Notes

Opening
Hi, Good Morning! I am Ashutosh, How can I help you today?


How are you?
I am fine, thank you for asking. I trust you and your family doing well!
Sir mai accha hoon! Asha karta hoon aap or apka pariwar bhi accha or Surakshit hoga!


Asking Details
Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!


I am unable to fetch any account from the given details. Please provide the correct details. So I can assist you better.
Maafi chaunga apke is registered moible number se apke koi bhi order ke details check nahi kar pa raha hoon. Apse request karunga aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar saku!


From you this registered number I can able to check your last order of "Date".
Maafi chaunga, par apke is registered number se apka jo last order check kar pa raha hoon vo ---- ka hai...


Thanks for details
Thank you for sharing detail with us! Please allow me some time to check the information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr saku.


Hold
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja sake.


Un hold
We appreciate your patience!
Hum apke patience ka maan krte hai.


Hold 2nd
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.


Unable to download the images
Sir, We are really sorry due to technical limitation, We are unable to fetch the shared screenshot. Therefore, please help us by typing your order details to help you out.
Sir, Maafi Chahunga technical limitation ki wajah se screenshot nahio check kr pa raha hu. Isiliye Kripya krke aap order details type krke bhejein jisse main aapki behtar sahayata kar saku


Assistance
How may I assist you?
Main apki kya help kr skta hu?

kindly elaborate your concern so I assist you better!
Kirpya vistaar mai apna concern btayein taki apko jankari de saku!

If you have any concern/query related to Snapdeal please share so that I could assist you.
Agar aap Snapdeal ke sambhandhit koi jaankari chahte hain, kripya mujhe btayein taki apko jankari de saku.

May I know your exact concern please?
Kya mujhe apka exact concern pata chal sakta hai?


Further Assistance
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakta hu?


Issue escalate closing
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahein, is par dhyaan diya jaega. hamein sampark karne ke liye dhanyavaad! Aapka din shubh rahe.


Glad closing
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hui ki mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.


No response closing
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke taraf se koi jawab na aane ki wajah se hum ye baatcheet yahin band kr rahe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.


Cx have no issue that time closing
Thank you for chatting with us. You may contact us again for Snapdeal related queries, feel free to reply to us, we assure that we will assist you better. Stay safe, and have a good day!
Humse baat karne ke liye dhanyavaad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.


Cx want call
Sir, I would be able to respond to you over the chat only, Would request, If you can share your concern via chat, I will be happy to help you here.
Maafi Chahunga Sir, apko call nahi kar paunga. Aapse request hai aap chat pe apna concern btayein, muje behad khushi hogi apki help krne me


Apology
Sir, Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.
Maafi chahunga apko pareshani hui, apki request register krdi gyi hai. Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Complaint taken
Sorry, that you are facing such an issue. I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve it the earliest.
Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. Apko team ke taraf se 24-48 hours ke andar apke complaint ke regarding update de di jayegi. Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Complaint highlighted
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
Maafi chahunga apko pareshani hui, apki complaint already register krdi gyi hai humari team us par kaam kar rahi hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar diya hai. Apko team ke taraf se 24-48 hours ke andar apke complaint ke regarding update de di jayegi. Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Personal details asking
I really apologies but we are not authorized to share any personal information .
Maafi cahunga sir apni koi bhi personal details share karne ke anumatui nahi hai hamare pass.


Visit website//application
I request you to please visit our website their all product is available with price and full description.
Apse request karunga please aap humare website/ application par visit kare humare sare product wahan par full description and price ke sath mention hai.


Promocodes
"A promo code is a coupon code that you can use on our website/app. You will get great discounts on the items the promo code is applicable on.
To avail a promo code, select the eligible item. You can enter your promo code on the 'Review Order' page on the website or the 'Payment' page on our app. You will see the discount applied immediately. "
Sir aap promocode ko review order page par jakr avail kar sakte hain, apko order par discount melaiga, jo ke promocode ke terms and conditions par nirbhar hoga. Aap code copy kare or review order page mai jakr apply promo code ke option par click karke code ko copy kare, uske baadh apply pr click kare apka promo code apply ho jaega.


200 rupees offer
Sir/Mam it is 200 rupees offer which means up to 200 rupees discount. In this offer, you will get an instant discount of 8-10% which is dependent upon the product price on which you are applying this offer and also in this offer you will get a maximum discount of up to 200 rupees only.
Sir/Mam Apko btana chaunga, 200 rupees ka jo offer hai, uska matlab 200 rupees tak ka chhoot, es offer mai apko turanth 8-10% ke chhoot melaige, jo ke apke product ke keemath par nerbhar karege, es offer mai apko adhiktm 200 rupay tak ke he chhoot melegi.


Order verification
Your order is one step away from confirmation and needs to be verified. our team will call you in next 24 hours, I request you to please answer the call to get your order verified.
Apka order ek kadam duur hai hai confirmation ke leyai or verified hone ke leyai. Nischint rahe apko humare team ke tarf se call kiya jaega order verification ke leyai apse request rahegi aap call jarur uthayein. hum apko order confirm hone ke baad apko mail/sms ke jariye update bhi karenge order confirm hone ke baad.


Address Verification
"If MFG is not created yet -
Sir/ma'am, I can surely help you with this, Can you please share your new address & phone number
Sir aap apne jo new changes karwana chate hain address or phone number me kirpiya bta dejeyai, taki mai update kar pau.


Once shared
Just allow me a moment so that I can make the required changes
Thoda waqt dein Sir/Madam taaki mai aavashyak parivartan kar saku


If MFG created but not shipped -
Sir/ma'am, I am really sorry, your item is already packed & ready to be shipped. No changes can be made now.
If your new address is nearby to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.
Sir/Mam, jesa ke check kar paa raha hoon apka order ---- already packed/shipped ho chuka hai, maafi chaunga aab apkr order ka address change nahi ho paega.


If MFG created & shipped -
Sir/ma'am, I am really sorry, your item is already shipped & it is with the courier. No changes can be made now.
If your new address is nearby to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.
"We are unable to change the name and address details for your order as it has already shipped."

Sir/ma'am, jesa ke check kar paa rahe hoon apka order already shipped ho chuka hai. Ab koi changes nhi kar skte.
Agar aapka naya address apke purane address ke pass hi hai to aap Delivery boy ke sath coordinate kar sakte hain taaki apka order apke pasand ke hisab se deliver kiya jaa ske.
"Hum apka address aur name change nhi kar payenge kyuki apka order shipped ho Chuka hai."


Where is my order

Product not shipped (with in PDD)
Sir, Your product will be shipped soon and you will get an update via Email & SMS.
Also, I am your case Manager now who will ensure timely delivery of your product. I will work hard to ensure it reaches you on or before "Delivery Date" as promised.
Hamaaree team puri koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apka order jald se jald delivered kiya ja sake. Jaise hi apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, aur mai apke is product ka case manager hoon to mai poora dhayan rakhunga apke order ki delivery ki. hamare poori koshish rahegi ki apka order apko "Date" tak delivered karwaya jaye.

Product shipped (within pdd)
Sir, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, Your order is in Transit and will reach on or before "Delivery Date" as promised. You can also track your order by clicking here . https://m.snapdeal.com/myorders
Sir, Jaisa ki check kr pa rha hu, aapka order transit mein hai aur hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak deliver kr diya jaye. aur mai apke es product ki case manager hoon to mai poora dhayan rakhungi apka order ke delivery ka. Aap apna order bhi track kr skte hai niche diye link par click karke . https://m.snapdeal.com/myorders


Urgent delivery
Sir, I am your case Manager now who will try our level best to deliver your product as per your requirement. However, promised delivery date of your product is "Delivery Date"
You can also track your order by clicking here https://m.snapdeal.com/myorders

Sir apke order ke maximum delivery date "delivery date" hai. Mai apke urgent delivery ke request le raha hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.
Ap apna order is link par click karke track kar sakte hain.
https://m.snapdeal.com/myorders


Order late-delay in dispatch (within pdd)
Sir, Your product is slightly delayed in shipping but no need to worry, As I am your case Manager now who and will ensure timely delivery of your product. I will work hard to ensure it reaches you on or before "Delivery Date" as promised.
Also I am taking your complaint regarding this, our team will update you within next 24-48 hours regarding your complaint and order status.

Sir, Jaise ki main check kr pa raha hu aapka order dispatch hone ki process me late hai. Asuvidha ke liye khed hai. Par iski delivery jald se jald krva di jaayegi , Koshish rhegi ki product apko " (DDR) " tak deliver krwaya jaye, Jese hi order dispatch ho jata hai, hum apko Email/SMS ke dwara is order ke regarding update karenge . Aur eske leyai mai apke taraf se complaint bhe lai rahe hoon apko team ke tarf se 24-48 hours mai eske leyai team ke tarf se update bhe kiya jaega.


Order late-stuck at courier (outside pdd)
Sir, I can see that delivery of your order has been delayed. We apologies for inconvenience caused here. We are working round the clock to deliver the same at the earliest.
Also I am taking your complaint regarding this, our team will update you within next 24-48 hours regarding your complaint and order status.
You can also track your order by clicking here https://m.snapdeal.com/myorders

Sir, jese ki dekh paya hu apke order ki delivery me delay hui hai. Asuvidha ke liye khed hai. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai. Aur eske leyai mai apke tarf se complaint bhe le raha hoon apko team ke tarf se 24-48 hours mai eske leyai team ke taraf se update bhi kiya jaega. Aap apna order bhi track kr skte hai niche diye link par click krke https://m.snapdeal.com/myorders

Exact date
Sir Mam, I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest!
We will share a timely update to you over the email/SMS!
Sir, Mafi Chahunga Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ki delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara iske regarding update karenge.


OFD (out for delivery)
Sir, I can see your product is "Out for Delivery" now and you will shortly receive a call from the courier team. You will get delivery on and before 6 pm.
Also, I am your case Manager now who will take care delivery of your product. Please be rest assured.

Sir , jesa ke check kar paa raha hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karunga please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham 6 bje tak apka order apke door steps par deliver krwa deya jae.
Aur mai poora dhyan rakhunga ke apka order apko jald se jald delivered krwa deya jae.

Below mentioned is courier boy number:-
-------------
Mai apko courier boy ka number bhi send kar raha hoon:-
Courier boy no.-

UD (undelivered orders)
(Reason any delivery attempts confirmation)
Sir, I can see here that delivery could not be completed due to <UD reason>.
Please confirm, did you receive any call for delivery on <UD Date>.
Sir, jesa ke check kar pa rha hu, apke order ki delivery poori nhi ho payi hai "UD reason" ki vajah se.
Please confirm krwaye ki kya apko courier partner se " Date Available on couirer " ko koi call aaya tha delivery ke liye.

(Delivery Rescheduled)
We apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your order delivery and with the next 24-48 hours same will be attempted. You can also track your order by clicking here https://m.snapdeal.com/myorders

Sir, Aasuvidha ke liye humein khed hai. Apka concern update kar deya gya hai sir, pure kosish ke jaegi apke sath delivery attempts dubara karwae jae, agle 24-48 ghanto ke andar apke sath dubara delivery attempts keyai jaenge. Aap nischint rahe, hamari poore koshish rahaegi ke apko product ke delivery jaldh se jaldh karwae jae. Aap apna order bhi track kr skte hai is par click krke https://m.snapdeal.com/myorders


UD(Other Issue)( Miss/shipper delay)
Sir, The package was undelivered due to some unknown courier issues and we apologize for the inconvenience caused. We will deliver your order at the earliest for same our team will update you within next 24-48 hours.
You can also track your order by clicking here https://m.snapdeal.com/myorders

UD(Other Issue)( Miss/shipper delay)
Apka product kuch unknown courier issues ke karan delivered nahi ho paya hai, uske leyai maafi chaunga, par aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae. Apko team ke tarf se 24-48 update kar deya jaega.
Aap apna order bhi track kr skte hai is par click krke https://m.snapdeal.com/myorders



I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest "courier center name"

Below mentioned are courier details:-
Courier Name :
AWB Number :
Courier Contact Number :
Courier Website :

Sir,Ma'am, Maafi chaunga apka order out of delivery area hua hai, jeska matlb hai ke apka order apke city mai pahuch chuka hai but apke diye gaye address par hamare courier partner use deliver nahi karwa paa rahe hain, to apse request rahegi ke kirpiya aap es baar apne order khud apne nazdiki "courier center name" se lai le. Wrna apka order seller ke pass return ho jaega.

Main Courier Details share kar rahe hoon:
Courier name:
Awb no:
Courier sampark number:
Courier website:


RTO (return to origin)(COD)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
OR
Sir, We apologize as we were not able to deliver your order due to some technical issue.

Sir/Mam maafi chaunga apka order kafi delivery attempts ke baad return ho chuka hai, Apse request karunga please aap apne liye ek new order place kar lijiye. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or is baar aap jo order place karenge hamare poori koshish rahegi ke jald se jald apko deliver karwaya jaye.


RTO (return to origin)(Prepaid)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"
OR
Sir, We apologize as we were not able to deliver your order due to some technical issue.
Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"

Sir/Mam maafi chaunga apka order kafi delivery attempts ke baad return ho chuka hai.
Rs.xx ka Refund initiate kar diya gaya hai aur ye apke bank account me "estimated refund date" tak aa jayega
OR
Sir/Mam maafi chaunga apka order kuch technical issue ki wajah se return ho chuka hai.
Rs.xx ka Refund initiate kar diya gaya hai aur ye apke bank account me "estimated refund date" tak aa jayega


RTO (return to origin)(Prepaid refund not initiated)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
OR
Sir, We apologize as we were not able to deliver your order due to some technical issue.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.

Sir/Mam maafi chaunga apka order kafi delivery attempts ke baad return ho chuka hai.
Apka amount 24-48 hours ke andr humare taraf se initiate krwa deya jaega, initiate hone ke baad ye apke account me reflect hone ke liye maximum 7-10 business days ka samay lega.
OR
Sir/Mam maafi chaunga apka order kuch technical issue ki wajah se return ho chuka hai.
Apka amount 24-48 hours ke andr humare taraf se initiate krwa deya jaega, initiate hone ke baad ye apke account me reflect hone ke liye maximum 7-10 business days ka samay lega.