Notes
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Cust Concern – cx want to return the prdct
Action Taken – replied on whatsapp
Communication –info shared // complaint taken // ask to wait 24 to 48 hours
Whatsapp Chat ID 24540494
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Cust Concern – cx want to return the prdct
Action Taken – replied on whatsapp
Communication –info shared //RL FILLED // ask to wait 2-3 days
Whatsapp Chat ID 24610376
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Cust Concern – delivery status
Action Taken – replied on whatsapp
Communication –info shared // DDR shared // cx agreee
Whatsapp Chat ID 24634186
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Cust Concern – want urgent delivery
Action Taken – replied on whatsapp
Communication – req taken and assured abt delivery
Whatsapp Chat ID 24630821
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Cust Concern – cx wants cancel the order
Action Taken – replied on whatsapp
Communication- req taken and cancelled
Whatsapp Chat ID 24634203
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Cust Concern – cx wants cancel the order
Action Taken – replied on whatsapp
Communication- info shared // ask to refuse at doorstep
Whatsapp Chat ID – 24633675
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Cust Concern – cx ask about delivery
Action Taken – replied on whatsapp
Communication – fndr filled // ask to wait 24 to 48 hrs // cx agreed
Whatsapp Chat ID – 24592848
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Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – info shared // ask to wait 24 to 48 hours // cx agree
Whatsapp Chat ID 24630821
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Cust Concern – Query about an product
Action Taken – replied on whatsapp
Communication – info shared
Whatsapp Chat ID 24630821
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Cust Concern – want to change address
Action Taken – replied on whatsapp
Communication – info shared and address updated
Whatsapp Chat ID –12592621
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Cust Concern – fake offer query
Action Taken – replied on whatsapp
Communication –info shared // ask to not share any details
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