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ISSUE :
ACTION :
COMMUNICATION :
vishal@60998

ISSUE :CX WANT TO KNOW THE REFUND STATUS
ACTION : ASK TO WAIT AS ALREADY INITIATED FROM OUR SIDE TAT SHARED
COMMUNICATION : CX WANT TO KNOW THE REFUND STATUS ASK TO WAIT TAT SHARED CX AGREED
vishal@60998


ISSUE : CX WANT URGENT DELIVERY of the product
ACTION : REQUEST TAKEN ON SPECIFIC DELIVERY tracking sms sent ddr shared
COMMUNICATION : CX WANT URGENT DELIVERY REQUEST TAKEN ASSURED WILL TRY OUR BEST TO DELIVER asap delivery details shared
vishal@60998

ISSUE :- CX WANT TO KNOW ABOUT THE PRODUCT DELIVERY status ud
ACTION :-UD MARKED FNDR FILLED
COMMUNICATION :- APOLOGY DONE ASK TO WAIT ASSURED WILL TRY OUR BEST TO DELIVER PRODUCT tat shared 24-48 hrs. address verified same customer agreed
vishal@60998

ISSUE :- CX WANT TO KNOW ABOUT THE PRODUCT DELIVERY status ud
ACTION :-UD MARKED FNDR already FILLED
COMMUNICATION :- APOLOGY DONE ASK TO WAIT ASSURED WILL TRY OUR BEST TO DELIVER PRODUCT tat shared as per prv remarks address verified same customer agreed
vishal@60998


ISSUE :- CX WANT TO RETURN THE PRODUCT
ACTION :- COMPLAINT RAISED
COMMUNICATION : INFO GIVEN TAT SHRED ASK TO WAIT CUSTOMER AGREED
vishal@60998


ISSUE: WANT TO KNOW DELIVERY DETAILS
ACTION : INFO SHARED Delivery details SHARED ddr shareed tracking sms sent
COMMUNICATION : INFO GIVEN WE WILL TRY OUR BEST COURIER DETAILS SHARED CUSTOMER SATISFIED
vishal@60998


ISSUE :- CUSTOMER WANT TO KNOW ABOUT REFUND STATUS
ACTION : MACRO SENT
COMMUNICATION : ASK TO SHARE NEFT DETAILS TAT SHARED 24-48 hrs. CUSTOMER AGREED
vishal@60998

ISSUE : CX NEED ASSISTANCE TO PLACE ORDER
ACTION : INFO SHARED ASSISTANCE GIVEN
COMMUNICATION : CX NEED ASSISTANCE TO PLACE ORDER INFO SHARED ASSURED FOR TIMELY DELIVERY
vishal@60998

ISSUE : CUSTOMER RECEIVED A FRAUD CALL luck draw jackpot
paid amount n
ACTION : DETAILS CAPTURED
frauder details
COMMUNICATION : ASK TO NOT TO SHARE PERSONAL AND ACCOUNT DETAILS CUSTOMER AGREED
vishal@60998


ISSUE : CUSTOMER WANT TO KNOW ABOUT PRODUCT DELIVERY STATUS
ACTION : STATUS IS RTO
COMMUNICATION : INFO GIVEN THAT PRODUCT IS RETURNED TO SELLER ASK TO PLACE NEW ORDER CUSTOMER AGREED
vishal@60998


ISSUE: CUSTOMER WANT TO KNOW ABOUT COMPLAINT STATUS
ACTION : TAT SHARED
COMMUNICATION :- TAT SHARED ASK TO WAIT CUSTOMER AGREED
vishal@60998


ISSUE :-CX WANT TO CANCEL THE ORDER
ACTION :-CANCELLED ON CX REQUEST
COMMUNICATION :- CX WANT TO CANCEL THE ORDER CANCELLED FROM HERE ASK TO REFUSE IF DELIVERY ATTEMPTED
vishal@60998

ISSUE : CX WANT TO CANCEL THE ORDER
ACTION :- I AM NOT ABLE TO CANCEL
COMMUNICATION : CX WANT TO CANCEL THE ORDER ASK TO REFUSE IF DELIVERY ATTEMPTED CX AGREED
vishal@60998

ISSUE : CX WANT TO KNOW ABOUT THE ORDER
ACTION : PRODUCT RELATED INFO SHARED
COMMUNICATION : CX CALLED FOR PRODUCT INFORMATION INFO SHARED CX AGREED
vishal@60998

ISSUE : CX WANT TO KNOW THE PRICE BREAKUP OF THE PRODUCT
ACTION : INFO SHARED ABOUT THE PRODUCT PRICE
COMMUNICATION : CX WANT TO KNOW THE PRICE OF THE PRODUCT INFO SHARED ASK TO PLACE PREPAID ORDERS IN ORDER TO AVOID DISPATCH CHARGES CX AGREED
vishal@60998

ISSUE : CX WANT TO KNOW ABOUT THE PROMO CODE
ACTION : INFO SHARED
COMMUNICATION : CX WANT TO KNOW ABOUT THE PROMO CODE INFO SHARED THAT DEPEND ON PRODUCT VALUE CX AGREED
vishal@60998

ISSUE :- CX ORDER HAS BEEN PICKED UP BUT NO UPDATE YET
ACTION :- ORDER PICKED UP NOT MARKED NOW MARKED RL PANEL UPDATED




COMMUNICATION :- CX WANT TO KNOW THE ORDER STATUS PICKED UP MARKED ASK TO WAIT TAT SHARED CX AGREED
vishal@60998

ISSUE : CX WANT TO KNOW ABOUT THE ORDER not geting picked up
ACTION : RL PANEL FILLED
COMMUNICATION : CX WANT TO KNOW THE ORDER STATUS PICKUP NOT DONE YET RL PANEL FILLED ASK TO WAIT CX AGREED
vishal@60998

ISSUE- REFUND NOT RECEIVED AS PAYMENT DEDUCTED
ACTION TAKEN-COMPLAINT TAKEN ASKED TO WAIT FOR AUTO REVERSAL 72 TO 96 HOURS
COMMUNICATION- CX WANT TO KNOW THE PAYMENT STATUS ASK TO WAIT FOR AUTO REVERSAL CX AGREED
Vishal 60998

ISSUE : CX CALL FOR PRODUCT INFORMATION
ACTION : NA
COMMUNICATION : INCOMPLETE QUERY CALL DROP LANGUAGE BARRIER
vishal@60998

ISSUE : CX CALL FOR PRODUCT INFORMATION
ACTION : NA
COMMUNICATION : CX DO NOT HAVE THE PROPER ORDER DETAILS
vishal@60998





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Copyright 2021 Metromedya

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