Notes
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2524063751 after 6 pm EST
Call opening Yes
Paraphrasing- Assurance Yes
VCI Yes
Customer verification Yes
Plan verification Yes
Computer details Yes
Expectation Setting Yes
Precautionary Steps Yes
Removed Installed tools Yes
Call transferred by -
Primary issue -
Secondary issue –
BTTR –
Action – created restore point
Result – done
Disclaimer – given
Action – ran %temp%, temp & cleanmgr
Result – done
Disclaimer –
Action – ran adw cleaner & malwarebytes
Result – done
Disclaimer –
Action – checked appwiz.cpl and unistalled unwanted programs
Result – done
Disclaimer –
Action – checked msconfig amd unchecked unnecssary startup items
Result – done
Disclaimer –
Action- Resetted browsers and installed adblocker
result- done
Action- Rebooted the computer
Result- done
Troubleshooting summarization – Yes/No
Try to re-create the issue – Yes/No
Calling Card Deployed – Yes/No
PDF Deployed & Educated – Yes/No
Case No# provided – Yes/no
Heat Check By –
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