Notes

issue : cx want to know about order status
action : UD marked // FNDR filled and address captured in it and address has been verified by cx
communication : 24 to 48 hr TAT shared/asuured to cx for delivery as soon as/EDD/ddr/told reason of UD/address has been verified by cx //cx did not get call and fake remarked by courier boy //cx agree





issue : cx want to know abt replacement
action : complaint forwarded //picked up marked on 22/06/2021 and rpr marked on 01/07/2021
communication: puc and rpr marked on the system but still cca not marked due to this refund not initated // /apology done //ask to wait 24 to 48 hrs /replacement tat shared 4 to 7 working days /cx agree



/neft hold //
issue : cx want to know abt refund status
action : macro sent ,NEFT details are wrong
communication : informed to cx to provide correct bank details///told to cx now Neft Refund has went to hold //therefore ask to wait 5 working days for refund initiate /refund tat shared 2 hrs post initiate /cx agree


https://www.snapdeal.com/product/sm-2-in-1-rechargeable/626304069296






//OFD marked ud not marked //
issue : cx want to know abt order status
Action : address has been verified by cx end //fndr could not fill because of error "Exception while fetching ndr questions"
Communication : dispatch date ,EDD/ddr shared // UD not marked but OFD marked from 18 jun// FNDR not filled because OFD marked till 18 jun //24 to 48 hr TAT shared/asuured to cx for delivery as soon as in between 24 to 48 hrs / /cx agree


//cancellation due to delayed //
issue : cx want to cancel the order because it has delayed //edd breached
action : cancellation request taken
Communication :edd ,ddr ,location ,courier name shared with cx /apology done/told i take
complain but cx denied to take order then told to cx cx // cancellation request taken//
ask to refuse at doorstep if delivery attempt // cx agree

only for app
//fraud//
Issue- (Customer reported refund fraud issue via call and sms /remote)
fraudsters details- (8972879216)
Amount debited from customer's account (Please mention if debited)- NO










//fake call //
Issue - "?????????? ???????? ???????? ???????????????? ???? ????????????????"
Action - all mandate field filled after asked with cx



Communication -informed to cx that it is a fraud call that you have received regarding fake
lucky draw contest //also ask not to share any confidential details//also told you are
valuable cx of snapdeal//do not wary WE ARE WORKING ON IT //told if any offer will be
available that will be on appand website /macro sent /cx agree

//puc not marked dsqc not mentioned //
issue : cx told his product is already picked up when amt will be refunded
Action : /number filled in fe option /rl panel filled //apuc already selected



Communication :72 hrs TAT share for updation/ 2 hrs refund tat shared post initiated /also
told DSQC not marked so qc check should not be done on doorstep post picked up it will reach



wherehouse within 7 to 8 days //qc tat shared 24 hrs //cx agree


what is notes.io
notes logoFast | Easy | Short
Online Note Services - notes.io




rpu not initiaed 24 to 48 tat breached //
Issue : Cx want to know abt the return status
Action : request already raised
Communication : told 24 to 48 hrs tat breached so ask to wait 24 to 48 hrs /PUC tat 2 to 3 days/7 to 8 days tat shared for RPR// //qc check tat shared 24 hrs post received in whorehouse// //told if doorstep qc check will be marked then qc check will do at doorstep //and post qc check and pick up both gets updated within 24 to 48 hrs /apology done /refund tat shared 2 hrs post initiate /cx agree



frua call
Issue - "𝙇𝙪𝙘𝙠𝙮 𝙙𝙧𝙖𝙬 𝙘𝙖𝙡𝙡 𝙧𝙚𝙘𝙚𝙞𝙫𝙚𝙙 𝙗𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧"
Action - all mandate field after asked with
Communication - :informed to cx that it is a fraud call regarding fake lucky draw contest // also ask not to share any confidential details//also told you are valuable cx of snapdeal//do not wary WE ARE WORKING ON IT /macro sent /cx agree



//////refund initiated not refelected //
Issue : cx want to know abt refund status //refund initiated but not yet reflected
Action : complaint raised //macro sent for sharing account statement



Communication: // 2 hrs refund tat breached //ask to share account statement //told date from when share account statement /told after received bank statement team will update within 24 48 hrs /cx agree




















notes.io background
If you like notes.io, please support us via Cryptocurrency(Ether,Doge,Monero)

Direct Message for Whatsapp

v 2.5.0

We'd love to hear from you. Please email us at [email protected]

Copyright 2021 Metromedya

ios uygulama geliştirme