Notes

.....................NOTES FOR COMPLAINT AND QUERIES.....................

ABOUT DELIVERY :-

WITH IN SLA/IF CX WANT TO KNOW DELIVERY DETAILS:-
.......................ENGLISH....................
1) Sir, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, Your order is in Transit and will reach on or before "Delivery Date" as promised.
You can also track your order by clicking here . https://m.snapdeal.com/myorders
2) Sir/Mam, As I am checking your order delivery dates are { } and We will definitely try our best to disptach your order as soon as possible and We will update you about your order through Email/SMS.

.......................HINDI....................
1) Mai aapki case manager baat kar rahi hu, Jaise ke check kar pa rahi hu , Aapke product ki promise delivery date { } hai . Abhi jaise ki check kar pa rahi hu aapka order transit me hai, Mai poori koshish karugi aapka product jitni jaldi ho sake utni jaldi deliver karva saku.
Aap apne end se bhi order track kar sakte hain is link pe click kar ke :-https://m.snapdeal.com/myorders
2) Sir/Mam, Apke order ki delivery date { } hai aur koshish krungi ki jldi hi dispatch kr diya jaye or hum apko Email/SMS ke dwara eske regarding update karenge.

SPECIFIC DELIVERY OF PRODUCT:-
.......................ENGLISH....................
Sir/Mam, I am taking your request for Urgent delivery of your Order, As I am your Case Manager I will try my best to deliver this product according to your specified dates.
You can also track your order by clicking here.
https://m.snapdeal.com/myorders

......................HINDI....................
Sir/Mam, Mai apki urgent delivery ke request lai rahi hoon, Mai case manager hoon apka is concern k liye aur poore koshish ki jayegi ke apka order apko jald se jald deliver krwa deya jaye.
App apna order es link par click karke track kar sakte hain.
https://m.snapdeal.com/myorders

IF ORDER LATE BEYOND DATE NOT SHIPPED YET:-
.......................ENGLISH....................
Sir, Your product is slightly delayed in shipping but no need to worry, You will get the update within 24 to 48 hour for the same via SMS or Email.

......................HINDI....................
Sir / Mam, Maafi chahungi apke order ke dispatch mai late hai. Hum aapake leyai samay par delivery ke mhatav ko samjte hain, Aap nischint rahe poori koshish rahegi ki apko product ki delivery jaldh se jaldh karwae jaye, Iske related aapko 24 se 48 hour tak update mil jayegi through Email or SMS. Asuvidha ke liye khed hai.

ORDER DELIVERY DATE IS BREACHED AND NEW DELIVERY DATE IS NOT UPDATED:-
.......................ENGLISH....................
I am sorry for the inconvenience caused , Your order's delivery would be slightly delay, But no need to worry we will try to deliver your order as soon as possible. You will be updated via SMS or Email.

......................HINDI....................
Maafi chahte hai, Apka order late deliver kiya ja rha hai. Hum apke liye samay par delivery ke mehatv ko samjhte hain. Jaisa ki check kr pa rhi hu, aapka order transit mein hai. Koshish kr rhe hai ki apka order jldi deliver kr diya jaye.Aap ko hmaari taraf se update mil jayegi through Email or SMS. Asuvidha ke liye khed hai.

ORDER STUCK AT COURIER:-
.......................ENGLISH....................
Sir/Mam, I can see that delivery of your order has been delayed. We apologies for inconvenience caused here. We are working round the clock to deliver the same at the earliest. Kindly wait for 24 to 48 hour for next update.
You can also track your order by clicking here https://m.snapdeal.com/myorders

......................HINDI....................
Sir/Mam, Hum aapake leyai samay par delivery ke ke mhatv ko samjte hain, Asuvidha ke liye khed hai. Mai puri koshish krungi ki apaka order jald se jald deliverd kiya ja sake, Aap se request hai 24 se 48 hour tk wait kijiye aapko update aa jayega .
App apna order es link par click karke track kar sakte hain. https://m.snapdeal.com/myorders

IF ORDER IS RTO/RETURN TO ORIGIN:-
.......................ENGLISH....................
Sir/Mam, We apologize as we were not able to deliver your order even after multiple attempts as Delivery Partner has given us updates that Order is not delivered due to {XYZ} reason. No need to worry about that you can also place new order as same from our Snapdeal application. This time it will be my take care that your Order should deliver to you on time, and Refund of Rs."xx" will be initiated.............

......................HINDI....................
Sir/Mam, Maafi chahungi Jaise ki check kar pa rahi hu, multiple attempts ke baad bhi aapka order deliver nahi kar paye,Delivery Parttner ki taraf se remarks aaye the ki {XYZ} ki vjaah se Order aap kaa deliver nhi ho paya tha, Aapse request hai aap naya order place kar lijiye iss baar meri take care rhegi ki aap kaa order aap ko time pe deliver kiya jaye. Mafi chahungi aapko pareshani hui, or aap kaa Refund Rs."xx" aap ko initiate kr diya jayega............

IF ORDER IS OUT FOR DELIVERY/OFD:-
.......................ENGLISH....................
Sir/Mam, As I can see your product is "Out for Delivery" now and you will shortly receive a call from courier team. Also, I am your case Manager now who will take care delivery of your product. Please be rest assured.

......................HINDI....................
Sir/Mam, jesa ke check kar paa rahi hoon aaj apke order ke delivery ki leyai hamare delivery boy out for delivery hai. To apse request karungi please sham tak ka wait kar lijiye, hamari poore koshish rahaege aaj sham tak apka order apke door steps par deliver krwa deya jaye.Aur mai apke es order ki case manager bhi hoon to mai poora dhyan rakhungi ke apka order apko delivered krwa deya jae.

IF ORDER IS OUT FOR DELIVERY/OFD: CX ASK FOR CONTACT OF COURIER PERSON-
.......................ENGLISH....................
Sir/Mam, As I can see your product is "Out for Delivery" now and you will shortly receive a call from courier team. Also, I am your case Manager now who will take care delivery of your product. Please be rest assured. If you are unable to receive your order today, I suggest you to please coordinate with courier boy when he contact you as right now delivery boy's number is not available, But not to worry he will call you before delivering your order.

......................HINDI....................
Sir/Mam, jesa ke check kar paa rahi hoon aaj apke order ke delivery ki leyai hamare delivery boy out for delivery hai. To apse request karungi please sham tak ka wait kar lijiye, hamari poore koshish rahaege aaj sham tak apka order apke door steps par deliver krwa deya jaye.Aur mai apke es order ki case manager bhi hoon to mai poora dhyan rakhungi ke apka order apko delivered krwa deya jaye Aap ko btana chahungi abhi courier boy ka number available nahi hai, Please wait kijiye aapko order deliver karne se pehle contact kar liya jayega courier boy ki taraf se.