Notes

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Hi there, great to meet you! It's a pleasure chatting with you today. I hope you are having a good one!

Can you please provide me more details about your concern?

I have read your request and I am truly sorry that you are having issues with your order. But, no worries! I'll do everything to resolve it!

In order to assist you as you deserve, would you please be so kind to provide me with your order number?

Thank you so much for helping me to confirm this information! I am checking your order.

Great! Thank you very much for letting me to help you today!

***Ending********************************************************************************

I do not mean to rush, but due to inactivity I'm required to ask. Are you still with me?

Is there anything else I can assist you with today?

You are most welcome! Thank you very much for being one of the kindest customer I have had today.

Just one more thing, you will receive an email confirmation about what we just did and I'll appreciate if you can check it to motivate me!

I would like to know if have we covered everything that you wanted to discuss today?

Thank you again for being a great client. I wish you all the best!

We're feeling pretty lucky that you chose us, and I just want to say thank you on behalf of our whole company.

I am going to close this chat. If you still need assistance, please remember that you can visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us.

Customer may have attempted to contact us by chat. We were unable to connect and disconnected.

Awesome, thank you so much! If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a lovely week! Take care, bye!





Thank you for remaining so positive!

I have experienced a similar problem recently, so I understand what you are saying.

I appreciate you bringing this to our attention, so that we can deal with this immediately!

Great! Thank you very much for letting me to help you today! I have processed a full refund of $xxx for your item. It will post to your original payment method, it can take up to 10 business days.

Great! Thank you very much for letting me to help you today! I have replaced the xxx. The expected delivery date is xxx, you will receive a confirmation email with the new order number shortly. You will not be getting any charge for the replacement order.

I am sorry for this matter. I hope you understand that I really tried to resolve this by all that I have on my hands.

I deeply apologize for the issue that it has caused, please accept my sincere apology.

Thank you very much for waiting! I have checked your order to find the best option for you! We had some issues due to high volume of orders being placed, I deeply apologize for the issue that it has caused, please accept my sincere apology. Would you like me to process a replacement order?

We will do our best effort for you; we are working really hard to provide you a better service every day because you are really important to us!

Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you.

Thank you very much for waiting! I was able to review the tracking details, for some reason our carrier in charge was facing some issues with the truck, this disturbed the normal delivery, so according to my system this has been rescheduled for the next 24 hours, I know this is not right since you may need the order on time, we had some delays due to high volume of orders being placed, my apologies for the inconvenience that it has caused. We'll truly appreciate your understanding, if you don't mind I kindly ask you to wait for the delivery, I just want to be sure you get what you paid for and it will be a success!

As a small token of honor and as a mark of apology, let me issue $xxx off on the order. I know that processing a credit to the order is not solving the delay, but we'll take precautions for further deliveries! Would be okay for you?

Thank you very much for waiting! I was able to review the tracking details, for some reason our carrier in charge was facing some issues with the truck, this disturbed the normal delivery, so according to my system this has been lost, we had some issues due to high volume of orders being placed, my apologies for the inconvenience. We'll truly appreciate your understanding. I just want to be sure you get what you paid for! Would you like me to process a replacement order for the missing item?

**Marketplace*****************************************************************************

Thank you very much for waiting! I was checking your order and I have confirmed it comes from our Marketplace partner, but please do not worry about it. In order to receive the best assistance regarding your order, the best option is to escalate this issue directly to them and you should receive a response via email within 48 hours due several contacts, we had some issues due to high volume of orders being placed, my apologies for the inconvenience. We'll truly appreciate your understanding. I would love to request the replacement, however, if you do not want to wait for the escalation to get the replacement, I would like to process the full refund. I really want to help you so please, let me know the best option for you.

Great! Thank you very much for letting me to help you today. I have escalated the case to our higher department and for sure it will be resolved. Your reference number is XXX. Please quote it for future correspondences.

I know it can be frustrating to see the tracking information updated as delivered and that you did not receive your order yet. Over the last few days, we have implemented a new onboarding system with our carriers to track packages and avoid unnecessary return processes for our customers and to reduce the wait time of the final delivery of packages. Please allow 48 hours after the carrier delivery scan happened, this will usually enable the carrier to complete the delivery.

1. What is the issue with the order?

2. Details?

3. What would the customer like?