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action- TAT shared // apology done // requested cx to wait // escalating the issue
comm.- cx said that ddr has been breached and when product will be delivered // apologized to cx as the product has been delayed // order status is shipped // ddr is ... // requested cx to wait as the issue is getting escalated // cx agreed
issue- cx wanted to know when order will be delivered
action- shared ddr , location . sms and status // requested cx to wait
comm.- cx said i haven't received my order yet // shared ddr and requested to wait // cx agreed
issue- na/-
action- na/-
comm.-
issue- cx asked when product will be delivered
action- told cx its ofd
comm.- cx asked that order is ofd when it will be delivered // told cx that order is ofd and will be delivery on or before 6 // cx agreed
issue- na/-
action- na/-
comm.- while talking call end // not known by concern
issue- cx asked when product will be delivered
action- shared ddr and order status // requested cx to wait
comm.- cx asked when my order will be delivered // ddr and order status shared with cx // requested cx to wait // cx agreed
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