Notes

0= REMINDER..

Ye apke jawab dene ke liye ek reminder hai.

0= ASKING EMAIL..

Sir/ Mam, kya aap mujhe apne Email id bta sakte hain taki hum apko aage bhe update kar sake .


0= FOR ELABRATE [IF CONCERN NOT CLEAR..]

kirpaya aapko jo problem ka samana krna padd rha hai usko vistar ma btaye taaki main aapke behatar sahaayata kar sakoon!


0= IF DETAILS ARE WRONG

Jo apne details di hai mai us se koi jaankari nai check kar paa rha hoon, Apse request hai ki aap mujhe correct details provide krwaye taki mai apki behtar sahayta kar saku.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1= OPENING..

Namaskar, Main kartik. Aapki kis prakar sahayta kar sakta hun?

Namaskar, Main kartik. Aapse request hai ki aap mujhe apki order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun.




Namaskar, Main kartik. Aap mujhe thora samay dijiye taki main jankari check kr sku. Nischint rhe apki puri sahayta ki jayegi.


2= ASKING DETAIL..

A= Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun.

B= Apse request hai aap apni register details share kare taa ki mai order ki detail check kar pau?




C= Aapse request hai ki aap apna registered contact number share karein jisse main aapki behtar sahayata kar sakun.


3=THANKS..

Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.


3.5 = FOR CONFIRMING ORDER

Order confirm krwane ke liye dhanwayaad. Aap mujhe kuch samay dijiye taki apke order ki jankari check ki ja ske.


4= HOLD 1..

Aap mujhe kuch samay dijiye taki apke order ki jankari check ki ja ske.


5= HOLD 2..

Maafi chahuga jankari check krne me thoda samay lg rha hai, Please mujhe thoda aur samay dijiye.


6= UNHOLD..

Hum apki patience ka maan krte hai.


7= FURTHER ASSISTANCE..

A= Kya iske alawa main apki aur koi sahayta kar sakta hun?


B= Kya mai apki snapdeal ke sambhandit koi aur help kar skta hoon, Mujhe behad khushi hogi?


8= COMPLAINT CLOSING..

Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.


9= NORMAL QUERY CLOSING..[ GLAD CLOSING]

Apki help krne me mujhe khushi hui! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.


10= NO RESPONSE CLOSING..

Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.


------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

11= CUSTOMER CARE [ WHEN CX ASK FOR CALL]

Covid-19 mahamari ke failure ke chlte apne employees ke suvaasth aur suraksha ke maddenajar rakhkar humne apne graahak seva kendr ko asthayi roop se band kar diya hai. Apse request krte h aap humein Whatsapp ke dwara apni complaint/help/feedback ke liye contact kre.


-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


13= WHERE IS MY ORDER SECNARIOS...


1= NON ESSENTIAL=(Not Shipped WITHIN PDD)


Sir Mam, Humne Govt. ki nayi guidelines ke anusaar apne customers ko service dena shuru kr diya hai. Apke order ki delivery date 24 May hai aur koshish krunga ki jldi hi dispatch kr diya jaye or hum apko Email/SMS ke dwara eske regarding update karenge .


2= NON ESSENTIAL=(Shipped WITHIN PDD )


Sir / Mam, jaisa ki check kiya gaya hai, aapaka order transit mein hai. Mai case manager hoon apka is concern k liye aur poore kosis rahege apka order apko (--) tak deliverd karwaya jae.


3= NON ESSENTIAL= [CX WANT Urgent delivery]


Sir/Mam, Humne sarkaar dwara deyai gae nirdesho ke anusaar graahakon ko seva dena shuru kar diya hai. Mai apki urgent delivery ke request lai raha hoon, Mai case manager hoon apka is concern k liye aur poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.
App apna order es link par click karke track kar sakte hain.
https://m.snapdeal.com/myorders


4= SHIPPING ESCLATION =( IF ORDER LATE BEYOND DATE)

Sir / Mam, Maafi chahunga apke order ke dispatch mai dere hue hai. Hum aapake leyai samay par delivery ke mehatv ko samjte hain, Mai case manager hoon apka is concern k liye, Isliye nischunt rahe poore koshish rahegi ki apko product ki delivery jaldh se jaldh karwae jae, Ek baar jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge. Humare poore kosish rahege ke apka order apko (----) delivered karwa deya jae.
Asuvidha ke liye khed hai.


5= ORDER DELIVERY DATE IS BREACHED AND NEW DDR IS NOT UPDATED

Maafi chahte hai, Apka order late deliver kiya jayega. Hum apke liye samay par delivery ke mehatv ko samjhte hain. Jaisa ki check kr pa rha hu, aapka order transit mein hai. Mai case manager hoon apka is concern k liye aur koshish kr rhe hai ki apka order jldi deliver kr diya jaye ! Halanki, apke order ke delivery mein deri ho skti hai kyunki corona lock-down ke chlte poore India mein sakht pratibandh lagaye gaye hain! Asuvidha ke liye khed hai.


6= NON ESSENTIAL = STUCK AT COURIER

Sir / Mam, Hum aapake leyai samay par delivery ke ke mehatv ko samjte hain, Asuvidha ke liye khed hai. Mai apko btana chahunga ke humne sarkaar dwara deyai gae nirdesho ke anusaar graahakon ko seva dena shuru kar diya hai. Mai case manager hoon apka is concern k liye aur puri koshish krunga ki apaka order jald se jald deliverd kiya ja sake . App apna order es link par click karke trackk kar sakte hain. https://m.snapdeal.com/myorders


7= RED ZONE

Sir/Mam , Sarkaar ke deyai gae adesho ke chalte, Hum sirf aavashyak items ke delivery krwa rahe hain red zone area mai, Apka location red zone area mai hai esleyai gair-aavashyak items ke delivery mai thoda jyada samay lagega. In kathin samay ke dauran aapake nirantar dhairy aur samajh ke leyai hum aapako dhanyavaad dete hain. Hum apako email/sms par samay par update karenge.


8= COVIDE 19= ( ARE WE DELIVERING ORDERS)

Yes, Sir/Mam. Apse request karunga aap order place kejeyai apko order place karte samye maximum delivery date bta de jaegae


9= CX ASKING EXCAT DATE

Sir Mam, Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ke delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara eske regarding update karenge
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

14= UNDELIVERED SECNARIOS..

Sir/mam jesa ke check kar paa raha hoon apke product ke delivery abhi tak nahi ho pae apka product ( refusal reason) ke karan delivered nahi ho paya hai. kya apko (date) ko koe call aae the delivery ke regarding .


Confirm karwane ke leyai dhanyawad. Please thoda samay dejeyai taki apka concern update kar pau or apke order ke delivery jaldh se jaldh delivered karwae jae.





Apka concern update kar deya gya hai sir. Pure kosis ke jaege apke sath delivery attempts dubara karwae jae aur aana wale 24-48 hours ke andr apko team ke tarf se update dae deya jaega .


Maafi chahunga apko ashuvidha hue hai apko yakeen delata hoon dubara apko aise ashuvidha hamare tarf se face nahi karne padhege .

Aap bilkul worry mat kejeyai poore koshish ke jaege ke jaldh se jaldh apka order apke door steps par deliverd karwaya jae .

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

15 = AVAIBALE / NOT AVAIBALE (SECNARIO)

A= ESSENTRIAL ITEM NOT AVAIBALE..


Sir/Mam, Humare team apne platform se sare essential items provide karwane ke pure kosis kar rahe hai. Mai apke es product ke request lai raha hoon, Hum apko eske regading jankare de denge jese hi product available hoga .


B= IF PRODUCT AVAIBALE

Sir/Mam. Jaise ki mai check kar aa rha hoon jo apko product chahiye vo avaibale hai,Apse request karunga aap order place kejeyai apko order place karte samye maximum delivery date bta de jaegae.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

16 = REFUND SECNARIO..

1= WITHIN TAT

Sir, Jesa ke check kar paa raha hoon apka amount hmarae tarf se <transfer date > ko initate kiya gae hai.Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain. Chinta mat kijeyai sir/ mam, apka amount jaldh he apke account mai bhe show ho jaega .Agar apko deyai gae samay ke andr apka refund apke account mai show nahi hota to aap hame sampark kare ham apke help karenge , Hume apke help karne mai behadh khushi hoge.


2 = OUTSIDE TAT..

Sir/Mam, Jesa ke check kar paa raha hoon apka amount humare tarf se (initite date) ko initate kiya gya hai.Maafi chahunga abhi tak apke account mai apka amount show nahi hua hai .Apse request karunga please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath (------) Agar bank se apko eske regarding help na mile to aap please hamse dubara contact kejeyai apke help ki jaege , Hume behdh khushi hoge apke help karne mai .

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

17 = FAKE..

Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he. Main aapko batana chahunga ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain. Aapse request karunga ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain or please app enke sath apne koe bhe personal ya account details share mat kejeyaiga .

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


18= CANCELLATION SECNARIO


1= WANT TO CANCEL ASKING REASON FOR CANCELTION.

Maafi chahunga ki aap is order ko cancel krna chahte hai ! Kya mai jaan skta hoon ki aap is order ko cancel ku krna chahte hai, Kuki ye humara one of the best selling product m se ek hai aur mujhe pura vishwas hai apko ye pasand bhi aaega.


2= WANT TO CANCEL BUT NOT CANCELLABLE STAGE..[ MEANS ALREDAY SHIPPED]




Hi Customer Name, Apka order already ship ho chuka hai isiliye main cancel nahi kr pa rha hu, Maine apke order ki cancellation request raise krdi hai, Agr courier partner apko contact krte hai to aap unhe order lene se mana kr dijiyega aur uske baad apka refund initiate kr diya jaega 24- 48 hours ke andr.


3 = WANT TO CANCEL REQUEST TAKEN [ WHEN PRODUCT NOT DISPATCH ND NOT GETTNG CNCLLED FROM OUTSIDE SF]

Hi Customer Name, Maine apke order ki cancellation request raise krdi hai aur apko iske upper further update ana wale 24-48 hours se andar via SMS/Email ke dwara de diya jayega.


4= CANCELLED By US..

Maine apki request ke upper apka order cancel kar diya hai ! Aasha krunga aap humare saath future me bhi judhe rahenge.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

19= PRICE PROTECTON

Sir Mam, agar apko same product ka price kam show ho rha hai jo apne place kiya hai, toh aap nishchint rhe aap ise claim kr skte hai. Apse request krunga ki aap [email protected] par ek mail kre jiske subject me 'Price Protection' mention kre aur mail me us product ka order ID aur sath me usi product ka Screenshot/Image selling price ke sath humein share kre. Jese hi aap mail share krenge, hmari team apko 24 hours me revert back kregi.