Notes

WITHIN SLA
I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, Your order is in Transit and will reach on or before ......... as promised.
You can also track your order by clicking here . https://m.snapdeal.com/myorders

Mai aapki case manager baat kar rahi hu, Jaise ke check kar pa rahi hu , Aapke product ki promise delivery date ......... hai . Abhi jaise ki check kar pa rahi hu aapka order transit me hai, Mai poori koshish karugi aapka product jitni jaldi ho sake utni jaldi deliver karva saku.
Aap apne end se bhi order track kar sakte hain is link pe click kar ke :-https://m.snapdeal.com/myorders

(Not Shipped WITHIN PDD)
Apke order ki delivery date ......... hai aur koshish krungi ki jaldi hi dispatch kr diya jaye or hum apko Email/SMS ke dwara eske regarding update karenge .

[Urgent delivery]
Aap bata sakte hai ki aapka product aap kon si date tak lena chahte ha itaaki mai yaha mention kar saku.

Mai apki urgent delivery ke request lai rahi hoon, Mai case manager hoon apka is concern ke liye poore koshish ki jayegi ke apka order apko jald se jald deliver karwa diya jaye aapki di gyi prefer date par .........

App apna order es link par click karke track kar sakte hain.
https://m.snapdeal.com/myorders


IF ORDER LATE BEYOND DATE not shipped
Sir, Your product is slightly delayed in shipping but no need to worry, You will get the update within 24 to 48 hour for the same.

Maafi chahungi apke order ke dispatch mai late hai. Hum aapke liye samay par delivery ke mhatav ko samjhte hai, Aap nischint rahe poori koshish rahegi ki apko product ki delivery jald se jald karwae jaye, Iske related aapko 24-48 hour tak update mil jayegi . Humari puri koshish rahegi ke apka order apko 24-48 hours me delivered karwa deya jaye.
Asuvidha ke liye khed hai.


ORDER DELIVERY DATE IS BREACHED AND NEW DDR IS NOT UPDATED
I am sorry for the inconvenience caused , Your order's delivery would be slightly delay, But no need to worry we will try to deliver your order as soon as possible.

Maafi chahte hai, Apka order late deliver kiya jayega. Hum apke liye samay par delivery ke mehatv ko samjhte hain. Jaisa ki check kr pa rhi hu, aapka order transit mein hai. Koshish kr rhe hai ki apka order jldi deliver kr diya jaye.

STUCK AT COURIER
I can see that delivery of your order has been delayed. We apologies for inconvenience caused here. We are working round the clock to deliver the same at the earliest. Kindly wait for 24 to 48 hour for next update.
You can also track your order by clicking here https://m.snapdeal.com/myorders

Hum aapake leyai samay par delivery ke ke mehatv ko samjte hain, Asuvidha ke liye khed hai. Mai puri koshish krungi ki apka order jald se jald deliverd kiya ja sake, Aap se request hai 24 se 48 hour tk wait kijiye aapko update aa jayega . App apna order es link par click karke track kar sakte hain. https://m.snapdeal.com/myorders

RTO
We apologize as we were not able to deliver your order even after multiple attempts. Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"

Jaise ki check kar pa rahi hu, multiple attempts ke baad bhi aapka order deliver nahi kar paye, Aapse request hai aap naya order place kar lijiye. Mafi chahungi aapko pareshani hui.

OFD
As I can see your product is "Out for Delivery" now and you will shortly receive a call from courier boy. I request you to please wait for end of the day. I am your case Manager now and I will take care delivery of your product. Please be rest assured.

If you are unable to receive your order today, I suggest you to please coordinate with courier boy when he contact you.

Right now delivery boy's number is not available, But not to worry he will call you before delivering your product.

Jesa ki check kar paa rahi hoon aaj apke order ke delivery ki leyai hamare delivery boy out for delivery hai. To apse request karungi please sham tak ka wait kar lijiye, hamari puri koshish rahegi aaj sham tak apka order apke doorstep par deliver karwa deya jaye. Aur mai apke is order ki case manager bhi hoon to mai poora dhyan rakhungi ke apka order apko delivered krwa diya jaye.


Courier boy ka number available nahi hai, Please wait kijiye aapko order deliver karne se pehle contact kar liya jayega.

PICKUP
As I can check pick up boy is out for pick up , Did you receive any call from pickup boy today ?
Jaise ki check kar pa rahi hu, Pickup boy out for pickup hai , Please wait kijiye 6PM tak apka order pick ho jayega.

Sorry for inconvenience caused but don't worry I have raised your complaint for product pickup we will try to pickup your product within 2-3 days.
Maafi chahungi apko pareshani huyi but aap bilkul nicschint rhe maine yha se pickup ki complaint raised krdi hai aap 2 se 3 din wait kijiye koshish krungi ki pickup ho jaye.

Sorry for inconvenience caused but don't worry i have reschedule your product pickup will try to pickup your product within 2-3 days.
Maafi chahungi apko pareshanii huyi but aap bilkul nicschint rhe maine yha se pickup reschedule krdi hai aap 2 se 3 din wait kijiye koshish krungi ki pickup ho jaye.

As I can check there are multiple pickup attempts done by pickup partner, May I know why they didn't pick your order? Did you receive any call from pickup boy?
Jaise ki check kar pa rahi hu, Pickup ke liye multiple attempts kiye gye hain, Kya main jan sakti hu, Aapka order pick kyu nahi hua?

UD RESCHEDULED
As I can check there are multiple delivery attempts done by delivery partner, May I know , Did you receive any call from courier boy?
Jaise ki check kar pa rahi hu ke .............. reason ki vajah se delivery nahi ho payi, Kya aap bata sakte hain delivery ke related aaj aapko contact kiya gya tha?

As I can check the package was undelivered due to .......... and we apologize for the inconvenience caused. I am rescheduling your delivery, I request you to please wait for 24 to 48 hour. We will deliver your order at the earliest.
Maafi chahungi, Aapka order .......... ki vajah se deliver nahi kar paye, Lekin Not to worry, Maine aapke order ki delivery date reschedule kar di hai, Next 24 to 48 hour ke andar dobara se delivery attempt ki jayegi.

I request you to please confirm your house number, Nearby landmark and alternative mobile number
Aapse request hai , Please aap apna house number, Nearby landmark and Apna alternative mobile number share kar dijiye. tanki aapke order ki sucessfull delivery ho paye.

ADDRESS ISSUE
I can surely help you with this, Can you please share your new address & phone number
Aapki poori sahayta ki jayegi, Aapse request hai , Please aap apna house number, Nearby landmark and Apna alternative mobile number share kar dijiye.

If MFG created but not shipped -
I am really sorry, your item is already packed & ready to be shipped. No changes can be made now , If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.

We are unable to change the name and address details for your order as it has already shipped. In case you wish to change your name and registered address for future orders, please follow these simple steps:

- Go to My Orders
- Click on "Saved Addresses" on the left of the page
- Change your name and address and click on "Save" .

If you require any further assistance, feel free to reply to this email [email protected] . We will be glad to help you.

Mafi chahungi, Aapka order already pack ho gya hai aur ship hone wala hai, Abhi koi changes nahi kar sakti, Agar aapka current address aapke purane address ke paas hi hai, Toh aap courier boy se bhi coordinate kar sakte hain tanki aapko aapke preferable address par product deliver ho paye.

In case Aap apna address change karna chahte hain, Toh please ye simple step follow kijiye:

"My orders" par jaiye
- "saved Addresses" par click kijiye, jo ki page ke left side par hai .
- Apna name and address change kijiye aur "Save" kar click kijiye.

Agar aapko koi bhi snapdeal ke related help chahiye, Toh aap Help@snapdeal par hame mail drop kar sakte hain, Hume aapki help karke khushi hogi

REFUND
(falcon mode)
When your account details will be updated within 24 to 48 hours your refund will be initiated into your account and same will reflect within 2 hours into your given account.
Jab hi aapke account details update ho jayengi, Aapka refund 24 se 48 hour ke ander aapke account me initiate kar diya jayega jo 2 hour ke ander aapke account me reflect ho jayega.

WITHIN TAT
Jesa ke check kar paa rahi hoon apka amount hmare tarf se ......... ko initiate kiya gya hai.Apka bank apke account mai show karne ke leyai adhiktam samay ...... leta hain. Chinta mat kijeyai , Apka amount jald hi apke account mai bhi show ho jayega . Agar apko deyai gaye samay ke andr apka refund apke account mai show nahi hota to aap hame sampark kare ham apke help karenge , Hume apke help karne mai behadh khushi hoge.

OUTSIDE TAT..
Jesa ke check kar paa rahi hoon apka amount humare tarf se ......... ko initate kiya gya hai.Maafi chahungi abhi tak apke account mai apka amount show nahi hua hai .Apse request karungi please aap 24 to 48 hour tak wait kare, Maine complaint raise kardi hai.

CANCELLATION SCENARIO MAIN POINT..
WANT TO CANCEL ORDER
Sorry to hear that, you want to cancel this order. May, I know the reason for cancellation, As this is one of our best selling item & I am sure you will like it.
Maafi chahungi ki aap is order ko cancel krna chahte hai ! Kya mai jaan skti hoon ki aap is order ko cancel kyu krna chahte hai, Kyuki ye humara one of the best selling product m se ek hai aur mujhe pura vishwas hai apko ye pasand bhi aaega.

Refuse at doorstep
Be assured , I am taking your request for cancellation, however if in case delivery is attempted, you can refuse it at doorstep.
Batana chauhi ki maine apke order ki cancellation request raise krdi hai, In case aapko receive hota hai to aap product ko doorstep par refuse kar sakte hai.

CANCELLATION 24 TO 48 HOUR
I have taken your request for cancellation and we will notify you via SMS/Email within next 24 to 48 hours with latest update on this request.
Maine apke order ki cancellation request raise krdi hai aur apko iske upper further update ana wale 24-48 hours se andar via SMS/Email ke dwara de diya jayega.

Mam ,Mafi chahungi aapka order technical error ke karan cancel ho gya hai, Lenkin Not to worry Abhi bhi ye order snapdeal application pe available hai, Aapse request karungi ke please order dobara se place kar lijiye.

RETURN
May I know the reason why you want to return your order?
Kya main reason jan sakti hu aap order return kyu karna chahte hain?

I will quickly register your complaint regarding the issue with the item. I request you to wait for 24 to 48 hours for next step.
We will update you via Email & SMS .
Main aapki abhi complaint register kar rahi hu, Aapse request hai aap next update ke liye wait kijiye, 24 se 48 hour ke ander aapko SMS ya Email ke through update mil jayega.

PDWP
I have registered your request. we'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.
Maine aapki complaint register kar li hai, Jiase hi hume courier partner se Proof of delivery milegi, Aapko hamare end se proof of delivery 6 din ke andar share ki jayegi , Aapse request hai tab tak please aap wait kijiye.

PRODUCT AVAILABLE ON WEBSITE

As I have checked that product which you want is available at our website and application and also serviceable at your pin code . I request you to place the order if you wish to place the order for the same . Please visit our Website/App and to order the required product.

Free SHIPPING...
If is showing free delivery then you have to use prepaid mode for payment but if you use cash on delivery there will be COD processing charges for that.
If you want to avoid any extra charges, I suggest you to please place an order by selecting prepaid mode.

Agar apko free delivery show ho rha hai to apko prepaid mode use krna hai payment k liye but agar aap cash on delivery select kroge to apko COD processing fees pay krni hogi.

APOLOGY.. EXTRA ASSURANCE AND COMPLAINT
-----Maafi chahungi apko preshani hui.
I am sorry for the inconvenience caused to you.
Sorry for inconvenience caused. There is no need to worry, Please give me a moment I will raise complaint regarding that.

-------I can understand your concern, I understand how you are feeling right now if I were on your place I would have felt the same way . Your anger is obvious and your irritation is understandable but I am going to make sure to sort this issue as soon as possible. Its is my responsibility to help you.
-------Mai samaj sakti hu aap is time kaisa feel kar rhe hai. Agar mai aapki jagah hoti to mai bhi same aisa hi feel karti. Aapka gussa jayaz hai. Par mai aapko batana chahugi ye meri zimmedaari hai. Mai poori koshish karugi jald se jald iss issue ko resolve kar pau.

-------Your concern is justified and I understand how you are feeling right now. But be assured I will definitely help you regarding this Because you are our most valuable customer and your chat landed on me so now is my responsibility to help you.
-------Aapka concern jayaz hai. Mai samaj sakti hu aap is time kaisa feel kar rhe hai. Par aap bilkul nischint rhe, mai poori koshish karugi jald se jald iss issue ko resolve kar saku. Kyuki aap humare valueable customer hai. Aapki chat mere pass aai hai to ye meri responsibility hai jald se jald aapka issue resolve karva saku.
-------I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem. But I personally assure you that you won't come across such kind of inconveniences as we will work hard provide you the best services that you deserve.
-------Main yeh sunishchit karoongi ki yah hamaare saath aapka pahala aur antim bura anubhav hoga. Aur aapko bhavishy mein aisee samasya ka saamana nahin karna padega. Main vaastav mein shama chaahati hoon ki aapko is samasya ka saamana kar rahe hain. Lekin main vyaktigat roop se aapako vishvaas dilaati hoon ki aap is tarah kee asuvidhaon ke beech nahin aaenge kyonki hum poori koshish karege ki hum aapko best service provide kara pae jiske aap haqdaar hai.
-------I understand if we pay for something and we didn't receive what we really wanted, I would have also felt the same if I put myself at your situation and trust me this won't get unnoticed.
-------Main samajhati hoon ki agar ham kisee cheej ke lie bhugataan karate hain aur hamen vah praapt nahin hota hai jo ham vaastav mein chaahate the, to mujhe bhee aisa hee lagega yadi main khud ko aapakee sthiti mein rakhati hoon. Aap bilkul nischint rhae iss par dhyan diya jaega or ase problem aapko future mai nhi karni padege.

-------There is no need to worry, I've done all possible things and I assure you'll receive your order to your doorstep as soon as possible.
-------Chinta karne kee koe aavashyakata nahin hai, mai poori koshish karuga jald se jald aapka order deliver karva saku.

-------Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. You are our valuable customer, I will personally work on this to resolve at the earliest.
-------Chinta na karen aapka paisa snapdeal trust pay policy ke saath surakshit hai, krpaya hamen thoda samay dijiye. Taaki hum aapki shikaayat kee jaanch kar sake. Aap hamaare moolyavaan graahak hain, main jald se jald ise hal karane ke lie vyaktigat roop se kaam karoongi.

200 COUPON OFFER..
You have to first claim this coupon and after claiming you have to copy that code and after copying, You have to go on the payment page there is option of apply promo code in that you have to paste that and you will get the maximum 10% discount of product price.
Sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai aur fir apko maximum 10% ka discount milega product ke price ka.

I want to tell you that 200 is the maximum discount which will vary on product price and you will get 10% off on product price and maximum discount would be upto 200
Btana chaungi ki apko coupons receive hote h jiski value upto 200 hoti h h isme maximum discount price ka 10% hota h aur jo maximum discount diya jata h vo 200 rupees tak hota hai.

TRUST PAY POLICY
We are pleased to inform you that returning your Snapdeal purchase is simpler than ever with our Easy Returns Policy. You can raise a return or replacement request within 7 days after the item is delivered.

Mujhe ye batate huye boht khushi ho rahi hai ki snapdeal par product return karna boht boht simple hai jo ki "7 day Easy return policy" ke under hai, Aap order deliver hone ke baad 7 days ke andr return ya replacement ki request raise kar sakte hain.

We diligently approve and encourage only those sellers who can be trusted to sell you high-quality items at unbeatable prices.
Snapdeal ke sare products quality assured hote hain, Aapko koi problem nahi aayegi, Jo aapko application me show kiya hai, Wahi product hi deliver kiya jayega.
We have covered most of the products under standard manufacturer's warranties for hardware or software issues, wherever applicable. In case you are not satisfied with any of our returnable products, we have a 7-day easy return policy to ensure your payments are protected.

FAKE=-
Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain , Aur Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he. Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain. Aapse request karungi ki aap inhe ignore kijiye kyuki or please app inke sath apne koi bhi personal ya account details share mat kejeyaiga .

PRICE PROTECTION
If the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back to you within 24 hours.

SELLER RELATED QUERY
We see that you are interested in selling your products on our website/app. Selling on Snapdeal is easy! All you need is:
GST Number
Company PAN Card
Current Account Number
So just log into our website/app, click on 'Sell on Snapdeal' and fill in required details. Post filling the form the team will revert you in 7-10 business days.

PENDING VERIFICATION
Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 9 PM )or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.

Snapdeal Guarantee
Snapdeal ke sabhi seller best hain, or sare product bahut best and assured hain, apko product mai koi bhe pareshani nahi aaegi. Or apko btana chaungi snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe problem aati hai product mai to aap apne return/replacement complaint register karwa sakte hain.