Notes

https://snapdealcx.force.com/apex/SnapdealSearch?sfdc.tabName=01r2j000000Cic https://snapdeal.onedirect.in/messaging/chat-inbox/

0= REMINDER..

Just a reminder for you to answer.

0= ASKING EMAIL..

Sir/Mam, May I know your email id so it could be easy for us to provide you any further update.

0= WRONG MAIL ya WRONG DETAIL

A= I really apologies but I am unable to check any details from the email id you have shared with us as it is not registered with Snapdeal .So I request you to share your registered details please so I can assist you better .

B= I am unable to fetch any account from the given details, Please provide the correct details so I can assist you better .


0= FOR ELABRATE [IF CONCERN NOT CLEAR..]

kindly elaborate your concern so I can assist you better !

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1= OPENING..

Hi, Good Morning ! I am Varsha. How can i help you today ?
Hi, Good Afternoon ! I am Varsha. How can help you today?
Hi, Good Evening ! I am Varsha. How can help you today?

Namaskar! Main Varsha apki aaj kya sahyata kr skti hu?

2=DETAILS..
Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!

Aapse request hai ki aap mujhe apki order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun

.3=THANKS..

Thank you for sharing detail with us! Please allow me sometime to check information for you.

Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

4= ASKING DETAIL..

A= Sure I will help you. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!

Bilkul aapki help ki jaayegi, Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun.

B= I request you to share your registered contact details so I can assist you better ?

Bilkul aapki help ki jaayegi, Apse request hai aap apni register details share kare taa ki mai order ki detail check kar pau?

c= I request you to share your registered details so that i can check the details of your order ?

Bilkul aapki help ki jaayegi, Aapse request hai ki aap apna registered contact number share karein jisse main aapki behtar sahayata kar sakun.

5= FOR CONFIRMING ORDER

Thank you for confirming your order. Please give me a moment, I will check it for you.

Order confirm krwane ke liye dhanwayaad. Aap mujhe kuch samay dijiye taki apke order ki jankari check ki ja ske.

6= HOLD 1..

Please give me a moment, I will check it for you.

Aap mujhe kuch samay dijiye taki apke order ki jankari check ki ja ske.

7= HOLD 2..

I apologize for the delay, I am still working on your concern! Please allow me some more time!

Maafi chahungi jankari check krne me thoda samay lg rha hai, Please mujhe thoda aur samay dijiye.

8= UNHOLD..

We appreciate your patience!

Hum apki patience ka maan krte hai.

9= FURTHER ASSISTANCE..

Is there anything else i may assist you with?

Kya iske alawa main apki aur koi sahayta kar sakti hun?

10= COMPLAINT CLOSING..

I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!

Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

11= NORMAL QUERY CLOSING..

I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!

Apki help krne me mujhe khushi hui! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe

12= NO RESPONSE CLOSING

We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!

Apke taraf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rh

13= CANCLTION SCENARIO MAIN POINT..


1= WANT TO CANCEL [ASKING REASON FOR CANCELTION].


Sorry to hear that, you want to cancel this order.May, I know the reason for cancellation, As this is one of our best selling item & I am sure you will like it.

14= WANT TO CANCEL BUT NOT CANCELLABLE STAGE..[ MEANS ALREDAY SHIPPED

Be assured Sir,i am taking your request for cancellation ,however if in case delivery is attempted, You can refuse it at doorstep.

15=REFUND
After that your refund will be initiate within 24-48 hours.

16= CANCELLED BY US..

We have cancelled your order as per your request! Would like you to see you again shopping with us!
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17= EXTA ASSURANCE FOR ANGRY CX


A= I understand how you are feeling right now if i were on your place i would have felt the same way . Your anger is obvious and your irritation is understandable but i am going to make sure to sort this issue as soon as possible. Its is my responsibility to help you.


B= Your concern is justified and i understand how you are feeling right now. But be assured i will definitely help you regarding this Because you are our most valuable customer and your chat landed on me so now is my responsibility to help you.


c= I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem. But I personally assure you that you won't come across such kind of inconveniences as we will work hard provide you the best services that you deserve.


D= I understand if we pay for something and we didn't receive what we really wanted, I would have also felt the same if I put myself at your situation and trust me this won't get unnoticed.


E= There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step as soon as possible.

F= Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. You are our valuable customer, I will personally work on this to resolve at the earliest.


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1 = PDWP

I have registered your request. we'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

2= PRODUCT AVABIABLE ON WEBSITE

As i have checked that product which you want is available at our website and application and also serviceable at your pin code . I request you to place the order if you wish to place the order for the same . Please visit our Website/App and to order the required product.

3= PENDING VERFICATION

Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 9 PM )or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.

4= SELLER RELATED QUERY

We see that you are interested in selling your products on our website/app. Selling on Snapdeal is easy! All you need is:
GST Number
Company PAN Card
Current Account Number
So just log into our website/app, click on 'Sell on Snapdeal' and fill in required details. Post filling the form the team will revert you in 7-10 business days.

5= PRICE PROTECTON

Sir Mam, if the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back to you within 24 hours.

6= COMPLAINT REGISTER SECNARIO

A= Sorry for inconvenience caused. There is no need to worry, Please give me a moment i will raise complaint regarding that.

B= I have register your complaint and you will get update regarding that within 24 to 48 hours.

C= Sorry for inconvenience caused. There is no need to worry, I have register your complaint and same will be picked in next 2-3 days. I apologies for inconvenience caused. Please keep the product intact with original brand packing ready and it will be picked by one of the best pickup team SFX_DSQC.