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2. Details?
3. What would the customer like?
Unfortunately we do not had the item to complete the order in the distribution center near you, we tried to find an item available to complete the order, but unfortunately since we could not fulfill the order, it was cancelled.
Dear Customer, First off, we wanted to thank you for your purchase! As we went to ship this unit out, we noticed there was damage to the box and potentially the product. Our customer satisfaction is our highest concern which is why we decided NOT to send a defective unit out to you. Unfortunately, this was the last one we had in stock, and would not be able to fulfill this order until the unit comes back in stock. Please go to the order inside your Walmart dashboard and request to cancel the order. We will approve your cancelation immediately and refund you. full refund. We will also let you know when the product comes back in stock. We're extremely sorry for this inconvenience, and if you have any questions do not hesitate to contact us directly! Sincerely, Customer Support Smith D.
I haven't heard from you in a while. Are you still there?
It's been my pleasure helping you today. I’ll be ending this chat now. If you need any help in the future, please remember that you can also visit the Help Center on our website for answers to frequently asked questions and concerns. Thanks for chatting with me and have a great day!
I absolutely understand how important it is for you but I hope that you understand that we have a policy to follow in order to avoid fraud and complete the order of our customer, if I transfer you to my supervisor you will get the same information, please give us within 24/48 hours to complete this process.
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