Notes
Notes - notes.io |
--------------------------------------------------------------------------------------------------------
issue- cx want to know pickup detail
action- complaint already raised// info shared
com- manual pickup info given// ask cx to wait to send product as per manual pickup process// mail shared//TAT shared to send product within 5 days// cx agree
--------------------------------------------------------------------------------------------------------
CMB not connected// sms sent
--------------------------------------------------------------------------------------------------------
issue: cx want to return the product
action: Policy denial under Trustpay
comm; denial given// Complaint against TrustPay Policy// apology done//
ISSUE:- cx want to replace the product
ACTION:-complaint taken
COM:-ask cx to wait for 24 to 48 hrs update//apology done// cx agree
--------------------------------------------------------------------------------------------------------
Issue :- Cx. issue related to product is OFD
Action :- Request taken
communication :- apology done //UD marked // address confirmed // today is OFD // cx. want the order ASAP today // ask for wait 6PM
--------------------------------------------------------------------------------------------------------
Issue :- cx want to pickup
Action :- complaint already taken// RL pannel filled// Pickup reschedule macro shared//
communication :- TAT shared 2-3 days for PUC // apology done// cx agree
-------------------------------------------------------------------------------------------------------Issue- want to know delivery detail
action- info shared// sms send request taken
com- DDR shared//promise date and courier name shared with cx// cx agree
--------------------------------------------------------------------------------------------------------
Issue :- Want to know delivery detail
Action :- complaint taken
communication :-DDR Breached with cx. // apology done// Expected date shared with cx. // tat shared 24-48 hrs. // info shared cx. agree
-------------------------------------------------------------------------------------------------------Issue :- Cx. issue related to product is not delivered
Action :- Complaint taken
communication :- apology done// UD marked //FNDR filled // address confirmed // tat shared 24-48 hrs.
--------------------------------------------------------------------------------------------------------
issue:-cx want pickup asap// cx got different item
action :- complaint already raised
communication:- TAT already shared 24 to 48 hours cx wait team will update// apology done//cx agree
--------------------------------------------------------------------------------------------------------
Issue- Language barrier
Action :- ticket raised
communication- ask raise the concern on [email protected]// do what'sapp chat
--------------------------------------------------------------------------------------------------------
issue- cx want to know about complaint status
Action- already share product images// complaint already raised
communication- ask to wait 24 hours to 48 for update //apology done// info share// cx agree
----------------------------------------------------------------------------------------------------issue- cx want to know replacement order detail
action- sms send
com- DDR shared//PDD shared with cx// cx agree
--------------------------------------------------------------------------------------------------------
issue- cx want to know refund detail
action- info given// macro send
com- ask to NEFT detail//TAT 24 to 48 hrs// cx agree
--------------------------------------------------------------------------------------------------------
issue- cx want refund asap
action- complaint already raised
com- APUC TAT breech ask cx to wait 24 to 48 hrs
--------------------------------------------------------------------------------------------------------
Issue :- Cx. issue related to product is OFD
Action :- Request taken
communication :- apology done //same day OFD // cx. want the order ASAP today // courier team no. shared with cx.// info shared that we will try to deliver your order ASAP
--------------------------------------------------------------------------------------------------------
Issue :-want to change the address or mobile no
Action :- Request taken
communication :- info shared address changed // cx. agree
-------------------------------------------------------------------------------------------------------issue- Specfic delivery Request where is my order // want the order asap// want the order before delivery date
Action- Request taken
communication-inform cx deliver the order ASAP.
--------------------------------------------------------------------------------------------------------
Issue- Want to cancel the order //due to by mistakenly i have place the order
Action- complaint taken
communication- ask to refuse on delivery // info shared // cx. agree
-------------------------------------------------------------------------------------------------------Issue :- Cx. issue related to product is deviled the wrong place
Action :- Complaint taken
communication :- as payment mode is COD // apology done // suggest cx to place the fresh order.
--------------------------------------------------------------------------------------------------------
Issue :- Cx. issue related to product is delivered the wrong place
Action :- Complaint taken
communication :- apology done // tat shared 6 days.
-------------------------------------------------------------------------------------------------------Issue :- Cx. issue related to product is not delivered
Action :- Complaint taken
communication :- apology done// ODA marked // tat shared 24-48 hrs.
--------------------------------------------------------------------------------------------------------
issue- cx said i didn't receive my product
action- complaint taken
com- apology done// place the fresh order once again// order is RTO
-------------------------------------------------------------------------------------------------------Issue :- Cx. issue related to product is delivered the wrong place
Action :- Complaint taken
communication :- apology done //POD shared but POD denial // tat shared 7-8 days
--------------------------------------------------------------------------------------------------------
Issue- Want to know delivery detail
Action- complaint taken
communication- order stuck at one location // apology done // tat shared 24-48 hrs// cx agree
--------------------------------------------------------------------------------------------------------
TAT= FNDR=24 to 48 hrs
" = RL = 2 to 3 days
" = replacement= 4 to 7 working days
" = POD Denied= 7 to 10 working days
" = UPI = 5 working days
" = standard= 24 to 48 hrs
" = On the call RPI = 2 to 3 days
" = delay dispatch = 24 to 48 hrs
" = Manual pickup = within 5 days
" = PDWP = 6 days
" = On the not RPU show = 24 to 48 hrs
" = Empty parcel = 7 days
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
