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rpu not initiaed 24 to 48 tat breached //
Issue : Cx want to know abt the return status
Action : request already raised
Communication : told 24 to 48 hrs tat breached so ask to wait 24 to 48 hrs /PUC tat 2 to 3 days/7 to 8 days tat shared for RPR// //qc check tat shared 24 hrs post received in whorehouse// //told if doorstep qc check will be marked then qc check will do at doorstep //and post qc check and pick up both gets updated within 24 to 48 hrs /apology done /refund tat shared 2 hrs post initiate /cx agree
frua call
Issue - "๐๐ช๐๐ ๐ฎ ๐๐ง๐๐ฌ ๐๐๐ก๐ก ๐ง๐๐๐๐๐ซ๐๐ ๐๐ฎ ๐๐ช๐จ๐ฉ๐ค๐ข๐๐ง"
Action - all mandate field after asked with
Communication - :informed to cx that it is a fraud call regarding fake lucky draw contest // also ask not to share any confidential details//also told you are valuable cx of snapdeal//do not wary WE ARE WORKING ON IT /macro sent /cx agree
//////refund initiated not refelected //
Issue : cx want to know abt refund status //refund initiated but not yet reflected
Action : complaint raised //macro sent for sharing account statement
Communication: // 2 hrs refund tat breached //ask to share account statement //told date from when share account statement /told after received bank statement team will update within 24 48 hrs /cx agree
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