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Issue - "๐๐ช๐๐ ๐ฎ ๐๐ง๐๐ฌ ๐๐๐ก๐ก ๐ง๐๐๐๐๐ซ๐๐ ๐๐ฎ ๐๐ช๐จ๐ฉ๐ค๐ข๐๐ง"
Action - Satisfied customer that call was not from our side //macro shared// asked customer not to share any information with them details gathered // asked to file a complaint against them in nearest crime branch //
Communication - Information given // customer satisfied //
App download case -
Issue -"๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐ง๐๐ฅ๐ค๐ง๐ฉ๐๐ ๐๐๐๐ช๐ฃ๐ ๐๐ง๐๐ช๐ ๐๐ฎ ๐ผ๐ฅ๐ฅ ๐๐ค๐ฌ๐ฃ๐ก๐ค๐๐ "
Action - Satisfied customer that call was not from our side // asked customer not to share any information with them details gathered // asked to file a complaint against them in nearest crime branch //
Communication - Information given // customer satisfied //
Issue- (Customer reported refund fraud issue via anydesk/remote)
fraudsters details- (XYZ)
Amount debited from customer's account (Please mention if debited)- Yes
action-Action - Satisfied customer that call was not from our side // asked customer not to share any information with them details gathered // asked to file a complaint against them in nearest crime branch //
Communication - Information given // customer satisfied //
ISSUE :- CUSTOMER WANT TO KNOW ABOUT REFUND STATUS
ACTION : MACRO SENT
COMMUNICATION : ASK TO SHARE NEFT DETAILS TAT SHARED CUSTOMER AGREED
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