Notes

Converstation =


Ye apke jawab dene ke liye ek reminder hai.





sir Mana Appki Complain Raise Kar dii ha , phir bhi courier boy appko product delivery ka liya call kara, ya phir product ki delivery kara to App Door step par mana kar sakta ha Product lana sa.







Sir, I raise your complain regarding this, If the courier boy call you regarding product delivery, then you refuse to take your Product.

want cancel =

Hi Customer Name, Apka order already ship ho chuka hai isiliye main cancel nahi kr pa rha hu, Maine apke order ki cancellation request raise krdi hai, Agr courier partner apko contact krte hai to aap unhe order lene se mana kr dijiyega aur uske baad apka refund initiate kr diya jaega 24- 48 hours ke andr.







Hi "Customer Name", We have taken your request for cancellation and we will notify you via SMS/Email within next 24 to 48 hours with latest update on this request.




Hi Customer Name, Maine apke order ki cancellation request raise krdi hai aur apko iske upper further update ana wale 24-48 hours se andar via SMS/Email ke dwara de diya jayega.


RETURN:-
May I know why you want to return this order?
Kya m jaan skta hoon ki aap return ku krna chahte ho?

Call Back =
Sir Call back ka liya hum authorized nahi ha ,aap call back ki request bhi kr skte hai my order section se hmari website/application par jakar

Sir, Iam not authorized to call you, you can select Call Back option from My order section in our Website/Application.

D details =
Sir, your Product will be deliverd in this date. we will try to delivered this product as soon as possible.
Sir , appka product itnni tareek ko delivered ho jayaga, hamari purii kosish rahagi jald sa jald appka product delivered karwaya jaya.

Free delivery =

Sir you have select cash on delivery and there is processing charges for selecting cash on delivery, please use online mode for placinh order than you will get free delivery.
Sir appna Cash on Delivery payment mode Select kiya ha , Jisma processing charges hotta ha , app online payment mode use kigiya appko koi extra amount nahi dena padaga.


elaborate =
kindly elaborate you concern so I can assist you better !

op=
Hi, Good Morning ! I am Rahul. How can I help you today ?
Hi, Good Afternoon ! I am Rahul. How can I help you today ?





Hi, Good Evening ! I am Rahul. How can I help you today ?
Namaskar, Main Rahul. Aapki kis prakar sahayta kar sakta hun?






Hi, Good Morning ! I am Rahul. Please give me a moment, I will check it for you.
Hi, Good Afternoon ! I am Rahul. Please give me a moment, I will check it for you.







Hi, Good Evening ! I am Rahul. Please give me a moment, I will check it for you.

Namaskar, Main Rahul. Muje thoda samay dijiye, taaki mai aapke product ki jaankaari check kar saku.
c raise =
Iam Really Sorry for inconvenience cause, Their is no need to worry, I Raise Your Complain Regarding This Concern. With in 24 to 48 hrs You Get a Update From Our side.
Sahmma cahhaga asubhidha ka liya, Mana Appki complain raise kar dii ha with in 24 to 48 hrs appko iskka regarding update mill jayaga hmarri taraf sa.

Asking Details =

Iam Really Sorry, Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun.
I request you to share your registered details so that I can check the details of your order ?
Apse request hai aap apni register details share kare taa ki mai order ki detail check kar pau?
I request you to share your registered details so I can assist you better ?
Apse request hai aap apni register details share kare taa ki mai order ki detail check kar pau?
I request you to share your registered details so that I can check the details of your order ?
Apse request hai aap apni register details share kare taa ki mai order ki detail check kar pau?

TALKING ABOUT =
Are you talking about this product?
Aap isi order ki baat kr rhe ho?

THANKS=
Thank you for sharing detail with us! Please allow me sometime to check information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

CONFIRMING ORDER =
Thank you for confirming your order. Please give me a moment, I will check it for you.
Order confirm krwane ke liye dhanwayaad. Aap mujhe kuch samay dijiye taki apke order ki jankari check ki ja ske.

HOLD 1..
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye taki apke order ki jankari check ki ja ske.

5= HOLD 2..
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga jankari check krne me thoda samay lg rha hai, Please mujhe thoda aur samay dijiye.

OFD =
Jaisa ki dekh pa rhein hai apka product aaj out for delivery hai. Aaj sham tk ka wait kijiye apke order ki delivery aaj ho jaegi.
Sir, your product is today out for delivery, Please wait till End of Day, you will definitely get your Product today.

Urgent Delivery =
As I check your product delivery date is (), There is no need to worry I raise your Request Regarding this we will try to deliver it before the delivery date.
Jasaa ki check kar paa raha ha apka product ki delivery date () ya ha, Chintaa karna ki koi abskkta nahi ha mana apki Request raise karr dii ha, Koshish rhageee product apko delivery date sa pahlla pahalla dliver karwaya jaa sakka.

Call Back =
Sir/Mam, I would be able to respond you over chat only. I would request if you can share your concern via chat. I will be happy to help your here.
Sir, Hum Appko Call Karna Ka liya Authorized Nahi Ha. Appsa Request Ka kii App Appna Concern Through Chat Share Kra, Hma Appki Shayatta Karaka Accha Lgaga.
Sir/Mam, If you want you can also contact our support team on 92126-92126 for any queries related to Snapdeal and our team will definitely provide you with the best possible resolution or you can also raise a request in my orders for call back.
Sir, Aghar App cahhtta Ho to App Hmarri Support Team Ka sath Contact Kar sakktta ha, Contact No. Ha 9212692126, Hmmari Team Definitely Appki Help Kragi Appka Concern Ka Regarding.


1= WANT TO CANCEL [ASKING REASON FOR CANCELTION].
Sorry to hear that, you want to cancel this order. May, I know the reason for cancellation, As this is one of our best selling item & I am sure you will like it.
Maafi chahunga ki aap is order ko cancel krna chahte hai ! Kya mai jaan skta hoon ki aap is order ko cancel ku krna chahte hai, Kuki ye humara one of the best selling product m se ek hai aur mujhe pura vishwas hai apko ye pasand bhi aaega.

WANT TO CANCEL REQUEST TAKEN =
I take your complain regarding cancellation as per your request, if courier boy calll you for product delivery, then you can refuse to take a product also.
Mana apki cancellation complain raise kar di ha, aghar phir bhi courier boy apko call krtta ha product delivery ka liya to aap product lana sa mna kar skkt ha.

CANCELLED BY US..
We have cancelled your order as per your request ! Would like you to see you again shopping with us.
Maine apki request ke upper apka order cancel kar diya hai ! Aasha krunga aap humare saath future me bhi judhe rahenge.

Screen shot =
Due to Technical Limitation, Iam not able to check it, plese share your details in written form.
Maafi chahunga technical limitation k karn screenshot nahi check kr skta.

Wrong details =
I really apologies but I am unable to check any details as the email id you have shared with us is not registered with snapdeal .So I request you to share your registered details please so I can assist you better .
I am unable to fetch any account from the given details, Please provide the correct details so I can assist you better .Appka dwarra Share Ki gayii details Registered nahi ha Jiss karan ma appki details check nahi kar pa raha hu appsa request ha kii app apni registered details share kara

6= UNHOLD..
We appreciate your patience!
Hum apki patience ka maan krte hai.

7= FURTHER ASSISTANCE..
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakta hun?
Kya mai apki snapdeal ke sambhandit koi aur help kar skta hoon, Mujhe behad khushi hogi?


8= COMPLAINT CLOSING..
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

9= NORMAL QUERY CLOSING..
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Apki help krne me mujhe khushi hui! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

10= NO RESPONSE CLOSING
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

delivery date =
Your product delivery date is (--). I am your case manager for this concern and We will try to deliver your product as soon as possible within delivery date.
Aapke product ki delivery date (--). Mai aapka case manager baat kar raha hu. Mai poori koshish karuga aapka product jitni jaldi ho sake utni jaldi deliver karva saku.

appology =

Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.
Maafi chahuga aapko is tarah ki pareshani ka samna karna padh raha hai. Mai aapki complaint register kar raha hu. mai khud aapki complaint pe kaam karuga jiss se aapka issue jald se jald solve kar pau.
I am really sorry for the inconvenience caused.
Maafi chahuga aapko ashuvidha hui.

13= CANCLTION SCENARIO MAIN POINT..

1= WANT TO CANCEL [ASKING REASON FOR CANCELTION].
Sorry to hear that, you want to cancel this order. May, I know the reason for cancellation, As this is one of our best selling item & I am sure you will like it.

Maafi chahunga ki aap is order ko cancel krna chahte hai ! Kya mai jaan skta hoon ki aap is order ko cancel ku krna chahte hai, Kuki ye humara one of the best selling product m se ek hai aur mujhe pura vishwas hai apko ye pasand bhi aaega.

ud =
Sir, You Don't worry i raise you complain regarding this ,with in 24 to 48 Hrs you will get a update Regarding thus concern.
Sir, App Nischiit raha appki compalin raise kar di gayii ha, with in 24 to 48 hrs pa apko isska Regarding update mill jayaga.

REFUND:- wait
If within TAT
I have checked the details and your refund was initiated on <date> by us and banks usually takes around (Refund TAT) to reflect the amount in your account. Don't worry sir/ma'am, your refund will reflect in your account soon.
If you do not get the refund within the timelines, please contact us. we will be happy to help you .

Mana appki details Check kar li ha,Appka refund is (date) ko hamarri taraf sa inititate ho cukka ha, to is () time ka beach ma appka amount appka Bank account ma reflect ho jayaga

If outside TAT = Refund coordinate Bank
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now .I would request you to please get in touch with your Bank and share this reference number <Ref #>.

Mana appki details Check kar li ha,Appka refund is (date) ko hamarri taraf sa inititate ho cukka ha, samma cahhaga abhi takk appka amount reflect nahi hua ha, AAppsa request ha ki App apna Bank sa coordinate kra iska regarding.

PDWP =

I have registered your request. we'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

Appki complain raised kar di gayii ha, proof of delivery maximun 6 working days ma appka sath share ki jayagi, agar phir bhi product Locate nahi ho paya appki taraf sa, to app fir sa hmara sath contact kar sakta ha.

cod = pdwp
I have registered your request. we'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days, Mean while i request you please place a new order.

Appki complain raised kar di gayii ha, proof of delivery maximun 6 working days ma appka sath share ki jayagi, appsa request rhagi App phir sa order place kar ligiya.

EXTRA ASSURANCE FOR ANGRY CX
I understand how you are feeling right now if i were on your place i would have felt the same way . Your anger is obvious and your irritation is understandable but i am going to make sure to sort this issue as soon as possible. Its is my responsibility to help you.

Mai samaj sakta hu aap is time kaisa feel kar rhe hai. Agar mai aapki jagah hota to mai bhi same asa hi feel karta. Aapka gussa jayaz hai. Par mai aapko batana chahuga ye meri zimmedaari hai. Mai poori koshish karuga jald se jald iss issue ko resolve kar pau.

Your concern is justified and I understand how you are feeling right now. But be assured I will definitely help you regarding this Because you are our most valuable customer and your chat landed on me so now is my responsibility to help you.

Aapka concern jayaz hai. Mai samaj sakta hu aap is time kaisa feel kar rhe hai. Par aap bilkul nischint rhae, mai poori koshish karuga jald se jald iss issue ko resolve kar saku. Kyuki aap humare valueable customer hai. Aapki chat mere pass aai hai to ye meri responsibility hai jald se jald aapka issue resolve karva saku.

I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem. But I personally assure you that you won't come across such kind of inconveniences as we will work hard provide you the best services that you deserve.

Main yeah sunishchit karoonga ki yah hamaare saath aapaka pahala aur antim bura anubhav hoga. Aur aapako bhavishy mein aisee samasya ka saamana nahin karana padega. Main vaastav mein shama chaahata hoon ki aapko is samasya ka saamana kar rahe hain. Lekin main vyaktigat roop se aapako vishvaas dilaata hoon ki aap is tarah kee asuvidhaon ke beech nahin aaenge kyonki hum poori koshish karege ki hum aapko best service provide kara pae jiske aap haqdaar hai.

I understand if we pay for something and we didn't receive what we really wanted, I would have also felt the same if I put myself at your situation and trust me this won't get unnoticed.

Main samajhata hoon ki agar ham kisee cheej ke lie bhugataan karate hain aur hamen vah praapt nahin hota hai jo ham vaastav mein chaahate the, to mujhe bhee aisa hee lagega yadi main khud ko aapakee sthiti mein rakhata hoon. Aap bilkul nischint rhae iss par dhyan diya jaega or ase problem aapko future mai nhi karni padege.

There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step as soon as possible.

Chinta karane kee koee aavashyakata nahin hai, mai poori koshish karuga jald se jald aapka order deliver karva saku.
Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. You are our valuable customer, I will personally work on this to resolve at the earliest.

Chinta na karen aapaka paisa snapdeal trust pay polisee ke saath surakshit hai, krpaya hamen thoda samay dijiye. Taaki hum aapki shikaayat kee jaanch kar sake. Aap hamaare moolyavaan graahak hain, main jald se jald ise hal karane ke lie vyaktigat roop se kaam karoonga.


FAKE :-
Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he. Main aapko batana chahunga ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain. Aapse request karunga ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain or please app enke sath apne koe bhe personal ya account details share mat kejeyaiga .

Snapdeal Never call any Customer regarding any offer and Lucky draw. This is all fraud call, I request you never share your personal details, and money with them.

b Bank
= Due to Unavailability oh your bank details, we will not able to initiate your amount. so, I request you Please share your Bank details with us. A mail will be sent from our side on your Registered mail id. You will have to gave your bank details there, As we will get your bank details, Your amount will be Inititate with in 24 to 48 hrs, after amount inititate it will be Reflect On your Bank account with in 2 Hrs.

Apki bank details available na hona ka karan apka amount inititate nahi ho pa raha ha, apsa request rhage aap apni bank details through mail Hmara sath sahre kra, hmari taraf sa apko akk mail share kiya jayaga apka registered mail id par, apko apni bank details ush mail par hmara sath share karni hongi, jasa hi hma apki bank details millti ha apka amount with in 24 to 48 hrs ma intitate kar diya jayaga, amount intitate hona ka badh ma with in 2 hrs ma apka amount apka bank account ma reflect ho jayaga.


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