Notes

Hi Arjun,

Thanks for your valuable time over the call.

We understand your concern about the delay in delivery of your product 'MouldCraft Design COPPER BOTTLE MATT 950 ml Bottle' and you want to close your Flipkart pay later account.

We are sorry for the trouble you had to go through.

We have escalated the issue to our concerned teams and they will look into this and get back to you with an update by March 20, 2021, and the next 24-48 hours.

We request your kind patience in this regard.

We are thankful for your continued trust in Flipkart.

Hope you will understand.

Arjun, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

We would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.


cx said that there is a mistake in invoice serial number is miss-match hence no relevant assign here kindly check and do needfull
7878889145

case with the team in given incident IN21030114470967111825
hence solved NRR unable to tag the case in exact order ID

cx issue: the customer has received the stone instead of the product
sell ok //internal sell broken ///
contact number 7974649275
alt contact num 9926700471
cx want replacement

info already shared to cx in given incident hence dup close IN21022611432379854803

cx not able to login Flipkart account even after OTP hence assigned here kindly check and do needful


need to assign the case to the team hence closing this incident and creating a new incident
Need to tag the case in another issue type hence closing this incident and creating a new incident

customer was not able to comfortable in English or Hindi both toll-free number shares customer

cx has not received the refund of the returned product
cx already check with bank
contact number 9992924987
alt contact num 8053753906

cx order payment is failed cx has not received the refund kindly check and do needfull

the case with the team in hence Incident Id - IN2101251748363261546
hence solved NRR as per update //without call

There is no update from the team side in CRM hence keeping for follow-up without calling

hence tat shard with cx and tracker filled

customer want to install the product by itself// information shared to the customer
customer does not want the installation service for the product information shared with the customer and solving the case



order status-related information also shared with the customer


warranty guarantee related info and policies related info also shared with the customer
the customer already has been installed the product customer not want installation//information shared to the customer

customer want the installation service for the product hence information shared with the customer and informed installation will be completed 2-3 days after the delivery //form filled
order status-related information also shared with the customer

cx issue was related to order cancelation apologize for the same and requested to place a new order // cx is irritated about the order cancelation


the customer wants the installation service for the product

{Customer_name}, your feedback is really important to us. Please share your experience based on our conversation by completing the email survey that you'll get after this {call/chat session}.

{Customer_name}, aapka feedback hamare liye bahut hi mahatvapurna hai. Kripya iss call ke baad milne wale email survey ke dwara aap humare {baatcheet/vartalaap} ke anubhav ko zaroor share karen.


Hi Ali,

We are writing in continuation to our previous email.

We tried to get in touch with you on '9912622294', '7356633610' and '9291558547' to discuss the issue about your order 'OD120556263685004000' but couldn't reach you.




We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

Also, you can reach us by clicking on the following link: https://www.flipkart.com/helpcentre

Hope to see you back again soon.

We would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


=================1st
first attempt hence keeping for follow up
after pickup the call Customer not responding over the call and disconnected the call

the customer disconnected the call while opening 8923324347 not connected 7060653155
rnr 9013341611

number busy 9549435211

no voice from cx side 9939004390 number is busy 8754490882

Hi,

We tried to get in touch with you on '7974649275' and '9188538385' to discuss the issue but couldn't reach you.

We'll try calling you again within 04 business hours.

Meanwhile, please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Thanks for choosing Flipkart.

======================

================2nd
second attempt hence keeping for follow up
cx disconnected during the opening 9328358068 call not connected 9470400611
cx disconnected the calls 7004242190 9570589694 off 9709712343

no voice from cx side 9860671285
incoming call facility not available this number 9823421741

RNR hence info shared to cx and closing the case as per update

Please ignore the previous email.

Hi Rajiv,

We are writing in continuation to our previous email.

We tried to get in touch with you on '9930225992' to discuss the issue but couldn't reach you.

We'll try calling you again within 04 business hours.

Meanwhile, please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Thanks for choosing Flipkart.


=============== s1

Order status check
Order cancellation
Check wallet balance
Address change
Return creation
Pickup address change (this option is available only at the time of return creation)
COD Refund to NEFT
Invoice request
Offers applied
Refund Details
Cancel Return


==================3rd
third attempt hence info shared to cx and closing the case
cx disconnected 9304967438
switch off 7050439793

no voice form cx side 9490272564
wrong number 8160311238

02 attempt
RNR hence info shared to cx and closing the case as per update
cx disconnected 9997777776 // number is busy 8197699555

Hi Abdul,

We are writing in continuation to our previous emails.

We tried to get in touch with you on '9886019017' to discuss the issue but couldn't reach you.

We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

Also, you can reach us by clicking on the following link: https://www.flipkart.com/helpcentre

Hope to see you back again soon.

Thanks for choosing Flipkart.

================== 3p

Hi Harsh,

We are writing in continuation to our previous emails.

We tried to get in touch with you on '9908798694' to discuss the issue but couldn't reach you.

We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

We request to you please update your email id this can be done through My Account (applicable for both M-app and Desktop).

* Go to My Account

* Under Settings, go to Update Email

* Enter your new email ID

* OTP will be triggered to both New and Old email ID to complete the update process

* Enter the ‘OTP’ along with ‘Password’

* Click on ‘Submit’

If you still face any issue updating the email address we would be happy to help you.

If you have any further queries, feel free to write back to us or you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Hope to see you back again soon.

Thanks for choosing Flipkart.

================


customer did not pick the call has giving for follow up
customer did not pick the call has giving for follow up

the number is not connected hence keeping for follow up


the case with team Incident Id - IN2012181610045034018
hence internal keeping till TAT// form filled // no call logged in CRM

the team is already working on installation han stat share with the customer trackers also filled and skipping for as per tat

==================
Hi Abhilasha,

Thanks for writing in.

We understand that you want to change the email address for your Flipkart Account.

We are sorry for the trouble you had to go through.

We request to you please update your email ID this can be done through My Account (applicable for both M-app and Desktop).

* Go to My Account

* Under Settings, go to Update Email

* Enter your new email ID

* OTP will be triggered to both New and Old email ID to complete the update process

* Enter the ‘OTP’ along with ‘Password’

* Click on ‘Submit’

If you still face any issue to update the email address we would be happy to help you.

If you have any further query, feel free to write back to us or you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Hope this helps.

Abhilasha, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

end