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issue : cx want to know abt order status
Action : address has been verified by cx end //fndr could not fill because of error "Exception while fetching ndr questions"
Communication : dispatch date ,EDD/ddr shared // UD not marked but OFD marked from 18 jun// FNDR not filled because OFD marked till 18 jun //24 to 48 hr TAT shared/asuured to cx for delivery as soon as in between 24 to 48 hrs / /cx agree
//cancellation due to delayed //
issue : cx want to cancel the order because it has delayed //edd breached
action : cancellation request taken
Communication :edd ,ddr ,location ,courier name shared with cx /apology done/told i take
complain but cx denied to take order then told to cx cx // cancellation request taken//
ask to refuse at doorstep if delivery attempt // cx agree
only for app
//fraud//
Issue- (Customer reported refund fraud issue via call and sms /remote)
fraudsters details- (8972879216)
Amount debited from customer's account (Please mention if debited)- NO
//fake call //
Issue - "?????????? ???????? ???????? ???????????????? ???? ????????????????"
Action - all mandate field filled after asked with cx
Communication -informed to cx that it is a fraud call that you have received regarding fake
lucky draw contest //also ask not to share any confidential details//also told you are
valuable cx of snapdeal//do not wary WE ARE WORKING ON IT //told if any offer will be
available that will be on appand website /macro sent /cx agree
//puc not marked dsqc not mentioned //
issue : cx told his product is already picked up when amt will be refunded
Action : /number filled in fe option /rl panel filled //apuc already selected
Communication :72 hrs TAT share for updation/ 2 hrs refund tat shared post initiated /also
told DSQC not marked so qc check should not be done on doorstep post picked up it will reach
wherehouse within 7 to 8 days //qc tat shared 24 hrs //cx agree
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