Notes

LINK = https://snapdeal.onedirect.in/messaging/chat-inbox/


0= REMINDER..

Just a reminder for you to answer.


0= ASKING EMAIL..

Sir/mam ,May I know your email id so it could be easy for us to provide you any further update.


0= WRONG MAIL ya WRONG DETAIL

A= I really apologies but I am unable to check any details as the email id you have shared with us is not registered with snapdeal .So I request you to share your registered details please so I can assist you better .

B= I am unable to fetch any account from the given details, Please provide the correct details so I can assist you better .


0= FOR ELABRATE [IF CONCERN NOT CLEAR..]

kindly elaborate you concern so i can assist you better !

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

1= OPENING..

Hi, Good Afternoon ! I am kartik. How can i help you today ?

Hi, Good Afternoon ! I am kartik.Please give me a moment, I will check it for you.




Hi, Good Afternoon ! I am kartik. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!


2= ASKING DETAIL..

A= Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!

B= I request you to share your registered details so I can assist you better ?




c= I request you to share your registered details so that i can check the details of your order ?



3=THANKS..

Thank you for sharing detail with us! Please allow me sometime to check information for you.


3.5= FOR CONFIRMING ORDER

Thanku for confirming your order. Please give me a moment, I will check it for you.


4= HOLD 1..

Please give me a moment, I will check it for you.


5= HOLD 2..

I apologize for the delay, I am still working on your concern! Please allow me some more time!


6= UNHOLD..

We appreciate your patience!


7= FURTHER ASSISTANCE..

Is there anything else i may assist you with?



8= COMPLAINT CLOSING..

I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!


9= NORMAL QUERY CLOSING..

I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!


10= NO RESPONSE CLOSING

We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!


-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



11= FOR APOLOGY.. ND ( GIVING DELIVERY DATE AS SOON )

A= Your product delivery date is (--). I am your case manager for this concern and We will try to deliver your product as soon as possible within delivery date.

B= Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.

C= I am really sorry for the inconvenience caused.


12= CUSTOMER CARE

In view of the health and safety of our employees, And due to the growing health concerns around Corona, We have temporarily disabled our customer care call centre. We encourage you to please use Whatsapp channel for assistance/complaint/feedback.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

13= CANCLTION SCENARIO MAIN POINT..


1= WANT TO CANCEL [ASKING REASON FOR CANCELTION].


Sorry to hear that, you want to cancel this order.May, I know the reason for cancellation, As this is one of our best selling item & I am sure you will like it.


2= WANT TO CANCEL BUT NOT CANCELLABLE STAGE..[ MEANS ALREDAY SHIPPED]





Hi "Customer Name", I apologize cancellation is not possible now as the item has already dispatched. Please refuse the delivery of the order so that the order will got cancel and after that your refund will be initiate within 24-48 hours.


3 = WANT TO CANCEL REQUEST TAKEN [ WHEN PRODUCT NOT DISPATCH ND NOT GETTNG CNCLLED FROM OUTSIDE SF]


Hi "Customer Name", We have taken your request for cancellation and we will notify you via SMS/Email within next 24 to 48 hours with latest update on this request.


4= CANCELLED BY US..


We have cancelled your order as per your request! Would like you to see you again shopping with us!

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------

1= EXTA ASSURANCE FOR ANGRY CX


A= I understand how you are feeling right now if i were on your place i would have felt the same way . Your anger is obvious and your irritation is understandable but i am going to make sure to sort this issue as soon as possible. Its is my responsibility to help you.


B= Your concern is justified and i understand how you are feeling right now. But be assured i will definitely help you regarding this Because you are our most valuable customer and your chat landed on me so now is my responsibility to help you.





c= I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem. But I personally assure you that you won't come across such kind of inconveniences as we will work hard provide you the best services that you deserve.


D= I understand if we pay for something and we didn't receive what we really wanted, I would have also felt the same if I put myself at your situation and trust me this won't get unnoticed.


E= There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step as soon as possible.


F= Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. You are our valuable customer, I will personally work on this to resolve at the earliest.




------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1 = PDWP

I have registered your request. we'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.


2= PRODUCT AVABIABLE ON WEBSITE

As i have checked that product which you want is available at our website and application and also serviceable at your pin code . I request you to place the order if you wish to place the order for the same . Please visit our Website/App and to order the required product.


3= PENDING VERFICATION

Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 9 PM )or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.


4= WHEN CX SAY (MERA YE ORDER KU NAI AA RHA PEHLE VO WALA AA GYA THA)

In light of recent government notification, we are servicing only essentials orders. Dispatching existing non-essential orders may take longer than normal. We thank you for your continued patience and understanding during these difficult times. Stay Safe !


5= ARE WE DELIVERING ORDERS

Yes Sir Mam. Would request you to place the order and you can check Product Delivery Date mentioned while placing the order!


6= SELLER RELATED QUERY

We see that you are interested in selling your products on our website/app. Selling on Snapdeal is easy! All you need is:
GST Number
Company PAN Card
Current Account Number
So just log into our website/app, click on 'Sell on Snapdeal' and fill in required details. Post filling the form the team will revert you in 7-10 business days.


7= PRICE PROTECTON

Sir Mam, if the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back to you within 24 hours.


8= COMPLAINT REGISTER SECNARIO

A= Sorry for inconevnience caused. There is no need to worry, Please give me a moment i will raise complaint regarding that.

B= I have register your complaint and you will get update regarding that within 24 to 48 hours.