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Chat ID –
Cust Concern – cx want to return //not get pickup
Action Taken – replied on whatsapp
communication- TAT shared// info share// rl panel filled// replied on whatsapp
Pradeep CSPL Chat
Chat ID –
Cust Concern – cx want to return //pickup done on // courier boy no. is // No receipt
Action Taken – replied on whatsapp
communication- TAT shared// info share// rl filled// replied on whatsapp
Pradeep CSPL Chat
Chat ID –
Cust Concern – cx want to return the order
Action Taken – replied on whatsapp
communication- TAT shared // info share// // replied on whatsapp
Pradeep CSPL Chat
Chat ID –
Cust Concern – cx want to return the order//not get refund
Action Taken – replied on whatsapp
communication- TAT shared // info share//ask bank statement details // replied on whatsapp
Pradeep CSPL Chat
--------------------------------------------------------------------------UD and OFD TAGGING--------------------------------------------------------------
Chat ID –
Cust Concern – cx want to know about his delivery UD
Action Taken – replied on whatsapp
communication- TAT shared // info share//FNDR FILLED// replied on whatsapp
Pradeep CSPL Chat
Chat ID –
Cust Concern – cx want to know about his delivery OFD
Action Taken – replied on whatsapp
communication- // info share//Wait EOD // replied on whatsapp
Pradeep CSPL Chat
Chat ID –
Cust Concern – cx want to know about his delivery UD// shows OFD
Action Taken – replied on whatsapp
communication- TAT shared // info share//FNDR not FILLED// replied on whatsapp
Pradeep CSPL Chat
-----------------------------------------------------------------------------RTO TAGGING-------------------------------------------------------------------
Chat ID –
Cust Concern – cx want to know about his delivery rto marked
Action Taken – replied on whatsapp
communication- // info share//ask to place new // replied on whatsapp
Pradeep CSPL Chat
--------------------------------------------------------------------CANCELLED TAGGING---------------------------------------------------------------------
Chat ID –
Cust Concern – cx want to cancel the order//no need
Action Taken – replied on whatsapp
communication- DOORSTEP// info share// // replied on whatsapp
Pradeep CSPL Chat
Chat ID –
Cust Concern – cx want to cancel the order//no need
Action Taken – replied on whatsapp
communication- CANCELLED OUR SIDE// info share// // replied on whatsapp
Pradeep CSPL Chat
---------------------------------------------------------------WHERE IS MY ORDER TAGGING------------------------------------------------------------------
Chat ID –
Cust Concern – cx want to know about delivery//pdd//
Action Taken – replied on whatsapp
communication- PDD shared // info share//// replied on whatsapp
Pradeep CSPL Chat
Chat ID –
Cust Concern – cx want to know about delivery//pdd//delay
Action Taken – replied on whatsapp
communication- PDD shared // info share//// replied on whatsapp
Pradeep CSPL Chat
------------------------------------------------------------------------------SPECIFIC TAGGING--------------------------------------------------------------
Chat ID –
Cust Concern – cx want to know about delivery//pdd// specific
Action Taken – replied on whatsapp
communication- // info share//// replied on whatsapp
Pradeep CSPL Chat
---------------------------------------------------------------------------ABOUT ORDER TAGGING------------------------------------------------------------
Chat ID –
Cust Concern – cx want to know about order info// about
Action Taken – replied on whatsapp
communication- // info share// // replied on whatsapp
Pradeep CSPL Chat
-----------------------------------------------------------------WHY ORDER CANCELLED TAGGING-------------------------------------------------------------
Chat ID –
Cust Concern – cx want to know why my order cancelled
Action Taken – replied on whatsapp
communication- // info share// // replied on whatsapp
Pradeep CSPL Chat
------------------------------------------------------------------------CHANGE ADDRESS TAGGING-----------------------------------------------------------
Chat ID –
Cust Concern – cx want to change address / number
Action Taken – replied on whatsapp
communication- // info share// changed // replied on whatsapp
Pradeep CSPL Chat
-------------------------------------------------------------------------------OTHER TAGGING EMPTY--------------------------------------------------------
Chat ID –
Cust Concern – cx want to
Action Taken – replied on whatsapp
communication- TAT shared // info share// // replied on whatsapp
Pradeep CSPL Chat
Chat ID –
Cust Concern – cx want to
Action Taken – replied on whatsapp
communication- TAT shared // info share// // replied on whatsapp
Pradeep CSPL Chat
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