Notes
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REMINDER:-
Just a reminder for you to answer.
ENGLISH OPENING:-
Hi, Good Morning! I am Prabhsimran Kaur, How can I help you today?
Hi, Good Afternoon! I am Prabhsimran Kaur, How can I help you today?
Hi, Good Evening! I am Prabhsimran Kaur, How can I help you today?
ASSIST:-
How may I assist you?
How can I help you today?
May I know your exact concern please?
Kindly elaborate your concern so I assist you better!
DETAILS:-
I request you , Please share your Order id or your Registered Contact Number, So that I can assist you better!
Are you referring to this product?
Are you talking about this Order?
I am unable to fetch any details from your given number. Please provide the correct details. So I can assist you better.
THANKING CX/HOLD:-
Thank you for confirming your order. Please give me a moment, I will check it for you.
Thank you for sharing detail with us! Please allow me sometime to check information for you.
Sure, I request you , Please allow me sometime to check information for you.
HOLD 2:-
I apologize for the delay, I am still working on your concern! Please allow me some more time!
UNHOLD:-
We appreciate your patience!
RESOLUTION:-
I would like to inform you that, your request is already raised regarding your concern so do not worry. We will update you as soon as possible.
Your request is raised regarding your concern, so I request you to wait.
As I want to tell you that I have raised your complaint/request regarding your concern I will request to wait for 24 to 48 hours, our relevant team will definitely revert you through SMS or Email.
FURTHER ASSISTANCE:-
Is there anything else I may assist you with?
NO RESPONSE CLOSING:-
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
NO CONCERN CLOSING:-
If you need any information regarding Snapdeal, you feel free to reach us.
COMPLAINT CLOSING:-
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
NORMAL QUERY CLOSING:-
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
IF CX SAYS TO CALL HIM/CUSTOMER CARE:-
Sir/Mam, I would be able to response you over to chat only, I would like request if you can share your concern via chat. I will be happy to help here.
Sir/Mam, If you want you can also contact are support team on 9212692126 for any query's related to Snapdeal and our team will be defiantly provide you with the best possible resolution. You can also choose "Call Me" Now option in "My Order" section of Snapdeal application.
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