ki product apko " (DDR) " tak deliver krwaya jaye, Jese hi order dispatch ho jata hai, hum apko Email/SMS ke dwara is order ke regarding update karenge . Aur eske leyai mai apke taraf se complaint bhe lai rahe hoon apko team ke tarf se 24-48 hours mai eske leyai team ke tarf se update bhe kiya jaega.


Order late-stuck at courier (outside pdd)
Sir, I can see that delivery of your order has been delayed. We apologize for inconvenience caused here. We are working round the clock to deliver the same at the earliest.
Also I am taking your complaint regarding this, our team will update you within next 24-48 hours regarding your complaint and order status.
You can also track your order by clicking here https://m.snapdeal.com/myorders

Sir, jese ki dekh paya hu apke order ki delivery me delay hui hai. Asuvidha ke liye khed hai. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai. Aur eske leyai mai apke tarf se complaint bhe le raha hoon apko team ke tarf se 24-48 hours mai eske leyai team ke taraf se update bhi kiya jaega. Aap apna order bhi track kr skte hai niche diye link par click krke https://m.snapdeal.com/myorders

Exact date
Sir Mam, I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest!
We will share a timely update to you over the email/SMS!
Sir, Mafi Chahunga Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ki delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara iske regarding update karenge.


OFD (out for delivery)
Sir, I can see your product is "Out for Delivery" now and you will shortly receive a call from the courier team. You will get delivery on and before 6 pm.
Also, I am your case Manager now who will take care delivery of your product. Please be rest assured.

Sir , jesa ke check kar paa raha hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karunga please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham 6 bje tak apka order apke door steps par deliver krwa deya jae.
Aur mai poora dhyan rakhunga ke apka order apko jald se jald delivered krwa deya jae.

Below mentioned is courier boy number:-
-------------
Mai apko courier boy ka number bhi send kar raha hoon:-
Courier boy no.-

UD (undelivered orders)
(Reason any delivery attempts confirmation)
Sir, I can see here that delivery could not be completed due to <UD reason>.
Please confirm, did you receive any call for delivery on <UD Date>.
Sir, jesa ke check kar pa rha hu, apke order ki delivery poori nhi ho payi hai "UD reason" ki vajah se.
Please confirm krwaye ki kya apko courier partner se " Date Available on couirer " ko koi call aaya tha delivery ke liye.

(Delivery Rescheduled)
We apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your order delivery and with the next 24-48 hours same will be attempted. You can also track your order by clicking here https://m.snapdeal.com/myorders

Sir, Aasuvidha ke liye humein khed hai. Apka concern update kar deya gya hai sir, pure kosish ke jaegi apke sath delivery attempts dubara karwae jae, agle 24-48 ghanto ke andar apke sath dubara delivery attempts keyai jaenge. Aap nischint rahe, hamari poore koshish rahaegi ke apko product ke delivery jaldh se jaldh karwae jae. Aap apna order bhi track kr skte hai is par click krke https://m.snapdeal.com/myorders


UD(Other Issue)( Miss/shipper delay)
Sir, The package was undelivered due to some unknown courier issues and we apologize for the inconvenience caused. We will deliver your order at the earliest for same our team will update you within next 24-48 hours.
You can also track your order by clicking here https://m.snapdeal.com/myorders

UD(Other Issue)( Miss/shipper delay)
Apka product kuch unknown courier issues ke karan delivered nahi ho paya hai, uske leyai maafi chaunga, par aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae. Apko team ke tarf se 24-48 update kar deya jaega.
Aap apna order bhi track kr skte hai is par click krke https://m.snapdeal.com/myorders



I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest "courier center name"

Below mentioned are courier details:-
Courier Name :
AWB Number :
Courier Contact Number :
Courier Website :

Sir,Ma'am, Maafi chaunga apka order out of delivery area hua hai, jeska matlb hai ke apka order apke city mai pahuch chuka hai but apke diye gaye address par hamare courier partner use deliver nahi karwa paa rahe hain, to apse request rahegi ke kirpiya aap es baar apne order khud apne nazdiki "courier center name" se lai le. Wrna apka order seller ke pass return ho jaega.

Main Courier Details share kar rahe hoon:
Courier name:
Awb no:
Courier sampark number:
Courier website:


RTO (return to origin)(COD)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
OR
Sir, We apologize as we were not able to deliver your order due to some technical issue.

Sir/Mam maafi chaunga apka order kafi delivery attempts ke baad return ho chuka hai, Apse request karunga please aap apne liye ek new order place kar lijiye. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or is baar aap jo order place karenge hamare poori koshish rahegi ke jald se jald apko deliver karwaya jaye.


RTO (return to origin)(Prepaid)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"
OR
Sir, We apologize as we were not able to deliver your order due to some technical issue.
Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"

Sir/Mam maafi chaunga apka order kafi delivery attempts ke baad return ho chuka hai.
Rs.xx ka Refund initiate kar diya gaya hai aur ye apke bank account me "estimated refund date" tak aa jayega
OR
Sir/Mam maafi chaunga apka order kuch technical issue ki wajah se return ho chuka hai.
Rs.xx ka Refund initiate kar diya gaya hai aur ye apke bank account me "estimated refund date" tak aa jayega


RTO (return to origin)(Prepaid refund not initiated)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
OR
Sir, We apologize as we were not able to deliver your order due to some technical issue.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.

Sir/Mam maafi chaunga apka order kafi delivery attempts ke baad return ho chuka hai.
Apka amount 24-48 hours ke andr humare taraf se initiate krwa deya jaega, initiate hone ke baad ye apke account me reflect hone ke liye maximum 7-10 business days ka samay lega.
OR
Sir/Mam maafi chaunga apka order kuch technical issue ki wajah se return ho chuka hai.
Apka amount 24-48 hours ke andr humare taraf se initiate krwa deya jaega, initiate hone ke baad ye apke account me reflect hone ke liye maximum 7-10 business days ka samay lega.


Cancellation:-

Want to Cancel - Asking Reason
Sorry to hear that, you want to cancel this order.
May, I know the reason for cancellation, as this is one of our best selling item & I am sure you will like it.

Want to Cancel - Asking Reason
Sir/Mam please jaan sakta hoon aap ye order kyu cancel karna chate hain?
Halaki ye hamara bhut accha product hai, Mujhe yakeen hai ke aapko ye pasndh aaega.


Want to Cancel - Within Cancellation Period
I will cancel this order for you. Please give me a moment .
Want to Cancel - Within Cancellation Period
Sir/Mam, mai apke leyai ye order cancel kar data hoon, please aap mujhe thoda samay dejeyai.

Want to Cancel - Cancelled by Us
Sir, As requested by you, Your order has been cancelled. Would like you to see you again shopping with us!
Want to Cancel - Cancelled by Us
Sir/Mam humne apke request par apka order cancel kar deya hai. Aasha karta hoon aap dubara humare sath shopping karna pasndh karenge.


Want to Cancel - Cancelled by Us prepaid
Sir, As requested by you, Your order has been canceled. We have initiated a refund of Rs. XX to your card/account. It will be credited within 7-10 business days.
Would like to see you again shopping with us!
OR
Sir, As requested by you, Your order has been canceled. We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
Would like to see you again shopping with us!

Want to Cancel - Cancelled by Us prepaid
Sir/Mam humne apke request par apka order cancel kar deya hai. Apka amount bhe hamare tarf se initiate krwa deya gya hai, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.
Aasha karta hoon aap dubara humare sath shopping karna pasndh karenge.
OR
Sir/Mam humne apke request par apka order cancel kar deya hai. Apka amount bhe hamare tarf se 24-48 ghanto mai initiate krwa deya jaega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.
Aasha karta hoon aap dubara humare sath shopping karna pasndh karenge.


Cancellable Stage but Unable to Cancel COD
Sir, We have taken your request for cancellation and we will notify you via SMS/email within the next 24 to 48 hours with the latest update on this request.
Cancellable Stage but Unable to Cancel COD
Sir/Mam humne apke cancellation request le li hai, apko sms/mail mai agle 24-48 hours ke andar, is request ke liye update de deya jaege.


Cancellable Stage but Unable to Cancel Prepaid
Sir, We have taken your request for cancellation and we will notify you via SMS/email within the next 24 to 48 hours regarding cancellation confirmation and refund initiation. once the amount will initiate it will be credited within 7-10 business days.
Cancellable Stage but Unable to Cancel Prepaid
Sir/Mam humne apke cancellation request lai le hai, apko sms/mail mai agle 24-48 hours ke andr, es request ke ke leyai or refund ke leyai update dai deya jaege, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.


Want to Cancel - Not Cancellable Stage COD
Sir/Madam, Your product has already been dispatched, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, please refuse the delivery.
Want to Cancel - Not Cancellable Stage COD
Apke order ke cancellation request lai raha hoon par jesa ke check kar pa raha hoon apka order shipped ho chuka hai, to apse request karunga please aap order lene se apne door steps par mana kardejeyaiga apka order cancel ho jae.


Want to Cancel - Not Cancellable Stage Prepaid
Sir/Madam, Your product has already been dispatched, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, please refuse the delivery. Once you refuse, we might take up to 6 business days to initiate your refund. The amount will be credited to your card/account within 7-10 business days after initiation.


Want to Cancel - Not Cancellable Stage Prepaid
Apke order ke cancellation request lai raha hoon par jesa ke check kar pa raha hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne doorsteps par mana kardejeyaiga apka order cancel ho jae.
Or apke mana karne ke baadh adhiktam 6 business days ke andar hamare tarf se apka amount initiate krwa deya jaega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.


Want to cancel due to delay in delivery
Sir, We have 100% Track records to deliver the item before promised delivery date! Would request you to allow us some more time to deliver your product.
Want to cancel due to delay in delivery
Sir/Mam, humare product promise date se phle he delivered karwa deyai jate hain. Par aap nischunt rahe hamare team poore koshish kar rahaege hai taki apke product ke delivery jaldh se jaldh karwae jae. Aap hame apne order deliver karwane ka ek moka dain.


Why was my order cancelled (COD)
Sir, As checked your order got canceled due to <cancellation reason>
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.

Sir/Mam maafi chaunga apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.


Why was my order cancelled (Prepaid)
Sir, As checked your order got canceled due to <cancellation reason>. We have initiated a refund of Rs. XX to your card/account. It will be credited within 7-10 business days.
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.
OR
Sir, As checked your order got canceled due to <cancellation reason>. We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.


Sir/Mam maafi chaunga apka order "cancellation reason" ke wajha se cancel ho chuka hai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount humare tarf se initiate krwa deya gya hai, jo apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.
OR
Sir/Mam maafi chaunga apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.



If cx want some order again and order is available.
As I have checked that the product is available on our website and application, you can place an order for yourself.

Sir product site par avalaible hai aap order place kar sakte hain.


If cx want some order again and order is sold out or out of stock.
Sir, as I can check order is sold out/out of stock, but I have mentioned your mail Id here so once the product will be live on the order website, you will get notification on a priority basis.

If cx want some order again and order is sold out or out of stock.
Maafi chaungi sir/Mam ye product abhi humare website par available nahi hai, par apki mail id mention kar de gae hai, jase product available hoga apko update kar deya jaega.


Refund replacement follow for cancellation.
Sir, I can see your order has been cancelled and refund has also been initiated on DD-MM-YY which usually take maximum 7 to 10 days to credit in your account post initiation.
Sir, Jaisa ki mai dekh paa raha hu apka order cancel ho chuka hai aur refund bhi initiate kiya jaa chuka hai " DATE" ko jo ki maximum 7 se 10 din ke andar apke bank account me credit kar diya jayega



Failed transaction(Fresh case)
Sir, As I can see your payment for placing the order were unsuccessful. In case amount debited from your account then it will be credited back within 72 hours.
Please rest assured.
Jesa ke check kar paa raha hoon apke transaction unsuccessful rahe hai, par aap nischint rahe aagar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud waps aa jaenge.


Failed transaction(Escalated case)
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. Apko team ke taraf se 24-48 hours ke andar apke complaint ke regarding update de diya jaega. Aap nishchint rahein apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Note:- Select stage (Escalated to refund team)



PDWP(product delivered to wrong place)

First conversation
Sir, I can see your order is showing delivered on DD-MM-YY. Would request you to check once with your family/neighbors/office mail room as they may have accepted the package in your absence/on your behalf.
First conversation
Apse request hai ke aap ek baar apne family/neighbour/security gaurd se puche, ho sakta hain unhone apko jagha order lai leya ho.



Complaint taken(Prepaid)
We apologize for inconvenience caused to you. I have registered your Complaint. Our team will share the proof of delivery with you once we get it from our courier partner within a maximum of 6 days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.
Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. 6 working days ke andar andar apko ek proof of delivery share ki jaegi, agar apse usse agree nahi karenge to hamare team apke complaint par firse kaam karegi. Aap nishchint rahein apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.



Complaint taken(COD)
We apologize for inconvenience caused to you. I have registered your request. our team will team will look into the matter. Meanwhile you can place another order.
Maafi chahunga apko preshani hui, apka feedback lai leya gya hai team ese jarur check karaige, tabtak apse request hai ke aap apne leyai ek new order place kar lejijiye apko fir aisi asuvidha ka samna nahi karna padega.


PDWP (Re-Investigation)
Sir, our team is doing a re-investigation on your case, We will update you regarding this within 7-10 working days, meanwhile, I assure you that your refund is secure under the trust pay policy.
We apologize for the inconvenience caused to you. Rest I will personally take care of it so that you will get a resolution as soon as possible.

Sir, ma'am, apke case par team re-investigate kar rahe hai apko 7-10 working days ke ande team ke tarf se update kar deya jaega. Tab tak aap nischint rahe apka refund snapdeal trust pay policy mai safe hai.
Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.



Return/replacement
Will you please tell me what problem you are facing regarding the product so that I will register your complaint.
I will register your complaint regarding this will you please tell me you want replacement or refund of this item?
Sorry but replacement is not available for this product.
I have taken your return/replacement complaint regarding this order, and your order will be picked up in the next 2-3 days from the "courier name" partner. I apologies that you have faced this issue.
I have taken your return/replacement complaint regarding this order, team will update you regarding this complaint within 24-48 hours. I apologies that you have faced this issue.


Return/replacement
Sir/Mam jaan sakta hoon aap is order ko kyu return/replace karna chate hain?
Mai apke complaint lai rahi hoon aap mujhe ye bta dejeyai aap esko replace karwana chate hai ya eska refund chate hain?
Maafi chaunga is product par replacement available nahi hai, apko eska refund he ho paega.
Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. apke order ka pickup 2-3 din mai "pickup partner name" ke taraf se karwa liya jaega.
OR
Maafi chahunaa apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.



Sorry but replacement is not available for this product.
I have taken your return/replacement complaint regarding this order, and your order will be picked up in the next 2-3 days from the "courier name" partner. I apologize that you have faced this issue.
I have taken your return/replacement complaint regarding this order, team will update you regarding this complaint within 24-48 hours. I apologize that you have faced this issue.

Maafi chahunga, par is product par replacement available nahi hai
Maine is order par Apki Return/Replacement ki complaint le li hai aur apka order agle 2-3 din me pick ho jayega "courier name" partner se.
Maafi chahunaa apko preshani hui.
Maine is order par Apki Return/Replacement ki complaint le li hai, team 24-48 ghanto me complaint ke regarding apko update kar degi. Mai Tahedil se Maafi chahunga ki apko pareshani hui.


Pickup scenarios

Confirmation of pickup
Will you please tell me the pickup of your item is done or not?
Please aap mujhe btaenge apke item ka pickup ho chuka hai ki nahi?

Pickup failure
Sir, As I can see here, it is updated as pickup could not be completed due to <Pickup failure reason>, so could you please confirm for me, did you receive any call for pickup on <RLCW date>.
Sir/Mam jesa ke check kar paa raha hoon, apka order ka pickup (------) ke wjha se nahi ho paya hai, Apse confirm karwana chate the kya apko pickup ke regarding koi call aai thi (-----) ko.


Pickup failure 2
Thank you for confirming. Please allow me a moment, so that I will update your concern and try to get your item picked up as soon as possible.
I have updated your concern and be assured the pickup will be reattempted within 2-3 days. I am really sorry about the inconvenience caused and I ensure this will not happen again.

Confirm karwane ke leye dhanyawad, App mujhe thoda samay dijiye, taki mai apka concern update kar pau or jaldh se jaldh apke product ka pickup krwa pau.
Mane apka concern update kar deya hai, poore koshish ke jaege ke apke sath 2-3 din ke andar pickup attempts dubara karwae jae.

Pickup SCHD
Sir, As I can see here, the pickup of your item has been scheduled and it will be picked up within a maximum of 2-3 days .
Sir , jesa ke check kar pa raha hoon, apke order ka pickup scheduled krwa deya gya hai, esme maximum 2-3 din ka samay lagega.