Notes

issue - cx needs assistance // how to apply promo code
comm- info shared for same // cx happy

issue - cx not using Hindi and English
communication- after three warning call disconnected by our end

issue - cx want information on order
communication- info shared for same // cx happy

issue -cx want to know about complaint status
action- complaint already taken
comm- info shared // ask cx to please wait 24-48 hours for latest update// cx agreed


issue - cx said courier boy misbehaved
action- complaint taken
comm- info shared // felt sorry // cx agreed

issue - cx want to return against CATP // item crossed return period
action- complaint taken
communication- info shared // cx agreed

issue - cx want to return against CATP// cx washed this product and after that cx want to return this product
communication- info shared // cx agreed

issue - cx want to return against CATP // cx used this product and after that cx want to return this product
communication- info shared // cx agreed



issue - cx want to know about pickup// pickup boy out for pickup
action- complaint taken//
communication- info shared // ask cx to please wait end of the day// pickup boy is already out for pickup //courier partner name shared with cx // cx agreed

issue - cx want to reschedule the pickup// cx closed the complaint by mistake
action- complaint taken for same // rl panel filled // address confirmed // stage selected for same // mail sent to cx
communication- info shared // ask cx to please wait 2-3 days for pickup // courier partner name shared with cx // cx agreed

issue - cx want to know delivery // delivery boy is out for delivery
action- sms sent for delivery boy contact
communication- ask cx to please wait end of the day// cx agreed


issue - cx want to return // cx received different item
action- complaint taken
communication- ask cx to please wait 2-3 days for pickup// cx agreed

while sharing info call disconnected by cx end

ISSUE:- cx as about order status
COMM:-info shared that order is on time/ddr shared with cx/tracking i.d not generated cx agreed

issue - cx want to reschedule pickup// fake remarks updated by pickup boy
action- rl panel filled // address confirmed // stage selected //macro sent for rescheduling
comm- info shared // ask cx to please wait 2-3 days for pickup// courier partner name shared with cx // cx agreed


ISSUE:- cx want to know about refund // apuc done // courier didn't have courier reciept // cx shared pickup boy number
ACTION:-complaint taken// rl panel filled // stage selected //
COMM:-ask cx to please wait 24-48 hours for latest update // info shared // cx agreed

ISSUE:- cx as about order status
COMM:-info shared that order is on time/ddr shared with cx/sms send cx agreed

ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is late/ask cx to wait 24-48 hours for latest update regarding order/cx agreed


ISSUE:-cx ask about order status// UD marked // cx said courier boy mentioned fake remarks //
ACTION:-complaint taken/FNDR filled// address confirmed
COMM:-ask cx that order delivery is rescheduled/ask cx to wait 24-48 hours for latest update // cx agreed

ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is Out of delivery area/request cx for self pickup// cx agreed

ISSUE:- cx ask about complaint status
ACTION:- complaint already registered
COMM:- ask cx to wait 24-48 hours for update

ISSUE:- cx want to return the order
ACTION:-complaint taken
COMM:-ask cx to wait 24-48 hours for update

ISSUE:- cx want complaint that he paid for two orders but he received only one/shipped together case
ACTION:-complaint taken
COMM:-ask cx to wait 24-48 hours for update


ISSUE:- cx ask about fake offer query
COMM:- info shared regarding same/cx agreed

ISSUE:-cx want to complaint that order is showing delivered but cx didn't received it
ACTION:- complaint taken for the same
COMM:- ask cx to wait 6 days for sharing POD

ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same
COMM:- ask cx to wait 7 days for investigation

ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same/macro send
COMM:- ask cx to wait 7 days for investigation/ ask cx to fill declaration form

ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:- info shared that request taken but order is already shipped, so refuse to take delivery on door steps or on call

ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:-info shared that request taken/ask cx to wait 24-48 hours for cancellation confirmation

ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:-info shared that order is cancelled

ISSUE:-cx ask about refund
ACTION:- complaint raised
COMM:- info shared that refund already initiate from our end/ask cx to wait 5 working days

ISSUE:-cx ask about refund/he didn't received his refund
ACTION:- complaint raised
COMM:- info shared that refund already initiated/ask cx to wait 24-48 hours regarding complaint status


ISSUE:-cx ask about refund// neft details are missing
ACTION:- complaint raised// macro sent for neft // gmail confirmed
COMM: ask cx to please share bank details // ask cx to please wait 24-48 hours for latest update //c x agreed


ISSUE:- cx ask about product info
COMM: info shared with cx as per PDP page

ISSUE:- cx ask about price and offer info
COMM: info shared as per price breakup

issue - cx ask about how to apply promo code
comm- info shared // cx agreed


ISSUE:- Cx complaint that payment deducted from his end but order not confirmed
ACTION:-complaint taken
COMM:- info shared that payment will be auto reversible with in max 72-96 hours

ISSUE:- Cx complaint that payment deducted from his end but order not confirmed
ACTION:-complaint taken
COMM:- ask cx to wait 24-48 hours for update

ISSUE:- cx ask about order status
ACTION:- complaint taken
COMM:- info shared that order is RTO marked/ask cx to place new order

ISSUE:- cx want urgent/specific delivery // cx want delivery on
ACTION:- request taken
COMM:- info shared/ddr shared/assurance given

ISSUE:- cx recieved fake offer letter by post
ACTION:-complaint taken // macro sent
COMM:-info shared // cx agreed

issue -cx recieved fake offer call
action- complaint taken // macro sent
comm- info shared // cx agreed

issue - cx have warranty related issue // product is in warranty //
action- complaint taken
comm-info shared // askcx to please wait 24-48 hours for latest update// cx agreed

issue - cx wants courier boy contact number
comm- number shared with cx // sms sent // cx agreed

issue - cx want to change the delivery address
action- address changed successfully
communication- info shared with cx // cx agreed

issue - cx want to change the delivery address // MFG generated
communication- info shared with cx// currently we are not be able to change address // cx agreed

issue - cx put the call on long hold
comm- after three warning call disconnected by our end //